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“Good rooms but nothing else”
Review of Altis Prime

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Altis Prime
Ranked #52 of 251 Hotels in Lisbon
Certificate of Excellence
Barcelona, Spain
Level 6 Contributor
151 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
“Good rooms but nothing else”
Reviewed 21 November 2011

I was disappointed by this hotel after booking throughj internet. The room was spacious and pretty comfortable, but the hotel did not have any other services apart from a tiny bar with a few tables where breakfast was served. If you wanted normal hotel services, you had you had to go to the hotel next door. This should be better explained in internet.

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BraddyBcn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (39)
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Bucharest
Level 3 Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 14 September 2011

Actually we used the part of building that has only appartments. This includes also a small and moderne kitchenette, safe box, two rooms with a LCD TV each, and bathroom. The location is quite central, very close to all good places to shop, historic sites, restaurants and bars, walking distance to Markis de Pomball square. for cars there is a underground parking @ 13 eur/day. A/C was functioning all right.
HOWEVER, the breakfast was poor or less than one could expect from a 4 stars.

Room Tip: the front view is probably better than the back one, if you plan to stay long time inside... For par...
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  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
2 Thank CARGO2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lillestrom, Norway
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 14 July 2011

Me and my friend stayed for 5 nights at this wonderful apartment hotel in July 2011.
The hotel is very new and modern. We were met with smiles from the hotel reception and the check-in went fast and efficient. They offered to help us with our bags, but we respectfully declined. However I appreciated that they offered. Thumbs up.

We had separate single rooms, and although they weren't as large as the doubles, they were huge compared to other hotels. Being an apartment hotel they had all the kitchen ware you needed to make your own food in your room. Our beds were ok. I actually think they were sofas with a matress on top. So alittle bit on the hard side, but still ok. The linen and pillows were great! The bathrooms were spacious and very clean. At the 9th floor there is a sundeck with a jacuzzi. We used this almost every day and really enjoyed it. It was included in the room prize. Also a health club with saune were included, but we actually forgot to try this out. :)

I had some problems with a lightbulb and also my fridge, but with one quick talk with the reception it was fixed very quickly. Great service! We also got terrific service from one particular receptionist (sadly we didn't catch her name) who recomended lots of places for us to go and always greeted us with a smile. I hope she reads this so she knows how much we appriciated her huge effort to make our stay wonderful. Thanks :)

The location is great. It is a quiet neighbourhood so you get a good night sleep. It is within walking distance both from the nearest metro and also very near Bairro Alto.

Lisbon is a great city and has alot to offer. If you are considering going, stay for more than just a weekend.:) It's worth it.

If I have to pick at something it has to be the breakfast. It was ok. Not so much to choose from. But seeing that this is a apartment hotel (or more like a good hotel with apartment rooms) I guess you really can't complain since you can basically make your own breakfast if you want. And also I think that free wi-fi should be included. They charge 5 euros pr hour. But all this is small small stuff. Nothing of this made our stay unpleasant :)

I would definitely recommend this hotel to anyone visiting Lisbon. You will not regret it. :)

  • Stayed July 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Sindre_Kristiansen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AltisLisbon, General Manager at Altis Prime, responded to this review, 20 July 2011
Thank you for choosing the Altis Prime and your comment on it.

We share guests’ feedback with all staff so you can be sure that the receptionist will read your comment and will know she made a difference on your experience.

Following comments like yours we are now offering free internet (light 256kb) when booking through our website.

Hope to welcome you back to Lisbon and to the Hotel Altis.

Ruben Paula
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockholm
Level 3 Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 13 June 2011

The suite was fantastic, large and bright with a marvelous bathroom. Good value for the money. I will recommend it to friends visiting Lisbon. The only complaints were the kitchenette with a lot of good utensils but without coffee machine, micro or electric kettle. Moreover the hotel would gain on giving wi-fi for free.

  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank lenlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 5 Contributor
52 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 4 April 2011

The rooms at Altis Prime are excellent value - you get a bedroom with plenty of storage and hanging space, a bathroom with a huge shower and separate loo and a sitting room with a dining area and a small kitchenette. Furnishings are modern and neutral. There's a roof terrace with beds to recline on and a jacuzzi. The hotel has a small bar/restaurant which serves cute breakfasts.

I wouldn't have hesitated to give this place 5 stars if it wasn't for the following niggles. Firstly, the shower went cold when my partner had a shower directly after me. Reception told us there is a limited amount of hot water, and you need to give it time to heat up between showers. I think it's pretty poor if two people can't have consecutive showers. We waited 30 minutes, but still no hot water.

The second sticking point relates to wi-fi charges - 5 euro an hour seems excessive and money grabbing. Lastly, I was pleased to read when I booked the room that there was a nespresso machine in the room. What they didn't point out was that they charge you for the capsules - 2 euro per coffee capsule, and there's no milk or cream to go with it. Again, it seems a cynical money making ploy. If I'd known, I'd have bought my own.

  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank SJ13London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Altis Prime

Property: Altis Prime
Address: Rua Rodrigo da Fonseca 4, Lisbon 1250-191, Portugal
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #52 of 251 Hotels in Lisbon
Price Range (Based on Average Rates): £
Hotel Class:4 star — Altis Prime 4*
Number of rooms: 78
Official Description (provided by the hotel):
Located on Lisbon's main commercial and financial artery where the cream of the city's shops intersect with iconic cultural spaces within Lisbon's picturesque historic quarter. The hotel consists of contemporary design apartments which blend a sophisticated urban atmosphere with the creature comforts of a custom tailored service. Go and lounge on our top floor sundeck, where you can relax and enjoy the breathtaking views of the city below. Alternatively you can use the heated swimming pool, sauna, fitness room and personal trainer that the Hotel Altis Health Club offers to you. ... more   less 
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