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“Reception staff need to learn how to smile!”

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Luxe Hotel by Turim Hoteis
Ranked #144 of 253 Hotels in Lisbon
Reviewed 15 March 2013

Hotel is very new and modern. Rooms cleaned well, fresh towels and bed linen daily. Location good for exploring Lisbon, metro only 5 mins away but not too far to walk although quite hilly. Breakfast very simple, not alot of choice and repetitive. Some of rooms quite small but we had a room at front of hotel on 6th floor which was a good size with a Juillet balacony. Bathroom small but well appointed. Good value for money. Only negative was the reception staff, when we arrived the lad on reception didn't even say hello just waited for us to hand him the hotel voucher. Although not unhelpful, requested more pillows which arrived within 10 mins of request and friends needed television to be retune again sorted very promptly. All reception staff seem to be same, no smile. good morning, good evening or anything. This does let the Hotel a bit and as many reviews mention this the Hotel surely would be wise to recify this, send staff on interpersonal skilld course.

  • Stayed: February 2013, travelled as a couple
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Thank stekare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (669)
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159 - 165 of 669 reviews

Reviewed 3 March 2013

We have just returned from short break in Lisbon and was slightly worried about some of the negative reviews of this hotel. We had nothing to worry about the Hotel is excellent and clean the rooms are small but very modern and cleaned daily (Towels & Linen changed everyday). I asked for extra Pillow as soon as we got to our room and it arrived within 5 minutes!!. The staff could not have been more helpful and answered every question we asked regarding how to get around Lisbon and on our last morning we had a very early flight so needed a Taxi at the hotel for 5.30 a.m we rang down to the desk at 5.15 a.m and our Taxi arrived outside the Hotel for 5.30 absolutely no problem. In short i would have no problem in recommending this hotel to everybody.

Room Tip: We stayed in room 605 at the back of the hotel very modern and clean and also very quiet.
  • Stayed: February 2013, travelled as a couple
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1  Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 March 2013

Hotel situated just a 15 minute stroll from Lisbon downtown (Rossio).
First impression of hotel was very good, nice modern furnitured rooms and interior. Warm colours and fabrics are used throughout the whole hotel, which made us feel very comfortable.
Our room wasn't that big, but because of the design the size of the room just looked very fine. Fine selection of music available in room as well, which we considered as a nice extra amenity.
Staff was helpful. Hotel is offering airport pick up service against a fair price of 12 euro.
Breakfast was quite plain, nice choice in freshly baked bread, unfortunately no extensive choice in meats or vegetables (eg. no tomatoes or eggs available). Beds not completely comfortable, as beds were sagging slightly.
In short, hotel is great value for money (we only payed 136 euro for a 4 night stay via booking.com) , moreover hotel was very clean!
I would definitely recommend this hotel as it's cheap, clean , modern and very close to subway and city centre.

  • Stayed: February 2013, travelled as a couple
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1  Thank Sergiotti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2013

I was originally looking for a hostel to stay a couple of nights in the city and ended up finding this hotel which was cheaper. The hotel was a pleasant surprise. The room was decent size, good tv, very clean and confortable. we couldnt have asked for more.

  • Stayed: February 2013, travelled as a couple
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1  Thank oli1406
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 February 2013

The staff were friendly and helpful.Hotel nicely decorated.Room was quiet facing street and VERY CLEAN.Beds were comfortable.The sheets and towels were changed every day.Breakfast was very good.Excellent location for exploring the city,15 min walking to the center.Easy access to the Metro station(Anjos),bus or tram.Would recommend this hotel,it is very good experience at reasonable price!!!

  • Stayed: February 2013, travelled as a couple
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4  Thank Suzana_Bata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2013

Great value for money, nice, modern and clean rooms, comfortable bed, nice bathroom. Very good location. The only disappointing thing was that hotel did not arrange early morning shuttle to the airport (shuttle was the main reason why I picked this hotel) which I asked during booking. Receptionist was trying to do her best to order at least a taxi (which I was trying to avoid to use), but resolving this issue took nearly half an hour and left an unprofessional impression from hotel in me.

  • Stayed: February 2013, travelled as a couple
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1  Thank TMD_1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 February 2013

Stayed two nights. Clean rooms, furniture looked like new, good location and close to the metro, good wifi, small fridge in the room. Rooms were just not well isolated from noises in neighboring rooms.

  • Stayed: February 2013, travelled solo
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1  Thank martinsuki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Luxe Hotel by Turim Hoteis

Address: Rua Passos Manuel 28, Lisbon 1150-260, Portugal
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
Ranked #144 of 253 Hotels in Lisbon
Price Range: £43 - £137 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Luxe Hotel by Turim Hoteis 3*
Number of rooms: 50
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