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“A nice and clean place to stay but...” 4 of 5 bubbles
Review of Dom Goncalo Hotel & Spa

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Dom Goncalo Hotel & Spa
Ranked #3 of 39 Hotels in Fatima
Certificate of Excellence
Fátima
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“A nice and clean place to stay but...”
4 of 5 bubbles Reviewed 24 September 2013

-Courtous hotel employees.
-Excellent restaurant: Good breakfasts, amazing dinners (at a reasonable price) and competent head waiters and waiters.
-But lack of control at the spa: Some customers well exceeded the 15 minutes time of jacuzzi use, thus we couldn't use it. We informed staff who apologized.
-And a continuous and strange noise coming from "somewhere" at bed time from 22:30 to 24:00 hrs during 4 consecutive nights. It wasn't too loud but annoying enough for us. Front desk personnel couldn't solve the problem.
-Except for those minor inconveniences, it's a nice and clean place to stay, and an ideal restaurant to eat even without staying at the hotel. Make sure you book a room from the remodeled and enhanced part of the building which is newer.

  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Easytobook.com

Helpful?
1 Thank LFSpain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mkthotel, Gerente de relações com clientes at Dom Goncalo Hotel & Spa, responded to this review, 2 October 2013
Google Translation
Exmo. Sr.

Agradecemos imenso ter efetuado a avaliação da sua estadia no Dom Gonçalo Hotel & Spa.

Lamentamos profundamente ter tido uma experiência menos agradável com a situação do ruído que já foi entretanto eliminado.

Atentamente,
Report response as inappropriate
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577 reviews from our community

Traveller rating
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    36
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    4
See reviews for
268
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (20)
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Lisbon
Level Contributor
38 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed 2 September 2013

Overall, this is a very good hotel.
- Very easy to get there, it is located near the north roundabout in Fátima.
- You can park your car for free.
- The rooms are wide, clean and comfortable. There is air conditioning.
- The pool and the SPA may get a bit crowded, but it's pleasant.
- The breakfast is good and diverse.
- The staff is friendly.
- The price is ok.

  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JBO34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mkthotel, Gerente de relações com clientes at Dom Goncalo Hotel & Spa, responded to this review, 2 October 2013
Google Translation
Agradecemos imenso ter efetuado a sua avaliação à sua estadia no Dom Gonçalo Hotel & Spa.

Esperamos que tenha tido uma boa viagem.

Atentamente,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Geneva, Switzerland
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 19 May 2013

This was our second stay at the Dom Goncalo Hotel & Spa, and it was as pleasant as the first stay a year ago. Good value for money, good food, nice indoor heated pool & jacuzzi (also sauna and turkish bath which we never used), pleasant room and bathroom (we stayed in the new 'design' wing), and EXCELLENT staff! And we enjoyed the breakfast buffet every day, with a wide selection and the fresh tropical fruit. Not stuffy-luxurious, more boutique hotel 'feels like home' style. We will certainly return to the Dom Goncalo if we go back to Fatima next year.

  • Stayed May 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TheTravelDuck228
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SicaH, Gerente de relações com clientes at Dom Goncalo Hotel & Spa, responded to this review, 27 May 2013
Dear customer, We greatly appreciate your review on Tripadvisor and its preference for the Dom Gonçalo Hotel. The team feels very honored by your words that motivate them to continue to work to satisfy their customers. We expect to continue to receive your visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
rutland
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 11 May 2013

Lovely hotel and very friendly, ideal for the cathedral.
The pool was nice only downside is you pay 7 euros for a swimming cap.
Nice rooms and the bar good value and the bar staff know their stuff.
We stayed there for two nights and were very happy with the service and the value for money

  • Stayed May 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank vagoRutland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SicaH, Gerente de relações com clientes at Dom Goncalo Hotel & Spa, responded to this review, 27 May 2013
Dear customer, We greatly appreciate your review on Tripadvisor. The team feels very honored by your words that motivate them to continue to work to satisfy their customers. In fact for hygiene precautions it is required the use of a swimming cap in the pool. We therefore recommend to our customers that they bring a swim cap. So they may spend up to two hours a day at the pool, sauna, Turkish bath and Jacuzzi. Thank you,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oakham, England, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 11 May 2013

A lovely find, all the staff were great. Very helpful and nothing was too much trouble. The gin and tonic is a must!!

Remember to take your swimming hat (You need to wear these in pools in Portugal) we had to pay 7Euro's each for them.)

Parking was easy and although a little out of the main town, it really is only a short walk to the many wonders of Fatima.

  • Stayed May 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank alexthewinelady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SicaH, Gerente de relações com clientes at Dom Goncalo Hotel & Spa, responded to this review, 27 May 2013
Dear customer, We greatly appreciate your review on Tripadvisor. The team feels very honored by your words that motivate them to continue to work to satisfy their customers. In fact for hygiene precautions it is required the use of a swimming cap in the pool. We therefore recommend to our customers that they bring their swim cap. So they may spend up to two hours a day at the pool, sauna, Turkish bath and Jacuzzi. Thank you,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 1 April 2013

Simply the nicest n staff friendly hotel in Fatima. The breakfast is very nice. The restaurant offers a gourmet selection variety. The kids absolutely love the Spa Pool. The chimeney area is fantastic to relax.The hotel beats many in Lisboa with the same 4star rating.

  • Stayed March 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sonu K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SicaH, Gerente de relações com clientes at Dom Goncalo Hotel & Spa, responded to this review, 27 May 2013
Dear customer, We greatly appreciate your review on Tripadvisor. The team feels very honored by your words that motivate them to continue to work to satisfy their customers. Always at your disposal. We are examining the possibility of extending the opening hours of the spa Thank you,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne
Level Contributor
72 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 24 March 2013

The hotel seems out of place from its surroundings - a bit of an oasis in an sea of old hotels. Service and rooms were excellent. Only comments are in respect to the spa/gym. The gym equipment is quite limited. A bigger issue was when it was open - only spa hours (9am to 9pm, as I recall) - so I had to hit the gym in the evening before dinner, rather than in the morning before we headed out being tourists.

  • Stayed March 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MelbourneWoody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SicaH, Gerente de relações com clientes at Dom Goncalo Hotel & Spa, responded to this review, 27 May 2013
Dear customer, We greatly appreciate your review on Tripadvisor. The team feels very honored by your words that motivate them to continue to work to satisfy their customers. Always at your disposal. We are examining the possibility of extending the opening hours of the spa Thank you. Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Dom Goncalo Hotel & Spa

Property: Dom Goncalo Hotel & Spa
Address: Rua Jacinta Marto 100, Fatima 2495-450, Portugal
Phone Number:
Region: Portugal > Central Portugal > Santarem District > Fatima
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Fatima
#2 Romantic Hotel in Fatima
#3 Luxury Hotel in Fatima
Price Range (Based on Average Rates): £
Hotel Class:4 star — Dom Goncalo Hotel & Spa 4*
Number of rooms: 71
Official Description (provided by the hotel):
Conveniently located in the center of Portugal, close to three World Heritage Monuments and 10 min walk from the Sanctuary of Fatima, you'll find this boutique hotel the perfect stay for relaxation, great food or a romantic or family escape. Excellent accessibility: 2 minutes from the main highway Lisbon-Porto. Personal touch in every detail: freshly cut flowers, beautiful gardens, extensive buffet breakfast and room service, cosy fireplace corner, library, Wellness Spa with inviting facilities including heated pool and fitness room free for guests. There is also a wide range of health and beauty treatments by appointment. Beautiful rooms with free wi-fi access, pillows menu, safe, central heating and air conditioning. The hotel is children's friendly offering kids menu, kids room, playground area in the garden, free cribs and free extra beds for children up to 11 years old. Free Wireless Internet in all public areas and in rooms, free internet point, top reviewed restaurant and bicycles service. ... more   less 
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Also Known As:
Dom Goncalo Hotel

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