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“DO NOT RECOMMEND ”

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Jardim de Santos Hostel
Ranked #200 of 420 Speciality Lodging in Lisbon
New York City, New York
1 review
“DO NOT RECOMMEND ”
1 of 5 bubbles Reviewed 26 May 2014 via mobile

1. If you're bringing luggage, good luck walking it up 3 flights of stairs.
2. It is not in the city center.
3. There is no AC or heat
4. breakfast is just cereal.
5. The people in charge of the hostel (except Patricia) are rude and incompetent. They did not know where tourist attractions were, anything to recommend, or directions.
6. The showers and bathroom are skinny stalls. You can barely put your arms above your head to wash your hair. be careful not to open the door to the bathroom bc if someone is coming out of the shower she will be seen by people passing by. The lights in the shower are motion censored and shut off randomly so you shower in the dark.
7. Wifi wasn't working one night and the coffee machine only worked for 1 out of our 3 nights.
8. To top it off a pigeon flew into the living room, not to mention all the flies that are in the room during the day.
9. We lost our key and went to the guy in charge who told us he didnt have a spare but maybe someone else did and he would have to call and wake them up. 40 minutes later after we explained for a second time how our passports were in the locker and we needed to get our stuff out, he then went searching for a key. He tried about 10 different keys - very disorganized (why aren't they labeled??)
10. The bedroom door handle kept falling off.
11. The ladder for the bunk are thin and unstable.

Moral of the story, the customer service was just overwhelmingly awful and it negatively impacted our stay in Lisbon.

Stayed May 2014, travelled with friends
Helpful?
Thank Monica M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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82 reviews from our community

Traveller rating
    54
    13
    6
    4
    5
See reviews for
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15
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3
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (2)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Venhuizen
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 3 April 2014

A beautiful authentic hostel in the center of the city, very friendly personnel and beatiful, cosy rooms. It is a very clean hostel, nicely decorated. The hostel is located on the second floor, but there isn't an elevator present.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lotte B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krakow, Poland
Level Contributor
1 review
5 of 5 bubbles Reviewed 18 March 2014

It was my first time using this way of accommodation and I couldn't choose better. I was sleeping in a dormitory, I found all rooms really cosy and in perfect taste, everything clean, cheap price with good localization, breakfast included and good quality in one time. Possibility of using computers with internet access. I loved the coffee machine. The stuff so nice and so helpful :)

  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 572Asia_91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 16 September 2013

in this hostel i just feel, like what i feel in my home.

Frendly people , nice rooms, good wc, internet, tv ... and amazing breakfast :)

the hostel stay in one of the best places of lisbon :) its very near from bairro alto ;)

Room Tip: não me recordo do quarto que estive, mas pelo conheci, qualquer quarto é super confortavel
See more room tips
  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Carlos_Viela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peterbrough, United Kingdom
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 25 August 2013

A group of us stayed in this hostel either side of the Optimus Alive music festival in 2012. It's perfectly located close to tram lines and bus stops and within walking distance of the majority of central Lisbon. The hostel is excellent - it's clean, has a good mix of (hotel-style) double rooms as well as bunks and the whole place is decked out in some really amazing artwork. The owners and people who work there are friendly and willing to give you advice on getting about. I'll definitely come back for another stay here.

  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ellie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Entroncamento, Portugal
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 19 June 2013

Great location (100 metres from buses and trams; 5 minute walk to subway/underground and trains); very quiet at night (for those who want to sleep well); great, great staff; clean and neat; simple and practical; affordable; free wireless.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Filipe S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisbon, Lisboa, Portugal
Level Contributor
59 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 7 May 2013

Really enjoyed staying at this hostel ! The decoration is simple but stylish and everything is very clean. The santos area is quiet but central and has very good transport acess. If you stay here you can easily visit some of the nicest places Lisbon has to offer.
The Staff is very friendly and helpfull , and you feel like they are very happy to welcome you !
We can use the kitchen and also have some meals at the hostel. Breakfast is included in the price.
Great living room , were you can watch TV, see a DVD or use the computers available for guest.

I would definitely recomend it !

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Diana P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Jardim de Santos Hostel

Property: Jardim de Santos Hostel
Address: Largo Vitorino Damasio n. 4 2nd Floor, Lisbon 1200-872, Portugal
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #200 of 420 Speciality Lodging in Lisbon
Price Range (Based on Average Rates): £
Number of rooms: 6
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