When we arrived late at night, the front desk clerks were incredibly helpful. Our room was well appointed and modern with a nice view. The breakfast was pretty good and the restaurant at night was very reasonable for the service and quality.
The downside? There were two women at the front desk that we tried to avoid. Every time we asked a question, they were unknowledgeable and completely put out. This is a five star, they should expect people to have questions in absence of a concierge. We were so gun shy about asking questions from these two clerks, we actually apologized to other staff for asking for help. Everyone else was awesome. When we apologized, one said, it is my job to answer questions and was super nice.
The final straw came at check out when the same awful clerks were there (November 28, 2011 at 4:30). One of the women clerks was unhappy she had to get our checked luggage. When we then asked for them to call a cab, she rolled her eyes and didn't respond, but just walked outside. We waited a minute with our bags, then schlepped them outside while the other clerk just watched, hailed a cab and began loading our stuff. When everything was almost in the cab, the clerk walked from around the corner with a cab following her on the street, saw us and had the audacity to say in a very snarky manner, " I thought you asked me to get you a taxi. " I was so shocked at her berating tone, I just got in our cab and we left.
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