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“Just Perfect!!!”
Review of LX Boutique Hotel

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LX Boutique Hotel
Ranked #42 of 246 Hotels in Lisbon
Certificate of Excellence
GreenLeadersBronze level
Lisbon, Portugal
1 review
“Just Perfect!!!”
Reviewed 30 June 2014

I stayed for one night and it was just perfect. It was our 8th anniversary and we wanted privacy and romance. All the staff were very nice and helpful. The view from our room was amazing, we could see the river and a bit of the city lights. We also tried the restaurant,which has probably the best Japanese food in town.
I recommend this hotel to everyone!!! :D

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Márcia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lxboutiquehotel, Manager at LX Boutique Hotel, responded to this review, 2 July 2014
Dear Marcia,

Thank you so much for your review and for choosing the lx boutique hotel for such a special occasion. It was great having you with us and I'm sure we'll meet again in the near future.

On your return don't forget to check our website deals, best rate guaranteed. To keep up the city and hotel news, follow our fb page or subscribe our newsletter at the lx club on the website.

Kind Regards
Gonçalo Dias
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (277)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Mangawhai, New Zealand
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 29 June 2014

Who wouldn't be charmed by this cozy little place? Beautifully appointed rooms in a restored building with a great location, complete with iPod dock. Next door -- or pretty much actually in-house -- is the best Japanese restaurant of Lisbon. This is the type of place we recommend to our friends. We found the LX to be a little gem that we would happily return to when visiting Lisbon again.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank avw_mg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lxboutiquehotel, Manager at LX Boutique Hotel, responded to this review, 30 June 2014
Dear guest,

Thank you so much for your kind words, it was great having you at the lx boutique hotel. I'm happy we've enjoyed your stay, appreciatted the location (indeed unique) and our restaurant!

Knowing you'll recomend our hotel to your friends visiting Lisbon it's great!

In your return, don't forget to check our website special rates! Best online deals guarenteed. In the meanwhile, and if you feel like, follow our fb page to keep up the city and hotel news.

Kind Regards
Gonçalo Dias
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 June 2014 via mobile

The worst customer service I have ever received. Due to the change of plans I had to cancel my booking as far as two months in advance, unfortunately, despite confirmation that there wouldn't be any additional fee as it was within cancellation policy my card details were somehow kept on file and unauthorized charge was made to it. Having emailed general manager asking how this misconduct against data protection act was possible i was told that this will be investigate from his side. Unfortunately no further answer has been received as well no money credited back. At the end of the day it's not only how comfortable room is but how you are treated as a potential customer, not to mention "freedom" this property took in storing and using without permission such a personal details as card number.

Stayed June 2014, travelled solo
Helpful?
5 Thank Agnieszka S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lxboutiquehotel, Owner at LX Boutique Hotel, responded to this review, 7 July 2014
Dear Agnieszka,

My name is Gonçalo Dias and I’m the owner/manager of lxboutique hotel. As we told you by e-mail, we’re investigating what happened with your reservation and why the cancelation notice didn’t came through to the hotel. Only 5 business days passed since your first e-mail and these things take its time, but has for the pre-authorization cancelation, it was made on the following day (16th of June) as my front desk wrote you on an e-mail, no questions asked.

As for the credit card details, no data is kept in our system, it’s available until check-in date on the booking platform protected with a password and only available to senior staff.

Therefore, it was with great disappointment that we've received this review. We’re fully committed to understand what happened, we’ve canceled the pre-authorization immediately after receiving your e-mail, we have strict internal policies in what concerns to reservations charges and never had a single situation since day one. The damage to the hotel, as you can imagine, is enormous.

I really hope we can solve this situation asap and meet in person on a future opportunity. I’ll be more than pleased to welcome you personally on the lx boutique hotel and get you the best possible deal.

Kind Regards
Henrique Mesquita
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
56 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 20 June 2014

I loved this place - I stayed there for one night recently on business and found it to be a unique property, with some quite quirky design features. The rooms are comfortable, great bedding and pillows, space in the room to work as well as sleep. The iPod docking station was a nice touch, and the bathroom was stocked with luxury toiletries and towels. Service was also perfect.

In terms of location, it's almost right on the front, within a 10 minute walk to Bairro Alto, the primary bar/restaurant area, but only a 15-20 minute cab ride to the business district.

I am returning to Lisbon this month and was disappointed to find it fully booked!

Room Tip: Top floor rooms are encroached by the roof - great for character (I loved it) but less so for space.
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mike R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lxboutiquehotel, Manager at LX Boutique Hotel, responded to this review, 22 June 2014
Dear guest,

Thank you so much for you review. It was great having you with us and even better to feel we were able to fulfil your expectations! I agree with everything you said but I must give you an advice...if going to the business district on rush hour, the best option is to take the subways that stops right across the street! It's a 5mt ride!

About your return, please send us a mail so we can put you on our preferred guest waiting list. Sometimes we have last minute cancelations.

Hope to see you soon in the near future.

Kinds regards
Gonçalo Dias
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 June 2014

Stayed here for 4 nights. The decor is really nice and the rooms very spacious. The staff were really friendly and had great tips on what to see, where to eat, etc. Also, the free tapas was a really nice touch!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mariehyl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lxboutiquehotel, Manager at LX Boutique Hotel, responded to this review, 22 June 2014
Dear Marie,

Thank you for the time you took to review your experience at the lx boutique hotel. It was great having you with us and even better to feel you've enjoyed here!

Hope to see you soon in the near future! Keep our city news on the hotel fb page and, on your return, check our website deals, best price guaranteed!

Kind Regards
Gonçalo Dias
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grimstad, Norway
2 reviews
Reviewed 19 June 2014

We stayed in the top suite for 3 days during our wedding in Lisbon. The suite was spacious, modern, with a great view and place to sit outside on the balcony. It had a hottub and a separat toilet. The hotel staff was great, and very helpful with booking restaurants and a private car to drive us to the embassy. Will definitely stay again, not far from the city center and lots of sights. If you are a breakfast person it could be you find the breakfast unsufficient, but for us it was great. T

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Helene T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lxboutiquehotel, Manager at LX Boutique Hotel, responded to this review, 22 June 2014
Dear Helene,

Thank you so much for your kind words! It was great having you with us and I'm positive we'll meet again in the near future. I must agree with your remarks on the suite, it's unique and the views are stunning,

On your return don't forget to check our website preferred rates, best online deal guaranteed! In the meanwhile you can keep the city and hotel news on our fb page.

Kind Regards
Gonçalo Dias
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 June 2014

We stayed here for a long weekend in Lisbon. The hotel was fantastic. On our arrival little custard tarts in reception along with a glass of port. Every night completely free of charge a glass of wine and sushi. The staff were brilliant, helpful and down to earth. It was just perfect.
We will be returning.

Room Tip: You are in the heart of Lisbon. Enjoy it.
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank c b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lxboutiquehotel, Manager at LX Boutique Hotel, responded to this review, 19 June 2014
Dear guest,

Thank you for the kind words! It's perfect when everything works out well and we manage to fulfil our guests' expectations. We'll be waiting for your return in the near future!

In the meanwhile keep up the city and hotel news on our fb page. Don't forget to check our prefered guests rates on our website!

Kind regards
Gonçalo Dias
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about LX Boutique Hotel

Property: LX Boutique Hotel
Address: Rua do Alecrim N 12, Lisbon 1200-017, Portugal
Phone Number:
Region: Portugal > Central Portugal > Lisbon District > Lisbon > Bairro Alto, Bica & Cais do Sodre
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #42 of 246 Hotels in Lisbon
Price Range (Based on Average Rates): ££
Hotel Class:4 star — LX Boutique Hotel 4*
Number of rooms: 61
Official Description (provided by the hotel):
Located in the heart of the triangle between Chiado, Baixa and Cais do Sodré districts, Lx Boutique Hotel offers themed rooms with unique views over Lisbon and Tejo River. All Boutique Hotel elegant rooms are equipped with air conditioning, a mini-bar, and a private bathroom. There is an iPod docking station, LCD TV and free Wi-Fi in every room.Guest can enjoy Confraria, a trendy sushi restaurant that also serves a variety of teas, beverages and wines all day. For a typical Portuguese food experience, there are several alternatives just outside the door. Lx Boutique Hotel is 5 minutes’ walk from several restaurants, bars, cafés and shops. Guests can benefit from the 24-hour front desk service Lx Boutique Hotel provides. It also offers laundry and car hire services. An airport transfer shuttle is available upon request. Historical sites and museums such as Lisbon Cathedral, Praça do Comércio, Igreja de São Roque and the Chiado Museum are within a 10-minute walk. Lisbon’s Portela International Airport is within a 20-minute drive away or a 10-minute metro journey. ... more   less 
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