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“Superb Hotel in a Fantastic Location.” 4 of 5 bubbles
Review of Vincci Baixa

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Vincci Baixa
Ranked #56 of 247 Hotels in Lisbon
Certificate of Excellence
GreenLeadersSilver level
Oswestry, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Superb Hotel in a Fantastic Location.”
4 of 5 bubbles Reviewed 3 April 2014

We had a short, 3 night, stay in Vincci Baxia for a city break in this beautiful city. The hotel was brilliantly located for seeing the sights, easy walking distance to many attractions, and the room was clean with all the amenities you expect. The staff were great with a good knowledge of the city and were very helpful. The baggage storage after checkout was especially helpful.
If I ever go back to Lisbon I'll be sure to stay here.

  • Stayed March 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Subzerobear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmen_VincciHoteles, Atención al Cliente at Vincci Baixa, responded to this review, 15 April 2014
Dear guest,

Thank you very much for choosing us and for sharing your experience. We are pleased to read how much you enjoyed the Vincci experience at our hotel.

We hope that you will come back to see us soon. We would be delighted to welcome you.

With best wishes,
Carmen Fernández
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,471 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (137)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
York
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 2 April 2014

The rooms, service and location were all excellent, with the staff providing excellent information to help us enjoy our stay. The room was large, comfortable and well provided. I definitely recommend the hotel.

  • Stayed March 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Richard54York
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmen_VincciHoteles, Atención al Cliente at Vincci Baixa, responded to this review, 15 April 2014
Dear guest,

Thank you for your comments, we are pleased to know that you enjoyed your stay with us.

We hope to be able to welcome you again soon at our hotel.

With best wishes,
Carmen Fernández
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rotterdam, The Netherlands
Level Contributor
143 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed 22 March 2014

The location was excellent, it was one blok away from the placa de commercio, which is a very nice central place (great to have a glass after a day of sightseeing - do try the beer museum, they great beer and fish pastries). The staff was friendly, the hotel was clean, the bed was comfy and the shower was good (nice pressure and good temperature control).
The only things we can comment on (this is nitpicking): The stairs were not accessable from the lobby, so we had to take the elevator to the first floor. Also the insulation was not that good; you could hear the next door TV and people in the hallway. We had very quiet guest so this was not an issue at all for us.

  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Robza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmen_VincciHoteles, Atención al Cliente at Vincci Baixa, responded to this review, 24 March 2014
Dear guest,

We are pleased to know that you enjoyed your stay with us.

Thank you very much for choosing us and for sharing your experience. We take note of each and every one of our customers' observations, suggestions and comments, for the purpose of our improvement.

We hope to be able to welcome you again soon at our hotel.

With best wishes,
Carmen Fernández
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
80 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 bubbles Reviewed 22 March 2014

Stayed for a long weekend and this was a great choice. The staff couldn't have been any more helpful and the locations is a short stroll from the Praca de Comercio, a selection of restaurants and the shopping district. The rooms are well done but a touch on the small side.

Room Tip: Upper floors are quieter
See more room tips
  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank WanderHopefully
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmen_VincciHoteles, Atención al Cliente at Vincci Baixa, responded to this review, 24 March 2014
Dear guest,

We appreciate your comments, and we will pass on your congratulations to the whole team. It is our greatest satisfaction to hear that you have had a good experience at our hotel, and this is our motivation for working every day.

We would be delighted to welcome you again to our hotel.

With best wishes.
Carmen Fernández
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, Scotland, United Kingdom
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 16 March 2014

We just returned from a 3 night stay at this hotel and would definitely recommend it to friends.
Location: We travelled with our parents and our Mum is not completely mobile - Lisbon as a very hilly city and you have to be relatively fit to get up and down the hills. However, this location provided easy and relatively flat access to transport to all of the attractions we wanted to go to. It was only a short walk to Roccio and a VERY short walk to Placa Comercio where the tourist buses, trams and busses passed.
Staff: Very friendly (as are most people from Lisbon it seems!). They fulfilled our request of a balcony room as it was Mum's special Birthday and also our parents came back to a bottle of bubbly to celebrate - a lovely touch which was really appreciated.
Cleanliness: Excellent cleanliness. Everything was clean and fresh.
Facilities: The room itself had all the facilities we needed/wanted (lots of toiletries, etc). There aren't any leisure facilities.....but on a city break that isn't what we were looking for.
Value: Good value. Of course you can get cheaper hotels in Lisbon, but I think for the quality of accommodation and service this is a fair price.
Breakfast: Quite pricey at 15 Euro per person, but a good and fresh selection. We had breakfast of 2 of the 3 days. You can pay when you get there so you can see if you like it.
I can only think of one small negative - the air conditioning seemed to be limited to 19oC (min) - a like to sleep in a cool room. But this is a small point as the AC was working and effective.
Thank you for a lovely stay.

  • Stayed March 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MirandaBannerman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmen_VincciHoteles, Atención al Cliente at Vincci Baixa, responded to this review, 24 March 2014
Dear Guest,

We are very grateful that you chose us for your stay in Lisbon, and that you dedicated part of your time to provide us with these comments.

We are very pleased to hear how much you and your family enjoyed the Vincci experience at our hotel. Please know that we will provide your words and congratulations to our whole staff. Clearly comments such as your motivate us to continue to work hard so that our customers' experience can enjoy a pleasant experience at our hotels.

We would be very happy to welcome you again to our hotel or to any of our establishments.

With best wishes,
Carmen Fernández
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Forfar, Scotland
Level Contributor
71 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 bubbles Reviewed 15 March 2014

My wife and I stayed here while having a city break in Lisbon. The hotel is perfectly placed, close to Praca Do Commercia and central enough to reach everything. We used the AeroBus transfer from the airport to central Lisbon and this was effortless and only €3.50 PP one way. The bus stop is within walking distance (200m) from the hotel so we used it there and back again. Everything is accessible from the hotel and public transport stops are close by. The Trams are worth using too (Tram 28 is a must) and buy a Viva Viagem card and you can hope on/off at leisure and much better value than paying each time you use transport. It also allows you on the Bus (run by Carris), trams, funiculars, the Santa Justa Elevator and Metro.

The staff are very friendly and helpful, providing advice and directions whenever you required them. The reception area is very nice and modern and the bar/restaurant are located at the rear of the ground floor. We didn’t eat at the hotel (other than breakfast) but we did use the bar. Again, staff very friendly and the choice on offer and the prices charged were very good.

The rooms are compact, however, are very clean, modern and have everything you need for a city break. Breakfast was more than adequate, everything is fresh and replenished regularly. Lots of fresh fruit, juice, cereals, excellent coffee and tea, bread and cold meats etc. There's also a hot selection including bacon, scrambled eggs, beans and mushrooms. If you can't find something to eat then you're too fussy.

We were extremely happy with our stay and highly recommend this hotel if you’re planning a city break to wonderful Lisbon.

  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mitch59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmen_VincciHoteles, Atención al Cliente at Vincci Baixa, responded to this review, 24 March 2014
Dear guest,

It is a pleasure to read comments such as yours that encourage us to continue making an effort so that our customers' experiences at our hotels is pleasant and enjoyable.

We will pass on your congratulations to the whole team. It is our greatest satisfaction to hear that you have had a good experience at our hotel, and this is our motivation for working every day.

We would be delighted to be able to welcome you again to any of our hotels.

With best wishes,
Carmen Fernández
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tel Aviv, Israel
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 14 March 2014

The hotel is centeraly located. Beautifuly desinged. Carlos at the reception desk was super nice. Room is small but sufficient and well decorated. Very cleen. Only thing a bit off was the toilets almost being inside the bed room,without any soundproofing.

  • Stayed March 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lilach s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmen_VincciHoteles, Atención al Cliente at Vincci Baixa, responded to this review, 24 March 2014
Dear Customer,

We are very grateful that you chose us to celebrate your honeymoon in Lisbon.

We are pleased to hear that your stay with us was satisfactory. We will convey your words to our whole team and especially to Carlos.

Thank you also for your comments. We will take them into careful consideration since they help us improve the service that we offer to our customers day after day.

We remain at your service, and we hope to be able to welcome you once again to our hotel.

With best wishes,
Carmen Fernández
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Vincci Baixa

Property: Vincci Baixa
Address: Rua Do Comercio, 32 a 38 | Rua Do S.Juliao, no 47 a 57, Lisbon, Portugal
Phone Number:
Region: Portugal > Central Portugal > Lisbon District > Lisbon > Baixa, Rossio & Restauradores
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#13 Green Hotel in Lisbon
#22 Family Hotel in Lisbon
#23 Romantic Hotel in Lisbon
#27 Business Hotel in Lisbon
#49 Luxury Hotel in Lisbon
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Vincci Baixa 4*
Number of rooms: 66
Official Description (provided by the hotel):
The Vincci Baixa hotel is the Vincci chain's first hotel in Portugal. In the centre of Lisbon and less than 7 km away from the airport, Vincci Baixa is set in a privileged location in the downtown shopping and financial district, one of the city's liveliest areas. Baixa has a wealth of shops, dozens of open-air bars and is popular with musicians and artists, giving it a bohemian air that is very much in keeping with the rest of the city. Praca do Comercio (200m); Rua Augusta (200m). ... more   less 
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Also Known As:
Vincci Baixa Hotel Lisbon
Vincci Hotel Lisbon
Vincci Hotel Baixa

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