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“Exellent Hotel!” 5 of 5 bubbles
Review of Lisbon City Hotel

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Lisbon City Hotel
Ranked #151 of 247 Hotels in Lisbon
Silkeborg, Denmark
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Exellent Hotel!”
5 of 5 bubbles Reviewed 16 July 2013

We stayed for ten lovely days in this hotel. In every aspect it was an experience we can recommend. The staff was correct but still relaxed, friendly and very helpful with everything from booking tickets and car hirering to god advice about the city and the sights around it. We stayed on the 6th. floor with a nice view over the city and the old castle. The room had aircondition and was clean and nice to return to every day. The breakfast was nice and everyting was clean and hygienic. We liked the location and the 10 min walk downtown. Lisbon is very much worth visiting and we would like to come back and stay at the Lisbon City Hotel.

  • Stayed July 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Karsten J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LisbonCityHotel, Owner at Lisbon City Hotel, responded to this review, 26 July 2013
Dear client.

We thank you very much for the description of your experience in our
hotel. Your feedback about staff, room and location is the
best incentive, not only for the management, but also for the hotel staff:
our most important purpose is making of your stay an unforgettable
experience.
We hope to welcome you again when you return to Lisbon.
Thank you again for choosing Lisbon City Hotel.

Kind regards.

Chaina Dhanani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

485 reviews from our community

Traveller rating
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    14
    16
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (46)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Manchester, United Kingdom
Level Contributor
55 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 21 June 2013

What a wonderful experience this hotel was, It had been completely refurbished and every thing was brand new, including decor, electrics, new lifts, bathrooms, WiFi, etc. The Breakfast had a good choice, a choice for every nationality, and the staff in the breakfast room were very attentive and nothing was left empty for more than a few seconds.
The Staff on the front desk were also very attentive and nothing was too much trouble, Fillip was very helpful to us on more than one occasion.
The situation of the hotel was very convenient near to two metro stations Anjos and Interdente, the latter being the nearest station but was only partially opened at night time. It was also near the 28 Tram route too. About 15 mins by taxi from the airport. Metro as well from the airport with one change.
If you hire a car there always seemed to be parking space late at night in the lay-by outside the hotel. Bring a sat nav with you if you do hire a car as road signs seem to be a bit erratic.
Good tip bye a daily trip in the metro station for 6€, this will take you all day on the metro, buses, Trams and even the old lift ( Elevador de Santa Justa) in the town to the ruins of the Igreja do Carmo ruined by the Earthquake of 1755

  • Stayed May 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank John-D-P-1943
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LisbonCityHotel, General Manager at Lisbon City Hotel, responded to this review, 26 July 2013
Dear Guest,

Thank you for staying at Lisbon City Hotel and for your valuable comments. We appreciate your compliment on the staff and the guestroom comfort during your visit. We look forward to welcoming you to our hotel again in the near future.

Best regards,

Chaina Dhanani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 19 April 2013

We stayed in this Hotel for two nights and we were very pleased. The Hotel has a great location in a main avenue. The metro station is a few steps fom the Hotel and if you like to walk downtown is just a 10 minutes walk from the Hotel.
The room was very clean and the staff was very friendly!
From the 7th floor terrace you can have a nice view of Lisbon. It is worth watching!
I strongly recommend this Hotel. Next time we come to Lisbon will surelly stay in Lisbon City Hotel!

  • Stayed April 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank 359RA_123_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LisbonCityHotel, General Manager at Lisbon City Hotel, responded to this review, 26 July 2013
Dear Guest,

Thank you so much for your fruitful comments following your stay with us. We will constantly improve our services to provide greater experience to every guest.

We very much look forward to welcoming you back in the near future.

Regards,

Chaina Dhanani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 13 April 2013

The hotel itself is nice - basic, clean and modern and the staff are very friendly and helpful. It is the neighbourhood that lets this place down. The hotel is located right next door to a homeless/drug shelter. Did not feel safe at all - did not and would not go walking around the streets at night time.

  • Stayed April 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Lisa4832
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LisbonCityHotel, General Manager at Lisbon City Hotel, responded to this review, 15 April 2013
Dear client.

We thank you for sharing of your experience in our hotel.
Your feedback about the cleanliness and treatment is the
best incentive, not only for the management, but also for the hotel staff.
We were sorry to hear that you felt unsafe in the street. Next to the hotel there is a charity house that gives food the poor and homeless. It is not a drug shelter. We have never experienced any inconvienence or harm caused by them.
We hope to welcome you again when you return to Lisbon.
Thank you again for choosing Lisbon City Hotel.

Kind regards.

Chaina Dhanani

Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Turku, Finland
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 19 January 2013

To be honest, I was excepting more. The location was OK probably, because all the city was so shattered and all-around. We had to climb, climb, climb, and go down, down, down.... Actually I cannot say anything about Lisbon: U neither like or dont like it. I liked the hotel and I liked the two-faces of the city: harsh and beauty together. This is the place you chose to go or not to go. And you will not regret. In this city the atmosphere is the most, and from this hotel you will get to any place: Barrio Alto with clubs and nice restaurants, and to the tourist streets. Everything is near. You just need to climg and walk. Hotel is average, with an OK location, but its tastless.

  • Stayed October 2012, travelled with friends
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Karaleva83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LisbonCityHotel, General Manager at Lisbon City Hotel, responded to this review, 30 July 2013
Dear Guest,

Thank you for sharing your feedback in tripadvisor. Your comments on our service and hotel facilities are well noted and our teams will take immediate action to improve these areas. Please accept our sincere apologies for experience encountered.

We hope you would stay with us again.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 15 January 2013

I booked this hotel after reading all the reviews and trusted what others had posted. The hotel is not a long ride away from the airport which was great after a long flight. When we got there the recepcionist was quite nice and the hotel looked small but cozy. However when we got to the room there was a light that did not work and, they failed to tell us at our check in that the remote control needed a deposit. My husband went back down to the reception to ask it the control remote was broken and they asked for a 30 euros deposit. Once we got that out of the way we noticed that the rooms have very thin walls. We asked if we could move to another room but the hotel was full. So needless to stay we had a very difficult time resting. The breakfast was supposed to open at 7:00am but when we got down they told us we had to wait half an hour. Fine, we waited.
The location is not really good. There is a soup kitchen right beside the hotel, so at night there is a long line of people in front of the hotel. If you walk around at night there are many homeless people laying on the streets.
Overall it is not a hotel I would go back to. The staff is not really that friendly, the rooms are poorly cleand. They failed to change the glasses I had used for 3 nights. Poor service.

  • Stayed January 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank adrianal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LisbonCityHotel, General Manager at Lisbon City Hotel, responded to this review, 26 July 2013
Dear Guest,

Thank you for staying at Lisbon City Hotel and for your valuable comments.

We sincerely apologize for the inconvenience caused to you during your recent stay at the hotel. Your concern over the hotel facilities and services are of utmost importance to us. We will take necessary measures for improvement.

Once again, thank you for your comments and we hope that we will be able to welcome you back to the hotel in the future.

Best Regards.

Chaina Dhanani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bedford, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 6 December 2012

The accomodation is perfect for a 3 star hotel!Spotless cleanliness everywhere.

Large sunny windows,newly furbished rooms,brand new telly and nice and cosy bed.
You're walk distance from the tram wich is could take you to the town.
Nice and delicious food served at the restaurant.
You could get anything you wish.

  • Stayed May 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Ch3z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LisbonCityHotel, General Manager at Lisbon City Hotel, responded to this review, 15 April 2013
Dear client.

We thank you very much for the description of your experience in our
hotel. Your feedback about room, cleanliness is the
best incentive, not only for the management, but also for the hotel staff:
our most important purpose is making of your stay an unforgettable
experience.
We hope to welcome you again when you return to Lisbon.
Thank you again for choosing Lisbon City Hotel.

Kind regards,

Chaina Dhanani
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Lisbon City Hotel

Property: Lisbon City Hotel
Address: Av. Almirante Reis 49, Lisbon 1150-010, Portugal
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #151 of 247 Hotels in Lisbon
Price Range (Based on Average Rates): £
Hotel Class:3 star — Lisbon City Hotel 3*
Number of rooms: 50
Official Description (provided by the hotel):
Lisbon City Hotel, the newest urban design hotel in Lisbon within easy walking distance of Lisbon downtown and just five minutes from Lisbon International Airport. The sophisticated modern architecture and welcoming atmosphere boast excellent accommodation offering individually-controlled air-conditioning, sound-proofed windows, cable TV, safe-deposit box, direct-dial telephone, work desk, Internet access and data port. Facilities and services include conference and meeting rooms, rent-a-car, laundry, well equipped business center, the exquisite City Lounge Bar, baby-sitting, complementary Buffet breakfast, sightseeing excursions and a metro station right outside the hotel. ... more   less 
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