We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Shabby and worn with indifferent service”
Review of Hotel Metropole

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Hotel Metropole
Ranked #207 of 248 Hotels in Lisbon
Rochester, New York
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Shabby and worn with indifferent service”
Reviewed 3 October 2011

We booked a king superiour room, which was not availble for us so were given a choice of double or single. We chose single, (wrong!) the room was small and since it was paid by voucher, we are now hoping for a refund. Problem was that the person behind the desk did not inform us that this was not a superior room. When we went to complain, he said all the rooms were booked. But really I can't imagine that the superiour room would be updated. The entire hotel is in serious need of refurbishing. think Hotel 6 or worse.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Summerfall14580
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

331 reviews from our community

Traveller rating
    52
    127
    97
    32
    23
See reviews for
53
156
19
11
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (56)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 September 2011

This was hands down, the greatest location!!!! Service was so helpful!!!! Street noise got pretty loud at times, but we brought ear plugs....

  • Stayed November 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank beets11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 12 August 2011

We stayed here on our honeymoon and had high hopes, in some ways we weren't disappointed, the view and location was fantastic, the room light and airy with a comfortable bed and we received what was included in our 'romantic double room' package which was a bottle of bubbly and some chocolates. The downstairs area was also nice around the lobby with big comfy sofas and nice decor, also free internet on a computer available for use, even if it was a really old computer! Service was ok and the best part was helpful advice on tourist attractions and transport. I think overall though we felt that we had paid an awful lot of money (193 euros per night) and it missed special touches, or touches that would make you feel as a guest that the hotel was making an effort and not just banking on its location, view and good history for guaranteed income. This was compounded by the hotel dropping its room price dramatically a month before our trip date (50 euros per night cheaper and over 4 nights this would have made a big difference!) I suppose we could have cancelled and re-booked but you don't want to take risks with a honeymoon. Ok so not so good points: The decor was understandably old fashioned which was great but there was enough cheap 80-90's furniture/decoration that didn't have character and let the room down, stained curtains etc. The bathroom was ok but again, cheap products and items in there and is there really a need for glass bathroom doors? It was bubble glass but still a bit annoying! Breakfast was adequate but not a lot of choice or quality. So overall I'd say if you can get a good deal here and can haggle and know that it isn't amazing its quite a nice place to stay. We had some of the best rooms (we stayed on our first night away and last 3) 301 and 501 in particular was quieter with double glazing. Otherwise a bit of an investment from the hotel at adding a few new, nice touches to the room (curtains, lampshades, anything) would make someone paying a lot of money a bit happier!

Room Tip: 501 and 301 have excellent views. 501 was quieter and a bit nicer
See more room tips
  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank cloudnine83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sacramento
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 27 July 2011

Good location, breaksfast superior. Safe. Clean. Good staff.

  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank sactoslim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scotland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 July 2011

Stayed for 3 nights for sightseeing trip. Location is as good as you can get for this purpose. It was good to be able to go back to hotel during the day without wasting too much time. Its not a chain hotel so don't expect brand new furniture - but I think that is part of the charm. Rossio square has a few dodgy characters wondering around so if easily scared maybe not the best place but it never bothered us. I was offered drugs literally as soon as I got off airport bus - but a simple "No thanks" got rid of them. Oddly is feels safer at night than during the day. Very nice breakfast room and good food too.

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank MrRetsina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
25 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 14 July 2011

The hotel is in an excellent location for visiting Lisbon, probably situated in the the best possible area.
The hotel itself was poor. Very basic rooms in desperate need of updating. There were holes in our wardrobe and the water from the taps didn't work too well. The decor was very old, wooden bed, wooden furniture with flaking paint. The room was not comfortable at all.
Such a shame as with a bit of an update it could be a very nice hotel being in such a central area.

  • Stayed March 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank GeordieCub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Lisbon hotels

Atlanta, Georgia
Level Contributor
70 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 14 June 2011

The hotel's location is outstanding - located right on the square and in perfect walking distance from the river and from major historical sites. The hotel staff went out of their way to be helpful - from offering touring options to finding the best deals for transportation. Even the staff at the breakfast was friendly -something not always found.

The rooms are prosaic and there are more comfortable beds in the world, but for the outstanding people and the location, we will definitely stay here the next time we are in Lisbon.

  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank somuch2learn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Lisbon hotels
Baixa, Rossio & Restauradores
Hotel Lisboa Tejo
Hotel Lisboa Tejo
#138 of 248 in Lisbon
3.5 of 5 bubbles 583 reviews
Baixa, Rossio & Restauradores
Lisboa Prata Boutique Hotel
Baixa, Rossio & Restauradores
My Story Hotel Rossio
My Story Hotel Rossio
#13 of 248 in Lisbon
4.5 of 5 bubbles 572 reviews
Show Prices
Show Prices
Show Prices
Baixa, Rossio & Restauradores
Rossio Garden Hotel
Rossio Garden Hotel
#72 of 248 in Lisbon
4.0 of 5 bubbles 669 reviews
Baixa, Rossio & Restauradores
Hotel Gat Rossio
Hotel Gat Rossio
#94 of 248 in Lisbon
4.0 of 5 bubbles 1,181 reviews
Baixa, Rossio & Restauradores
Behotelisboa
Behotelisboa
#40 of 248 in Lisbon
4.5 of 5 bubbles 277 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Metropole? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Metropole

Property: Hotel Metropole
Address: Praca Dom Pedro IV, 30 (Rossio), Lisbon 1100-200, Portugal
Region: Portugal > Central Portugal > Lisbon District > Lisbon > Baixa, Rossio & Restauradores
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Room Service Shuttle Bus service
Hotel Style:
Ranked #207 of 248 Hotels in Lisbon
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hotel Metropole 3*
Number of rooms: 36
Official Description (provided by the hotel):
This 3-star hotel was opened in 1917 and its 36 rooms have air conditioning, minibar and balcony offering a unique and quiet. The customer can enjoy the stunning views of the São Jorge Castle, Alfama and Baixa Pombalina. Lisbon Metropole Hotel service • Satellite Television • Air-conditioned rooms • Room service • Laundry service • Safe • Organization of different activities • Minibar • Wake • Car Rental • Heating • Air conditioning • Bar • Concierge service • Baby sitter • Faxing • Smoking Rooms • Iron • Hairdryer • Alarm Clock • Auto Soundproofed Rooms • Telephone • Television • Direct Dial Telephone • Luggage • mirror How to reach Hotel Metropole in Lisbon Lisbon CITY CENTER Location: The hotel is in downtown Lisbon. Located 15 km from the beach and 1 km of the river Tagus. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Travel Republic (UK), Priceline, Ebookers, TripOnline SA, Traveltool, S.L.U., Cancelon, Evoline ltd, HotelQuickly and HRS so you can book your Hotel Metropole reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Metropole Hotel Lisbon
Hotel Metropole Lisbon

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing