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“Beautiful Room in a Central Area”

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The Imperial Guesthouse
Ranked #158 of 238 Lisbon B&B and Inns
Cologne, Germany
1 review
“Beautiful Room in a Central Area”
Reviewed 22 June 2014

We stayed here for four nights in a room with a shower and a balcony. The staff is friendly and always very helpful, giving Information on Sightseeing and Restaurants. The Service is outstanding, they get you everything you need from printing your flighttickets to a hairdryer. The Hotel is located on a Main Street so it might be better to ask for a room with windows to the smaller streets if you are a light sleeper.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Liv249
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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172 reviews from our community

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5
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (20)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Dublin, Ireland
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 June 2014

Nice staff, rooms and service. I would highly recommend this place. Be prepared to walk six flights to get there. Everything else was great! I found the staff especially friendly and so welcoming especially for someone traveling alone :)

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Junemvc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sneek, The Netherlands
Level Contributor
70 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 1 June 2014

My boyfriend and I stayed here for 1 night. On the outside, it looks great. But when you find out you have to walk 6 stairs to get go the The Imperial Guesthouse you might cry a little bit ;)
But the welcome and the rooms make it totally worth it. We were welcomed by Pedro, a very nice and funny guy who immediately gives you the feeling that no question is to much. Apparently there was a problem with the room we were supposed to get, so we got an upgrade and were placed in room 410. Amazing! Very romantic and we had a tiny balcony (love-able!) with a view on the square. In the evening we met André, also very friendly and welcoming! When we asked where we could buy a bottle of wine, he gave us a bottle, of the house! I was sad to leave, because I had a great night there and I will definitely come back!
Room 410 has it's own bathroom, no toilet. The other bathrooms en toilets are down the hall, but very clean!! And the metro is just in front of the door! Excellent place to stay for a couple of nights!

Room Tip: We stayed in room 410. If you have earplugs, you should stay in this room. Beautiful with a small ba...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EvaSneek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kiev, Ukraine
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 May 2014

We stayed at the guesthouse for 5 days in a twin room with a shower. Having in mind that it is not a real hotel, the place is perfect. The staff is very friendly, welcoming and helpful with all information and support you need. The room was bright and attractive, nicely decorated, there were bathrobes and slippers available. It was not noisy. There is a shared kitchen with free coffee/tee and fruits, as well as all you need for cooking. It is also the place where you can meet different people and share experiences if you wish. In case anything was needed (hairdryer, iron, etc.), it was available on request. The shared toilets/bathrooms were always very clean. The location of the guesthouse is very convenient. It is in the center of everything, many of the attractions are within a walking distance, metro station is right in front of the hotel, Rossio train station, bus/tram stops, shopping street are nearby, as well as the street with the restaurants is just across the corner. The only drawback can be the absence of a lift when you come with the luggage, but the staff helps to bring it up when you arrive and down when you leave to compesate it. It's a great place to stay and I would definitely recommend it.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Viktoriya H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mill City, Oregon
Level Contributor
165 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 27 April 2014

The Imperial met our needs for an overnight stay in Lisbon with convenient access to public transit options - metro, buses, airport shuttles. While the fading blue exterior of the building does not present well, the interior of the guesthouse is recently renovated and a nice mix of old and new styling. Our room was bright, very clean, comfortable... we even had fresh flowers. The bed was uncomfortably hard, but this seems to be common in Portugal. The shared bathrooms were kept very clean and closely attended to by the housekeepers. The shower and sink in our room was very small and the shower so small it almost wasn't worth it, but it is a nice feature for those people that really want the privacy. The robes and slippers were a very nice bonus. The manager was helpful and welcoming. With a few more finishing touches (such as adjusting the door locks so they are not so loud when guests come and go late at night and early in the morning), this will be very well run establishment.

Room Tip: We had a room facing the back of the building rather than the street. This was very quiet. I expect...
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  • Stayed April 2014, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank SelwaySteward
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
33 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 14 April 2014 via mobile

This place is fine if you know what you're expecting, and if that's the bare necessities. It's centrally located, but is a gruelling 4 floors up a narrow flight of stairs. The welcome is very dependent on whom you get. Our room was clean, light and airy, and of reasonable size, but our advertised ensuite shower (toilets are shared) was not even a cubicle, just a walled off corner of the room - not exactly appealing. I'm not a light sleeper, but even I was bothered by the thin walls (we were unlucky with our timing in this respect; the couple in the room next door were clearly enjoying their stay to the full!).

The 'come and go as you please' attitude of the hotel is sold as a good thing, but actually all it means is there's no breakfast, and not necessarily any staff around that can help (not all can speak English). We also didn't appreciate being hassled to pay up the minute we arrived, especially as the hotel was supposed to have taken pre-payment on our card. Stay here if you just want a clean bed for the night, but otherwise treat yourself to an actual hotel.

Stayed April 2014, travelled as a couple
Helpful?
1 Thank Ally P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lisboapensaoimperial, Manager at The Imperial Guesthouse, responded to this review, 18 April 2014
Dear Ally,

Thank you for taking sometime to share your thoughts on our guesthouse. We are glad that you found your room to be " clean, light and airy, and (with) reasonable size". We make an extra effort to ensure that all of our rooms and common areas are spotlessly clean and comfortable.

We were a little confused as to your comment regarding our non-English speaking staff. In fact all of our staff speak English, Spanish and Portuguese. Three of our staff also speak French and Germany and two member speaks English, Spanish, Portuguese, Italian and Portuguese-Creole. If you found our staff to be unsatisfactory then we would like to apologise. We have taken note of this and will take steps to improve our service.

You are right when you say we are not a hotel but wrong about being a hostel. We are a guesthouse which is slighty different.

Once again thank you for staying with us and writing a review.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Colorado
1 review
Reviewed 1 April 2014

We had a great experience at the imperial guesthouse. The rooms were clean and had robes, slippers and an apple in our room. We loved sitting on our balcony and watching the city. It has the best access to the city, great nearby restaurants and nightlife. The airport is just a short 10 minute drive away. Wish we could have stayed longer. Hope to return soon.

Room Tip: try to get a room with a balcony.
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  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank melbourne0245
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Imperial Guesthouse

Property: The Imperial Guesthouse
Address: Praca dos Restauradores 78 | Baixa, Lisbon 1250-188, Portugal
Region: Portugal > Central Portugal > Lisbon District > Lisbon > Baixa, Rossio & Restauradores
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #158 of 238 B&Bs / Inns in Lisbon
Price Range (Based on Average Rates): £
Hotel Class:2 star — The Imperial Guesthouse 2*
Number of rooms: 16
Official Description (provided by the hotel):
Situated in the heart of Lisbon, The Imperial Guesthouse offers comfortable and affordable accomodation for travellers wishing to explore Lisbon and the surrounding area. We are located in the beautiful Praca dos Restauradores and our building overlooks the square. Most of our rooms are equipped with a private shower and wasbasin. Bathrooms are shared. Free WIFI access is available throughout the building. Getting to and from the Imperial couldn't be easier. The metro stops outside the building, as do most of the major bus routes in Lisbon. Rossio train station is less than a 1-minute walk away and offers. 30-minute connection to Sintra.Sao Jorge castle, offering paranomic views over Lisbon, is a 15-minute walk way from the Imperial, as well as the lively night time district of Bairro Alto. All of our staff speak English and are more than happy to advise you on what to see and do in Lisbon. The Imperial offers double, twin and triple rooms. We try to be as flexible as possible, so if you have any special requests please get in touch and we will try to accomodate them. ... more   less 
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