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“Great location!”
5 of 5 bubbles Review of Lisbon City Hotel

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Lisbon City Hotel
Ranked #152 of 247 Hotels in Lisbon
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Great location!”
5 of 5 bubbles Reviewed 19 April 2013

We stayed in this Hotel for two nights and we were very pleased. The Hotel has a great location in a main avenue. The metro station is a few steps fom the Hotel and if you like to walk downtown is just a 10 minutes walk from the Hotel.
The room was very clean and the staff was very friendly!
From the 7th floor terrace you can have a nice view of Lisbon. It is worth watching!
I strongly recommend this Hotel. Next time we come to Lisbon will surelly stay in Lisbon City Hotel!

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank 359RA_123_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LisbonCityHotel, General Manager at Lisbon City Hotel, responded to this review, 26 July 2013
Dear Guest,

Thank you so much for your fruitful comments following your stay with us. We will constantly improve our services to provide greater experience to every guest.

We very much look forward to welcoming you back in the near future.

Regards,

Chaina Dhanani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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491 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (47)
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English first
London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 13 April 2013

The hotel itself is nice - basic, clean and modern and the staff are very friendly and helpful. It is the neighbourhood that lets this place down. The hotel is located right next door to a homeless/drug shelter. Did not feel safe at all - did not and would not go walking around the streets at night time.

  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lisa4832
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LisbonCityHotel, General Manager at Lisbon City Hotel, responded to this review, 15 April 2013
Dear client.

We thank you for sharing of your experience in our hotel.
Your feedback about the cleanliness and treatment is the
best incentive, not only for the management, but also for the hotel staff.
We were sorry to hear that you felt unsafe in the street. Next to the hotel there is a charity house that gives food the poor and homeless. It is not a drug shelter. We have never experienced any inconvienence or harm caused by them.
We hope to welcome you again when you return to Lisbon.
Thank you again for choosing Lisbon City Hotel.

Kind regards.

Chaina Dhanani

Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Turku, Finland
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 19 January 2013

To be honest, I was excepting more. The location was OK probably, because all the city was so shattered and all-around. We had to climb, climb, climb, and go down, down, down.... Actually I cannot say anything about Lisbon: U neither like or dont like it. I liked the hotel and I liked the two-faces of the city: harsh and beauty together. This is the place you chose to go or not to go. And you will not regret. In this city the atmosphere is the most, and from this hotel you will get to any place: Barrio Alto with clubs and nice restaurants, and to the tourist streets. Everything is near. You just need to climg and walk. Hotel is average, with an OK location, but its tastless.

  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Karaleva83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LisbonCityHotel, General Manager at Lisbon City Hotel, responded to this review, 30 July 2013
Dear Guest,

Thank you for sharing your feedback in tripadvisor. Your comments on our service and hotel facilities are well noted and our teams will take immediate action to improve these areas. Please accept our sincere apologies for experience encountered.

We hope you would stay with us again.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 15 January 2013

I booked this hotel after reading all the reviews and trusted what others had posted. The hotel is not a long ride away from the airport which was great after a long flight. When we got there the recepcionist was quite nice and the hotel looked small but cozy. However when we got to the room there was a light that did not work and, they failed to tell us at our check in that the remote control needed a deposit. My husband went back down to the reception to ask it the control remote was broken and they asked for a 30 euros deposit. Once we got that out of the way we noticed that the rooms have very thin walls. We asked if we could move to another room but the hotel was full. So needless to stay we had a very difficult time resting. The breakfast was supposed to open at 7:00am but when we got down they told us we had to wait half an hour. Fine, we waited.
The location is not really good. There is a soup kitchen right beside the hotel, so at night there is a long line of people in front of the hotel. If you walk around at night there are many homeless people laying on the streets.
Overall it is not a hotel I would go back to. The staff is not really that friendly, the rooms are poorly cleand. They failed to change the glasses I had used for 3 nights. Poor service.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank adrianal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LisbonCityHotel, General Manager at Lisbon City Hotel, responded to this review, 26 July 2013
Dear Guest,

Thank you for staying at Lisbon City Hotel and for your valuable comments.

We sincerely apologize for the inconvenience caused to you during your recent stay at the hotel. Your concern over the hotel facilities and services are of utmost importance to us. We will take necessary measures for improvement.

Once again, thank you for your comments and we hope that we will be able to welcome you back to the hotel in the future.

Best Regards.

Chaina Dhanani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bedford, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 6 December 2012

The accomodation is perfect for a 3 star hotel!Spotless cleanliness everywhere.

Large sunny windows,newly furbished rooms,brand new telly and nice and cosy bed.
You're walk distance from the tram wich is could take you to the town.
Nice and delicious food served at the restaurant.
You could get anything you wish.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ch3z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LisbonCityHotel, General Manager at Lisbon City Hotel, responded to this review, 15 April 2013
Dear client.

We thank you very much for the description of your experience in our
hotel. Your feedback about room, cleanliness is the
best incentive, not only for the management, but also for the hotel staff:
our most important purpose is making of your stay an unforgettable
experience.
We hope to welcome you again when you return to Lisbon.
Thank you again for choosing Lisbon City Hotel.

Kind regards,

Chaina Dhanani
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 4 December 2012

Friendly and helpful staff who gave clear and useful information, The hotel is in and excellent location near the metro which services the airport and the centre . Accomodation is great value for money,its clean, modern and minimalist, there are lovely views over Lisbon from the 7th floor. Delicious food served at restaurants nearby and you can walk to the tram 24 which takes you on a scenic journey around the city. I will be booking again!

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tripeditor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LisbonCityHotel, General Manager at Lisbon City Hotel, responded to this review, 5 December 2012
Dear client.
We thank you very much for the description of your experience in our
hotel. Your feedback about room, location and treatment is the
best incentive, not only for the management, but also for the hotel staff:
our most important purpose is making of your stay an unforgettable
experience.
We hope to welcome you again when you return to Lisbon.
Thank you again for choosing Lisbon City Hotel.

Kind regards.

Chaina Dhanani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
145 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 bubbles Reviewed 11 November 2012

Location - few meters from subway station and 3 stops from city center. Decent distance to walk if you liked/needed that
Rooms - perfect for a 3 star hotel, spotless clean, newly furbished, plasma TV, everything needed was to be found inside. We got a corner room with lots of large, sunny windows and with balcony hence it was just perfect
Neighborhood - few handy supermarkets and a good turkish shaorma place right across the street
If ever back in Lisbon, we would choose the same hotel.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PrimeGlobetrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LisbonCityHotel, General Manager at Lisbon City Hotel, responded to this review, 12 November 2012
Dear client.
We thank you very much for the description of your experience in our
hotel. Your feedback about the room, cleanliness and location is the
best incentive, not only for the management, but also for the hotel staff:
our most important purpose is making of your stay an unforgettable
experience.
We hope to welcome you again when you return to Lisbon.
Thank you again for choosing Lisbon City Hotel.
Kind regards.

Chaina Dhanani
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Lisbon City Hotel

Property: Lisbon City Hotel
Address: Av. Almirante Reis 49, Lisbon 1150-010, Portugal
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #152 of 247 Hotels in Lisbon
Price Range (Based on Average Rates): £
Hotel Class:3 star — Lisbon City Hotel 3*
Number of rooms: 50
Official Description (provided by the hotel):
Lisbon City Hotel, the newest urban design hotel in Lisbon within easy walking distance of Lisbon downtown and just five minutes from Lisbon International Airport. The sophisticated modern architecture and welcoming atmosphere boast excellent accommodation offering individually-controlled air-conditioning, sound-proofed windows, cable TV, safe-deposit box, direct-dial telephone, work desk, Internet access and data port. Facilities and services include conference and meeting rooms, rent-a-car, laundry, well equipped business center, the exquisite City Lounge Bar, baby-sitting, complementary Buffet breakfast, sightseeing excursions and a metro station right outside the hotel. ... more   less 
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