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“Great hotel with perfect location, but two rude staff members.”

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Altis Avenida Hotel
Ranked #36 of 253 Hotels in Lisbon
Certificate of Excellence
GreenLeadersGold level
Reviewed 28 November 2011

When we arrived late at night, the front desk clerks were incredibly helpful. Our room was well appointed and modern with a nice view. The breakfast was pretty good and the restaurant at night was very reasonable for the service and quality.

The downside? There were two women at the front desk that we tried to avoid. Every time we asked a question, they were unknowledgeable and completely put out. This is a five star, they should expect people to have questions in absence of a concierge. We were so gun shy about asking questions from these two clerks, we actually apologized to other staff for asking for help. Everyone else was awesome. When we apologized, one said, it is my job to answer questions and was super nice.
The final straw came at check out when the same awful clerks were there (November 28, 2011 at 4:30). One of the women clerks was unhappy she had to get our checked luggage. When we then asked for them to call a cab, she rolled her eyes and didn't respond, but just walked outside. We waited a minute with our bags, then schlepped them outside while the other clerk just watched, hailed a cab and began loading our stuff. When everything was almost in the cab, the clerk walked from around the corner with a cab following her on the street, saw us and had the audacity to say in a very snarky manner, " I thought you asked me to get you a taxi. " I was so shocked at her berating tone, I just got in our cab and we left.

  • Stayed: November 2011, travelled as a couple
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Thank labonnevie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 28 November 2011

Excellant location - good for getting around. The lobby, breakfast room and public rooms and service downstairs definitely worthy of a 5* rating. Our "Superior" bedroom was a bit dissapointing to say the least. True, our room (417) had a good view over a main square and this is probably why it was rated superior. Unfortunately the square is also a bus terminus and the double glazing was not able to keep out the backgroung roar of the buses and the traffic accelerating from the traffic lights outside around the clock. There was a tiny bathroom with a "stand in the bath" shower. The bathroom window out to the main square only had a worn net curtain to block the view from below. The twin beds were good but smaller than one would expect. There was one narrow desk that accomodated a TV and various trays making it difficult to find space to work. There was free WiFi in the rooms that got very slow and sometimes unusable at peak times.Cable internet is also available but quite expensive.There was only one accessible electrical socket in the room at floor level midway between the bed and the desk which was too far away to allow a mains lead to reach the desk without causing a trip hazard. Phones, cameras etc had to be left on the floor to charge overnight. The wardrobe was small with only 8 hangers which is not enough for two people staying more than a night or two.
Overall our 4 day break was very enjoyable and we could not fault the service that the staff provided. But the rather tired and basic bedroom was definitely not "superior" or good value for money.Lisbon is a great place for a short break.

  • Stayed: November 2011, travelled as a couple
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Thank Stuart30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 November 2011

I was at the Altis Avenida for a conference in November. It is close to everything, and even though it is across the street from the Rossio train station, the neighborhood is very nice. Taxis were so cheap, we could get anywhere in (or out of) the city for about the same price as bus fare. The staff at the front desk were extremely helpful with everything from having clothing pressed to recommending excellent restaurants nearby. The room was very nice with a lovely bathroom, and even though my room was overlooking the main square, it was very quiet. The quality/price ratio was very good. I would stay here again.

  • Stayed: November 2011, travelled on business
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Thank expats123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 November 2011

In this hotel you should absolutely book a room when visiting Lisbon. Location is very central (bus 1 from the airport, stop at Restauradores / or take a taxi). Walking distance to the heart of the city center and to trainstation. Reception was excellent; friendly staff that brings you to the room - and really wants you to feel at home. Room is spacious - and although I was located on the first floor at the square; did not hear any noise (only bathrooms from rooms adjacent). Beds comfortable. Breakfast buffet is served on the 7th (top) floor - with a terrace. Good breakfast.
Had dinner in the restaurant on 7th on the first night: very good quality (although you can have a portugese dinner a block away for half the price (on the corner is a typical bar; they serve good food and wine for a good price). Al together; great staff, excellent rooms, good breakfast. Will surely be back.

  • Stayed: November 2011, travelled on business
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3  Thank Rich040
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 November 2011

I loved this hotel. The location is perfect for exploring Lisbon, the hotel is stunning, and breakfast in particular was wonderful. But what made it for me were the staff - really friendlly with a can-do attitude - they gave a really personal service. And even though I had a room over the road, the sound proofing was 100% - I slept so well when I was there.

  • Stayed: November 2011, travelled as a couple
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Thank Jo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2011

This is one of the best hotel's I've stayed in Portugal. The location is superb: right next to the famous train station (Rossio) and next to the hop on/off tours. The rooms were very comfortable with excellent maid service. Most importantly the staff (unlike in other hotels in Portugal) was very respectable and very helpful on all occasions. When requested iron, the staff brought it up in 5 minutes. Continue the same service guys!

Hotel is highly recommended!

  • Stayed: November 2011, travelled as a couple
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1  Thank azazello04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2011

This hotel has been recently updated, and the rooms were clean and lovely. The staff couldn't have been nicer or more helpful. It is located right across from the train station, which makes it easy for day trips. The rooms were modern and sound proof. Breakfast was on the terrace level, which is picturesque-looking out at the hills of Lisbon. I would definitely stay here again.

  • Stayed: October 2011, travelled with friends
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1  Thank Nobutterface
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Altis Avenida Hotel

Address: Rua 10 de Dezembro 120, Lisbon 1200-360, Portugal
Region: Portugal > Central Portugal > Lisbon District > Lisbon > Baixa, Rossio & Restauradores
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #36 of 253 Hotels in Lisbon
Price Range: £114 - £263 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Altis Avenida Hotel 5*
Number of rooms: 70
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