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“avoid: overpriced squallor”

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Turim Restauradores Hotel
Ranked #125 of 254 Hotels in Lisbon
Reviewed 26 June 2012

Great location. Yes. Also a bench in front of Santini/Chiado is a great location. It doesn't mean you wanna go for it.
a)if you book on booking.com they scam you. They put all customers on this awful and dirty corner room with no windows. When you run to the reception and beg them to change room they charge you extra €10 per person per day. Check reviews on Booking.com. They do this trick with everybody. Moral: the hotel is overpriced to be such a s***hole.
b)breakfast: they buy bread once a month and serve it for a whole month. That's my theory. Stay away from juices too.
c)staff is incredibly unhelpful (they almost yell at you when you ask them question-doesn't matter if you speak portuguese or you are with a local).
d) cleaning ladies: well. Peculiar things has happened (tv mysteriously turned on, things changing place, broken glasses). Keep your luggage locked.
e) the place is quite squallid and is divided in two parts: the corridor for human beings and the part for the slaves or the poor people. seriously.To go to the nice part you have to pass through a filthy dark corridor (I was more than once afraid of finding a prostitute smoking on the door of her corner bedroom with no windows, lurking me in).
The second room they put us in was quite nice, but for that price I could have stayed in a 4 star hotel.
My suggestion is: book months in advance and get a cheap and clean and trendy double room in the Rossio Hostel, just above the train station (central and safe).
If you just want a place to sleep but are afraid of hostel, go ahead and waste money on this, but if you are a couple loving each other stay away from this squallor. If you have children just don't make them eat breakfast (or you'll have to spend the day in the toilet with them). If you are a germ freak or like 'really clean things': ahahah, forget it.
Nice matress, tho.

Room Tip: don't book on booking.com
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  • Stayed: June 2012, travelled with friends
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Thank stheultimatereviewer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 28 June 2012

This does not reflect the true about the hotel. The building is being refurbished and major of its areas are already done. We just and may consider a malicious mind writing such type of comments and just from someone having in mind to prejudice the hotel name.
The hotel management regret such type of people staying in hotels.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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209 - 215 of 881 reviews

Reviewed 15 May 2012

Booked through easy jet which may have something to do with the response. We arrived in early May for a 7 Night stay. It was cool on our first day and therefore the fact that the air-conditioning didn't work wasn't too important. The first night when taking a shower the shower tray overflowed flooding the bathroom. Got worse after wife cut her hand on the shower drain cover trying to rectify the problem. Inspection found cover to have been broken probably by some else hitting it in frustration. Reported fault in morning - next night same story with flood. Reported fault again next day - finally fixed too a degree. It drained better but it still would overflow if you ran the shower at full pelt - lived with this for rest of stay. AC didn't work throughout our stay. Day time temperatures were above 30c on 6 of our 7 days stay. Complained many times to reception regarding no AC all to no avail. At first the hotel said that they wouldn't turn on the AC before June (its a central AC system). Then on the third day they said it was going to get cold the following day(it didn't it got even hotter) so not to worry. Then on the forth day they said we didn't know how to set the room controls (not true). Then on the fifth day a maid finally admitted the AC wasn't working on our floor. Opening the window didn't help either as the Hotel's central location and our room's location meant it was very noisy especially as their was a music festival of some kind going on at Rossio square nearby. It was simply terrible and not to be recommended - and by the way - wife is Portuguese so there wasn't any communication issues. The Hotel just lied and lied and lied.

  • Stayed: May 2012, travelled as a couple
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2  Thank steve-n-tonia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2012

Our room was excellent, modern with comfortable beds and quite luxurious bathroom. The staff were pleasant and hotel generally very good. The breakfast was extremely limited and let down an otherwise very enjoyeable stay.

Room Tip: Rooms at the back are very quiet
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  • Stayed: January 2012, travelled as a couple
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Thank Jeanne9932
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 September 2011

We stayed at this hotel for one night when we were sight seeing in Lisbon. It is very well located, close to all kinds of transportation, restaurants and sightseeing. We walked to the hotel from the train station (we came by train from Cascais where we spent the rest of our vacation), and took in a few sights along the way. It was a very easy and lovely walk.
We booked a "superior room". It was only a few dollars more, and considering some of the reviews we read, we thought it would be a good idea. The room was newly renovated, modern, clean, but very small. The breakfast was not good at all, and I would suggest skipping it and going to one of the nice cafes down the street. The Elevador da Gloria is just around the corner, and will take you up the hill to Barrio Alto area. Just be aware of pickpockets hanging out near the lineup. All in all, for a jumping off point for sightseeing in Lisbon it's a great spot. But if we were going to stay in Lisbon for much longer, we'd look for a place with more spacious rooms.

Room Tip: Ask for a "superior" room.
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  • Stayed: September 2011, travelled as a couple
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3  Thank heatherall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2011

i traveled here with friends and fly. we had booked 5 rooms in total, out of which 3 rooms with in the newely renovated phase n 2 were in the digusting dirty old phase. The newely renovated rooms are very nice, clean and modern. However the old rooms are pathetic.. they are dirty and digusting... The receptionist was very very very RUDE. We had booked all ac rooms tru trip advisor and one of the rooms didnt have an ac and the hotel refused to refund our money n refused to move us to another room since they were sold out. We asked them for a discount but they claimed that they had solved our problem by giving us an extra padestrail fan.. lol... Since we were there for only 3 nights we didnt wanna spend all our time arguing with them so we let it go.. The hotel however is very centrallly located.

Room Tip: Stay only in the newely renovate rooms.
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  • Stayed: May 2011, travelled with family
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2  Thank Gavin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 May 2011

We stayed in the unrenovated part of the hotel, and whilst it wasn't amazing, for what we paid it was worth it. The breakfast was nice - not a lot of choice but what was there was good. The room was very clean, the airconditioning worked, the water was lovely and hot in the shower.
The staff at the hotel aren't very pleasant. Of all the ones we saw in our 3 night stay, not one of them cracked a smile, was polite or seemed like they wanted to help us.
So whilst the hotel was good for the price, I wouldn't stay again or recommend it due to the staff.

  • Stayed: May 2011, travelled as a couple
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4  Thank Vicky H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 May 2011

Hotel is in great location, very central but that's about the only good thing. Although the reception area is clean and pleasant, the rooms in the older part of the hotel are not good. Carpets old and stained, paper coming away from walls, not even any shower gel or hairdryer, these things are pretty standard nowadays! They should only allocate new renovated rooms, or else charge less!

  • Stayed: May 2011, travelled as a couple
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2  Thank Nujen27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Turim Restauradores Hotel

Address: Rua da Gloria 3, Lisbon 1250-114, Portugal (Formerly Turim Suisso Atlantico Hotel)
Region: Portugal > Central Portugal > Lisbon District > Lisbon > Chiado & Carmo
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #125 of 254 Hotels in Lisbon
Price Range: £56 - £165 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Turim Restauradores Hotel 3*
Number of rooms: 100
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