We stayed ten days at the Luxe over Easter, All in all it was an O.K. Hotel. The rooms were always clean and spotless. We had been doing a lot of shopping and leaving it in our room. Unfortunatly we only noticed that a plastic bag with cooking utensials was missing when we packed on the last night we were there. Now I would hate to say it was stolen, I think it was more a mistake and it might have been taken out as rubbish. But at the desk we were greated with derision,and being told we must have lost the bag outside on the street was an affront on our intelligence. My partner asked to write in the complaints book and the conceage as good as laughed in her face and came out with an string of lies why we couldn't. The young lady at the desk needs retraining straight away. This spoilt a what was up untill then a nice stay there.
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