For the first time in years, we followed the recommendations of our TripAdvisor buds and were led astray! But maybe it's by American standards? We arrived by Metro after dark and found the area terribly seedy, despite just having to cross the street to get to the hotel. The entrance, dark, hard to find, and no lift from street. So plan to carry luggage up a full flight of stairs to get to the reception (?) area. The main floor is more like a poor American B&B with stained mismatched couches, wobbly chairs, worn drapes, and a musty odor. I think we surprised the young man behind the desk who was neither impressed nor unimpressed that we were there. We were checked into room 31 which faced the plaza and had the small balcony. With the proper upkeep, this would be quaint! The room was unacceptable. There were stains throughout the carpet and drapes, the bedspread had a huge stain right in the middle, the bed squeaked horrifically when sat on, the TV was crooked on its stand (teetering on falling), the two chairs in the room were worn down and offered springs to sit on, and the bathroom was dirty and lacked proper toiletries. We tried the Internet (which is only available in the (?) reception area) and that took approximately 10 minutes to get a very weak signal.
We chose to abandon this room (even though we had prepaid for two nights) and booked at the Tiara Hotel, a five-star property about a mile away. When we advised the clerk, we were told that we had prepaid and therefore there would be no return of any monies. No apologies or forgiving. That's really too bad. But we will contribute the amount paid to them to apply towards some maintenance on the property!
The room at the Metropole was $97 USD per night, including breakfast, if prepaid. Our room now at the Tiara is $151 USD per night, not including breakfast. This is absolutely a five-star property - will fetch your shoes for a shoeshine and have them back to you by 6:00 am. Uh, definitely worth the extra $50/night. But again, it's standards.
I agree with the previous post that for Americans, you will think Motel 6 for the Metropole. Think Hilton for the Tiara. I will post about the Tiara in a minute, with its wine cabinet in each room. Nice!
In fairness, for frugal or student travelers, the Metropole may work. The location is fantastic by day as you are in the City Center and can reach most anything by metro or national train. If you can walk on the carpeting in the room, you're good to go! Just keep your nighttime events to a minimum as the bed is FRAGILE!
Enjoy....but we're outta here!
- Official Description (provided by the hotel):
- This 3-star hotel was opened in 1917 and its 36 rooms have air conditioning, minibar and balcony offering a unique and quiet. The customer can enjoy the stunning views of the São Jorge Castle, Alfama and Baixa Pombalina. Lisbon Metropole Hotel service • Satellite Television • Air-conditioned rooms • Room service • Laundry service • Safe • Organization of different activities • Minibar • Wake • Car Rental • Heating • Air conditioning • Bar • Concierge service • Baby sitter • Faxing • Smoking Rooms • Iron • Hairdryer • Alarm Clock • Auto Soundproofed Rooms • Telephone • Television • Direct Dial Telephone • Luggage • mirror How to reach Hotel Metropole in Lisbon Lisbon CITY CENTER Location: The hotel is in downtown Lisbon. Located 15 km from the beach and 1 km of the river Tagus. ... more less
- Reservation Options:
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- Also Known As:
- Metropole Hotel Lisbon
- Hotel Metropole Lisbon