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“Terrific Front Desk, great location”
Review of Vincci Baixa

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Vincci Baixa
Ranked #53 of 255 Hotels in Lisbon
Certificate of Excellence
GreenLeadersSilver level
Reviewed 19 July 2013

This was our first stop on our honeymoon, and right off the bat the customer service was excellent. we arrive early and they quickly offered to hold our bags while we scoped out the surroundings and our room was prepped, and we were walked through some nice spots to check out that were nearby. later on, they let us borrow their laptop to load maps on our GPS. This was a process that took several hours and they were more than happy to let us download the software and set up the process and make sure it was running smoothly while were were out.

When they found out it was our honeymoon they sent up a nice bottle of tawny port and our first traditional pastries of the trip.

There are other little things they did for us (find us the best parking in the area, make dinner reservations...) but the main point is it was all done with graciousness and sincerity. I genuinely felt that we were staying with people who take pride in their work and really want their guests to have the best possible experience.

Our room: I'm not going to lie - it was a little small, and the bathroom was dark (that was a running theme throughout the trip) but it was modern and very clean and suited our needs. The location is great because it is incredibly easy to head into Alfama or Barrio Alto, or Chiada...etc. it's kind of sitting in the sweetspot. You also have quick access (2 blocks?) to a major tram station and the metro. So easy to hop right on the #15 tram and head to Belem.

Don't hesitate to book with this place. We'd stay there again no problem —they set the customer service bar very high for the rest of our trip!

  • Stayed: July 2013, travelled as a couple
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Thank Majel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Baixa, responded to this reviewResponded 22 July 2013

To our esteemed guest:
We appreciate your comments. We will pass along your praise to the hotel’s entire staff. That you had a good experience at our hotel is our greatest pleasure, and it’s the reason why we work so hard every day.
We regret, however, that specific details were not to your liking. We will bear your input close in mind with the aim to improve in the future. Ultimately, we work to satisfy our guests and their opinions are what always guide us in doing so.
We hope to see you again soon at one of our hotels.
Kindest regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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510 - 516 of 1,645 reviews

Reviewed 19 July 2013

I spend four nights at this hotel and were very pleased. Not the biggest room, and the beds were a bit hard. But the staff made up for everything negative at this hotel. Espesially Marcos who reccomended the best restaurants and was very helpful when we lost our baggage on the way to lisbon. All over a nice stay at this hotel in the city centre. Close to about everything you need. I will absotulely reccomend this hotel to others.

  • Stayed: July 2013, travelled with friends
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Thank Jahn R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Baixa, responded to this reviewResponded 22 July 2013

To our esteemed guest:
Thank you for your comments. We appreciate knowing that your stay with us met your expectations. Without question, our guests’ satisfaction is our raison d’être.
We regret, however, that specific details were not to your liking. We will bear your input close in mind with the aim to improve in the future. Ultimately, we work to satisfy our guests and their opinions are what always guide us in doing so.
We hope to see you again soon at one of our hotels.
Kindest regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2013

I loved this hotel. The room was gorgeous. Very cool and beautiful. The location is perfect. Near the river, shops, tram 28, restaurants -- everything. And the breakfast buffet was expansive. Highly recommend.

  • Stayed: June 2013, travelled solo
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1  Thank boltonbee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Baixa, responded to this reviewResponded 15 July 2013

To our esteemed guest:
Thank you for your comments. We appreciate knowing that your stay with us met your expectations. Without question, our guests’ satisfaction is our raison d’être.
We hope to see you again soon at one of our hotels.
Kindest regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2013

On our recent trip to Portugal we had booked 3 tours with a company called Viator.com who subcontracts to Full Service Portugal. We confirmed that we would be taking part in the tour and asked where we were to meet the bus. They told us Vincci Baixa (Rua Do Comércio, nº 32 a 38) and to be there before 8:30 am Were were at the hotel just after 8 am. The bus did not arrive at 8:30 as were were told, there were not there at 9 am. I asked the very helpful young lady at the front desk if she would call then number listed on the reservation printout and she did. No answer. I went back outside the hotel and waited with my husband again. At 10 am I went back inside the hotel and asked if she would be so kind as to call again. She did and we finally were able to speak with someone. The bus had already left.

My husband and I were not guests at Vincci Baixa but the front desk staff were VERY HELPFUL. I would highly recommend anyone to stay at this lovely hotel. It's close to everything and was just thankful for helpful people.

  • Stayed: June 2013, travelled as a couple
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Thank Linda K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Baixa, responded to this reviewResponded 10 July 2013

To our esteemed guest:
We appreciate your comments. We will pass along your praise to the hotel’s entire staff. That you had a good experience at our hotel is our greatest pleasure, and it’s the reason why we work so hard every day.
We hope to see you again soon at one of our hotels.
Kindest regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2013

This hotel is in a great spot, for that reason I think it's a good place to stay but the room was small and there wasn't really anywhere to put your suitcases or backpacks. There was an espresso machine in the room but it was complicated and we couldn't get it to work. The bath was very nice and the room was clean and without carpet. The bed was comfortable and our room was very quiet. The room had two windows that opened up to an area that was like a internal courtyard except when you look down there was just roof. Not a good view but there was absolutely no street noise. The staff were friendly and the breakfast was more than adequate and the coffee was very delicious, they have warm whole milk for your coffee instead of cold cream. The one thing that bothered me was that there was an odor (sewage smell) that was apparent in the lobby and on occasion in our room. Since we smelled it periodically while walking around Lisbon I'm guessing it isn't a hotel thing as much as it is a Lisbon thing. We were in Lisbon June 2-5.

Room Tip: One with windows that face internal open space to avoid street noise.
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  • Stayed: June 2013, travelled as a couple
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Thank hawaiiginny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Baixa, responded to this reviewResponded 26 July 2013

Dear guest,
Thank you very much for choosing us for your stay in Lisbon and for sending us your feedback. We are pleased to know that you really liked the hotel´s services, overall the room, the bathroom, the cleaning, tranquility, the bed, the breakfast buffet and the treatment you received from our staff. That our guests have a good experience with us is our greatest satisfaction and what we work for every day in Vincci Hotels.
We regret, though, that you were not pleased with certain aspects of your stay. We can assure you that we will bear close in mind your opinions, as they will help us improve the service we offer our guests in the future.
Regarding the room we would like to only clarify that its size meets the regulations established by the relevant authorities for four star hotels. However, we will take note of your feedback regarding the space to leave suitcases in order to improve.
We regret, also, that you could not turn on the coffee machine. In this respect we would only like to explain that those guests who have difficulties of this sort can notify reception and our staff will assist them without any problem.
Lastly, we are sorry for the problem with the smell, though we would like to clarify that this was due to a low tide in the river and the heat so it was an incident that affected the entire city and is outside of our responsibility.
We hope to see you again in our hotel.
Warmest regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2013 via mobile

Stayed here for 4 nights. Room was immaculate and stylish. Great location for the castle, tram 28 and all other main attractions. Staff were helpful, smiley and welcoming. Couldn't ask for more. Great bakery around the corner with freshly baked crossiants!

  • Stayed: July 2013
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Thank treeno2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Baixa, responded to this reviewResponded 8 July 2013

To our esteemed guest:
It was such a pleasure reading your comments. Without a doubt, feedback like yours encourages us to continue working hard so that our guests’ experiences at our hotels are enjoyable ones. We would love to see you again soon at any of our establishments.
Kindest regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2013

I stayed in this hotel for two nights and was beyond pleased. The room was fantastic....very modern and the bed was super comfortable. If possible, get a room on the 4th floor and request one facing the street so will have a little balcony (a bit of a step up but worth it, especially in the evening). I will note that while the air conditioning in my room was great, my travel companions had trouble with theirs.

The location was perfect...very close to the big plaza where you will catch tour buses and also close to the main streets in the Baixa area where you will find plenty of restaurants and bars.

The staff was absolutely wonderful....very accommodating and helpful. Especially Marcos who spent almost 20 minutes on the phone with one in our party helping him to navigate driving around some road construction a few streets over.

I would stay in this hotel again without hesitation!

Room Tip: Room 410 was the bomb.
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  • Stayed: June 2013, travelled with friends
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Thank Lisa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Baixa, responded to this reviewResponded 8 July 2013

To our esteemed guest:
We appreciate your comments. We will pass along your praise to the hotel’s entire staff. That you had a good experience at our hotel is our greatest pleasure, and it’s the reason why we work so hard every day.
We hope to see you again soon at one of our hotels.
Kindest regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Vincci Baixa

Address: Rua Do Comercio, 32 a 38 | Rua Do S.Juliao, no 47 a 57, Lisbon, Portugal
Region: Portugal > Central Portugal > Lisbon District > Lisbon > Baixa, Rossio & Restauradores
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#13 Green Hotel in Lisbon
#16 Family Hotel in Lisbon
#23 Romantic Hotel in Lisbon
#27 Business Hotel in Lisbon
#47 Luxury Hotel in Lisbon
Price Range: £70 - £306 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Vincci Baixa 4*
Number of rooms: 66
Official Description (provided by the hotel):
The Vincci Baixa hotel is the Vincci chain's first hotel in Portugal. In the centre of Lisbon and less than 7 km away from the airport, Vincci Baixa is set in a privileged location in the downtown shopping and financial district, one of the city's liveliest areas. Baixa has a wealth of shops, dozens of open-air bars and is popular with musicians and artists, giving it a bohemian air that is very much in keeping with the rest of the city. Praca do Comercio (200m); Rua Augusta (200m). ... more   less 
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Also Known As:
Vincci Baixa Hotel Lisbon
Vincci Hotel Lisbon
Vincci Hotel Baixa

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