This was our first stop on our honeymoon, and right off the bat the customer service was excellent. we arrive early and they quickly offered to hold our bags while we scoped out the surroundings and our room was prepped, and we were walked through some nice spots to check out that were nearby. later on, they let us borrow their laptop to load maps on our GPS. This was a process that took several hours and they were more than happy to let us download the software and set up the process and make sure it was running smoothly while were were out.
When they found out it was our honeymoon they sent up a nice bottle of tawny port and our first traditional pastries of the trip.
There are other little things they did for us (find us the best parking in the area, make dinner reservations...) but the main point is it was all done with graciousness and sincerity. I genuinely felt that we were staying with people who take pride in their work and really want their guests to have the best possible experience.
Our room: I'm not going to lie - it was a little small, and the bathroom was dark (that was a running theme throughout the trip) but it was modern and very clean and suited our needs. The location is great because it is incredibly easy to head into Alfama or Barrio Alto, or Chiada...etc. it's kind of sitting in the sweetspot. You also have quick access (2 blocks?) to a major tram station and the metro. So easy to hop right on the #15 tram and head to Belem.
Don't hesitate to book with this place. We'd stay there again no problem —they set the customer service bar very high for the rest of our trip!
- Official Description (provided by the hotel):
- The Vincci Baixa hotel is the Vincci chain's first hotel in Portugal. In the centre of Lisbon and less than 7 km away from the airport, Vincci Baixa is set in a privileged location in the downtown shopping and financial district, one of the city's liveliest areas. Baixa has a wealth of shops, dozens of open-air bars and is popular with musicians and artists, giving it a bohemian air that is very much in keeping with the rest of the city. Praca do Comercio (200m); Rua Augusta (200m). ... more less
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- Also Known As:
- Vincci Baixa Hotel Lisbon
- Vincci Hotel Lisbon
- Vincci Hotel Baixa