We stayed a week at this hotel and had a mixed experience. The location of the hotel in Estoril is very good - it's just a few minutes walk to the beach and the train station. Lisbon is approx 30 minutes away by train and trains operate roughly every 12 minutes.
We booked our stay directly with the hotel by e-mail in February and requested a non-smoking room, as neither of us are smokers. On arrival we were given a room on the 5th floor, which is a smoking floor. I said that I had specifically asked for a non-smoking room and had received confirmation of this by e-mail from the hotel, but reception staff said that the room on the 5th floor was nicer than a non- smoking room, had a better view and we should try it. We were given the option to change if we wished. The room was a big disappointment - it didn't smell of smoke initially but smelt musty and the decoration was tired and drab. The room was very small and the bathroom was tiny. The view consisted of building rooftops and a small glimpse of the sea. It wasn't what you'd expect from a high class hotel. The following morning the smell of cigarette smoke from the bedroom next door came through to our room so we immediately asked to change rooms. This was done without a problem and we were given a lovely room on the 1st floor. It was of a much better standard than the 5th floor room - bigger with a huge bathroom, the decor was in excellent condition and it didn't have the musty smell of the 5th floor room. It left us wondering why the hotel assigned us a 5th floor room and encouraged us to take it in the first place.
One of the main reasons we chose this hotel was for the Banyan Tree spa and wellness centre, so we were very disappointed to find out that there was a problem with the facilities and the only thing available was spa treatments. We were looking forward to using the pool, jacuzzi, sauna and Turkish bath so it was a major disappointment to find that none of these were available (estimated reopen date is late June, after our stay). The facilities had been closed for a few weeks and as I had booked directly with the hotel in February, I complained that they should have informed us in advance that the facilities wouldn't be available. We had free cancellation for our stay and had we been informed, we would have cancelled and looked elsewhere in Estoril or Lisbon for a hotel with spa facilities. As compensation, the hotel gave us a complimentary dinner in the restaurant which we very much enjoyed, however would have preferred to have had the full range of spa facilities available to us.
Breakfast was great, with a huge selection of food and drink available and excellent waiting staff. Our room was cleaned to a high standard every day. The hotel staff were all very courteous and greeted us upon entry/exit of the hotel every time. Other than the 5th floor room, the rest of the hotel is very grand and in excellent condition.
- Official Description (provided by the hotel):
- Welcome to the glamorous Palácio Estoril,with its splendid classical surroundings offer the height of elegance and comfort, distinguished by our worldwide renowned hospitality. Situated in the heart of Estoril, just a 20 minute drive from Lisbon, the Palacio is a luxury five star hotel enjoying beautifully landscaped gardens and magnificent sea views. The Hotel Palacio offers its guest’s special privileges to play the Estoril Golf Course, owned by the hotel, and located only one kilometer away. Following services and facilities are available within the hotel: a 4000sm wellness centre with Banyan Tree Spa and thermal waters.Renovated utdoor swimming pool with a poolside snack bar.All facilities for reception parties, banquets, meetings and conferences in a most distinguished atmosphere. On its doorstep, a wealth of leisure and cultural activities include the famous casino, modern congress centre as well as white sandy beaches and exclusive golf courses. ... more less
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- Also Known As:
- Palacio Estoril Hotel, Golf Hotel Estoril
- Palacio Hotel Estoril