This was the first of our four hotels during our two week trip throughout Portugal, and I'll say, I was worried the others would be a let down (they weren't) because this hotel was just ideal. It is located right in the middle of town, with lots of restaurants and shops within walking distance (if you can handle walking up and down hills). You can hardly see it from the street, but don't be thrown off by its fairly modest lobby. Our room, a superior double, was very spacious and comfortable. It was such a treat to return to the calm of the hotel and our quiet room after a long day of sightseeing.
The room was perfectly clean and had plenty of storage--we like to be able to fully unpack, and with two weeks' worth of clothing, we had a good bit with us, and it all fit neatly in the closet and shelves. I recall a review mentioning inadequate lighting, but we did not find that a problem, our room had enough lights to read at night and was perfectly bright in the morning when curtains were open. My only two complaints (that is too strong a word, just minor issues) would be that I found the bed very hard (as were the beds in the other hotels where we stayed) and there wasn't much surface space in the bathroom. Otherwise, we were absolutely comfortable.
The gentlemen working the front desk were always very friendly and helpful and offered great suggestions for dining and such. The servers in the restaurant--we just had breakfast at the hotel--were always friends. The buffet breakfast was very good, and included pastries, fresh fruit, cheese and many other items. It wasn't the most spectacular buffet I've ever had (which was at the Copacabana Palace in Rio), but it was good, fresh, and filling. I'm not sure why others have complained. This isn't America, thankfully!
We'd stay here again in a heartbeat if we're ever able to return to Lisbon (which we adored).
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