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“small but fine hotel”
Review of Vincci Baixa

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Vincci Baixa
Ranked #54 of 255 Hotels in Lisbon
Certificate of Excellence
GreenLeadersSilver level
Reviewed 6 January 2014

this hotel is in the nobel area of lisbon. most likely because it is about 5 walking minutes from the ocean promenade with fine restaurants around the praca do comercio and the shopping mile rua augusta. all kinds of seafood restaurants and fast food restaurants. souvenir shops, coffee shops, tea shop, and even a design museum...no fee.

around the corner from the hotel you can take the tram 28...again watch out for pick pocketers. the subway is also 3 minute walk from the hotel. tip take the €6,00 subway ticket per person for the day. you can get off and on as much as you want instead of taking the lisbon card. it is more expensive.

now the hotel itself. a small but fine design hotel. on their website the lobby looks bigger than what is is, but who hangs out in the lobby. but they made it cozy. the greeting was friendly and helpful. the room is what you see on their website. the hotel was built about 10 years ago and looks new and was clean. a small room but cutely designed and a super light system. the bathroom too was very nice and with a rain shower. i have nothing negative to say. the amenities were replaced everyday but bring hair conditioner with you 'cause in this hotel as opposed to the vincci in sevilla they did not give us this and the shampoo makes your hair unmanageable. ( :-) )..ladies. a beauty parlor you can find 3 minutes around the corner in a side street parallel to the rua augusta walking towards the dom pedro statue. or on the other corner from the restaurant cais das colunas, rua da victoria. very friendly ladies.

we ate in the hotel on the 24th of december and on the 31st of december and both meals were delicious. and also on other days like the caesar salad, bacalhau and more. the waiter luis bernadino is a top waiter, attentative, cordial what one wishes to experience from other waiters. in addition not to exclude that the rest of the restaurant team was top, too!

in lisbon it is sometimes a little difficult to communicate with the people in the restaurants or by shopping although i speak english, spanish and german. the majority only speaks their own language. otherwise a great place to visit with a lot of museums and palaces to see.

all in all a very pleasant stay and a very recommandable hotel.

Stayed: December 2013
1  Thank Hirlsa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 6 January 2014

My partner and I deliberately chose this hotel for its easy access to the waterfront, central location and a number of traditional Fado bars within a few minutes walk from the hotel, we were not disappointed in any respect and we would rate this small hotel as the best located in Lisbon for first timers to the city who want everything on their doorstep, including peace and quiet within their hotel room.
Reception was fine and although the room we had was smaller than we are used to, we found the decoration to be of a modern grey/black on a silver/chrome and white background; very glitzy and expensive in overall appearance, imagine being a film star in a posh hotel in Rome and you will get the general idea. On the down side, we found the coffee making machine in the room over-complicated for our brain cells but perhaps that's the price you pay for modernity.
The hotels dining facilities for breakfast were okay but much better choice was available within one minutes walk outside the hotel and substantially cheaper. If I ever went back to Lisbon we would certainly stay here again.

Room Tip: Ask for a room with a balcony attached, sleeping is much better with a breeze coming in from outside...
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  • Stayed: March 2013, travelled as a couple
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Thank Ian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2014

A block from the Praca do Comercio but on a quiet street - most of the hotels I see in Baixa are right smack in the middle of touristy streets (=noise). The rooms are small, as they are in Europe, but well-equipped with a modern decor. The staff is helpful, restaurant breakfast decent. Wifi is speedy and reliable.

  • Stayed: December 2013, travelled as a couple
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Thank DeanSuprecian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2014

Smallish rooms, quite modern but not the best design. It seems like there were too many ideas provided by the architects working on this property and some don't necessarily fit with the space of the hotel. Overall it was nice but nothing special.
I cannot comment on the breakfast because I preferred to go out to get food.
Not my favourite place but it was an overall ok stay.

  • Stayed: December 2013, travelled on business
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Thank A A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmen_VincciHoteles, Atención al Cliente at Vincci Baixa, responded to this reviewResponded 28 January 2014

Dear Client,

Firstly, thank you for choosing us and publishing your comment. We are sorry to hear that your experience at our hotel was not as we would have desired. We value the opinions of our guests highly since it helps us to improve our day-to-day service.

We would like to clarify that the size of the rooms meets the applicable regulations for 4-star hotels in Portugal. Concerning the hotel's design, we regret that it was not to your liking. The hotel is the result of a renovation project on a historical building that maintained the original façade in the Baixa Pombalina zone.

Thank you for choosing us once again. We are at your service for all your requirements.

Kind regards,
Carmen Fernández

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 December 2013

Best location.In most sightseeing you can go by foot, but also the hotel is near metro. Staff very friendly and highly helpful. Food very tasty. Rooms are really cosy and well decorated. Would be glad to visit again. Only negative is small storage available in rooms.

  • Stayed: December 2013, travelled on business
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Thank dimitris v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Baixa, responded to this reviewResponded 16 December 2013

To our esteemed guest:
It was such a pleasure reading your comments. Without a doubt, feedback like yours encourages us to continue working hard so that our guests’ experiences at our hotels are enjoyable ones.
We would like to let you know that we will take your opinions into account: they will doubtless help us to improve the customer service we offer our guests in the future.
We would love to see you again soon at any of our establishments.
Kindest regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 December 2013

If you want to be close to everything, this is the hotell to book. Breakfast is good and healthy. Always emjou freshly squised orange juice nd real fruits in the morning. Nice athmosphere and history in the place.

  • Stayed: December 2013, travelled on business
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Thank Marko R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Baixa, responded to this reviewResponded 16 December 2013

To our esteemed guest:
Thank you for your comments. We appreciate knowing that your stay with us met your expectations. Without question, our guests’ satisfaction is our raison d’être.
We hope to see you again soon at one of our hotels.
Kindest regards.

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Reviewed 8 December 2013

I spent 3 nights in this hotel in November. I chose the hotel for the second time while being in Lisbonl. It is very clean with grea location in the heart ofthe city cente and very closeto theold town.Rooms are stylish and quiet.Breakfast is very rich and tasty. The staff is kind and helpful.

  • Stayed: November 2013, travelled on business
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Thank angela97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Baixa, responded to this reviewResponded 9 December 2013

To our esteemed guest:
Thank you for your comments. We appreciate knowing that your stay with us met your expectations. Without question, our guests’ satisfaction is our raison d’être.
We hope to see you again soon at one of our hotels.
Kindest regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Vincci Baixa

Address: Rua Do Comercio, 32 a 38 | Rua Do S.Juliao, no 47 a 57, Lisbon, Portugal
Region: Portugal > Central Portugal > Lisbon District > Lisbon > Baixa, Rossio & Restauradores
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#13 Green Hotel in Lisbon
#16 Family Hotel in Lisbon
#23 Romantic Hotel in Lisbon
#27 Business Hotel in Lisbon
#48 Luxury Hotel in Lisbon
Price Range: £80 - £365 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Vincci Baixa 4*
Number of rooms: 66
Official Description (provided by the hotel):
The Vincci Baixa hotel is the Vincci chain's first hotel in Portugal. In the centre of Lisbon and less than 7 km away from the airport, Vincci Baixa is set in a privileged location in the downtown shopping and financial district, one of the city's liveliest areas. Baixa has a wealth of shops, dozens of open-air bars and is popular with musicians and artists, giving it a bohemian air that is very much in keeping with the rest of the city. Praca do Comercio (200m); Rua Augusta (200m). ... more   less 
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Also Known As:
Vincci Baixa Hotel Lisbon
Vincci Hotel Lisbon
Vincci Hotel Baixa

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