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“You know your are not in Kansas......”

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Hotel Avenida Palace
Ranked #6 of 254 Hotels in Lisbon
Certificate of Excellence
Reviewed 8 November 2012 via mobile

This is not your ubiquitous, could-be-anywhere luxury hotel. It is a taste of the Portuguese version of the belle epoch with gorgeous crystal chandeliers, gilt, columns, marble, all abundantly evident. Rooms appear to be uniquely decorated with antiques. Beds are a little harder than some modern hotels but we found ours very comfortable. The generous breakfast is served in a gorgeous dining room. Alas, neither lunch nor dinner is served in the restaurant but light meals can be had in the bar or from room service. We were charmed by it all and will make this our hotel on any Lisbon visit. But if you require the uniform predictability of most modern hotels, this place is not for you. It is unique.

  • Stayed: November 2012
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2  Thank Jeanne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,570 - 1,576 of 2,775 reviews

Reviewed 7 November 2012

We spent 9 days in Lisbon and stayed at the Avenida Palace - it is a beautiful, classic, elegant hotel - with lovely central lounges, corridors, and very comfortable breakfast room (actually a stunning ballroom) that offers a great selections of breakfast foods with great service. Our hotel room (including the all marble bathroom) was perfect - just the right amount of furnishings, plenty of storage space, quiet, and really well maintained and cleaned each day. The hotel is so perfectly located to take in the sights in Lisbon as well as to connect to trains, tours, and other transport to see other parts of Portugal. We went all over, and couldn't have been happier with the central location. Alll in all, we were charmed and really happy we chose to have our entire stay with the Avenida Palace. We'd highly recommend it.

Room Tip: each floor seemed very nice - we were on an upper floor and on the interior side -- it was nice and...
  • Stayed: October 2012, travelled as a couple
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3  Thank JohnDavid20009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded 22 November 2012

Dear Guest,

It was a real pleasure to read your review following your stay at the Avenida Palace.

It was also a pleasure to read that you were satisfied with our location as well as with our services and enjoyed your stay with us. We pledge to provide a refined personal service for our guests, as well as properly maintained facilities and are pleased when such effort is recognized.

It would be a great honor if you would consider the Avenida Palace your home in Lisbon.

Kind regards,

Pedro Miguel Costa

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Reviewed 7 November 2012 via mobile

The Avenida Palace offers a taste of the Portuguese version of the belle epoch with lots of marble, stained glass ceilings, gilt, columns, fabulous crystal chandeliers. Rooms are uniquely furnished, many with antigues. We stayed in 415 , a large room overlooking the square and busy street. Double windows kept it quiet. Decor is old school, probably from the 60's, but not worn and perfectly clean . The same is true for the plumbing. Wifi is free. Stay here if you don't need the predictability of the modern five star. It is unique.

  • Stayed: November 2012
    • Value
    • Location
    • Rooms
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Thank Jeanne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded 16 November 2012

Dear Guest,

Thank you for taking the time to post your review following your stay at the Avenida Palace.
We were very pleased with your comments on our décor. We also appreciate the fact that you have given us the maximum score in all the parameters.

We look forward to welcome you again in the near future.

Yours sincerely,

Pedro Miguel Costa

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Reviewed 5 November 2012

Avenida Palace is an old-fashioned luxury hotel with real antiques decor for interiors, conveniently located in the hub of Lisbon. The interiors are nice and authentic ( like Four Seasons ) but the service and attitude is a little old fashioned also. Not too friendly, no greetings or smiles in the lobby, a little aloof, and there is still a smoking room which is nice but smells like a milion cigarettes. Overall, good but we hoped for an exceptional experience.

Room Tip: higher floors as the views are nicer and the city is very picturesque
  • Stayed: October 2012, travelled as a couple
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4  Thank famboh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded 12 November 2012

Dear Guest,

Thank you for taking the time to post your review following your stay at the Avenida Palace.

In general, you overall enjoyed your stay with us, and you recognize how great our location is and the quality of our décor.

As the Avenida Palace is a Hotel where the comfort of our guests really matters, I was concerned to read that we didn´t exceed your expectations. This Hotel is a non-smoking Hotel. Guests wishing to smoke may only do so at the magnificent Palace Salon.

Concerning our staff, you may be sure that our team pledges to provide the best personal services to each of our guests.

With a prime location in the very centre of Lisbon, this Hotel, with more than a century of history and fully renovated, as one can see on our prize-winning website, is a symbol of our great city.

We hope to have the great honor of welcoming you in a near future.

Yours sincerely,

Pedro Miguel Costa

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Reviewed 5 November 2012

Great hotel in a great location. Lobby and room elegant. Great value. It was a hidden pleasure to find this charming hotel. The free breakfast was delicious with a wide variety of foods. Lisbon is a beautiful city and this hotel made the stay perfect.

  • Stayed: September 2012, travelled as a couple
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3  Thank L9ona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded 7 November 2012

Dear Guest,

Thank you very much for your nice words about our Hotel. We are delighted to acknowledge that we contribute for a perfect stay in Lisbon.

It is our goal to meet our guests' expectations and we are pleased to read that you valued our location as well as our décor.

We very much look forward to welcoming you back to the Avenida Palace in the future.

Yours sincerely,

Pedro Miguel Costa

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Reviewed 3 November 2012 via mobile

Wonderful experence to stay at a mmuseum quality hotel. Clean. Staff eager to please. On the down side our room had a sewer like odor in the bathroom. Due to mild weather there was no active ventilation. This was probably to concerve on costly electricity. On the up side new high efficiency windows blocked all street noise unless the window needed to be open to cool and ventilate the room.

  • Stayed: October 2012
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3  Thank HurricaneSandyStorm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded 7 November 2012

Dear Guest,

Thank you for taking the time to post your review following your stay at the Avenida Palace.

We were pleased to know that you overall enjoyed your stay with us, and thank you for your kind words on our location and staff. Indeed our team pledges to provide the best personal services to each of our guests.

As the Avenida Palace is a Hotel where the comfort of our guests really matters, I was concerned to read we didn't exceed your expectations in this particular issue. Should I have known it, I could have taken care of the problem you refer.

It is our goal to provide properly maintained facilities and the luxurious sophistication of its décor make this Hotel a landmark at the intersection of tradition and innovation.

Sincerely Yours,

Pedro Miguel Costa

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Reviewed 2 November 2012

From the moment the taxi dropped us to be greeted by the concierge off to three days later we left for the airport we didn't feel anything other than the most important guest to everyone in the hotel. It's rare that a hotel stay doesn't have some minor glitch and it's often the way that the staff deal with it that leave a lasting impression.

For our stay at the Avenida Palace absolutely everything worked, went to plan, was on time was just what was expected. I don't believe we were lucky - this seems to be a very well run hotel and well worth the money and the staff seemed genuinely pleased to be of assistance. And the sweets on reception are nice too!

  • Stayed: October 2012, travelled as a couple
    • Value
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3  Thank markpjarvis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded 7 November 2012

Dear Guest,

It was such a pleasure to read your review about your stay at the Avenida Palace.
We are delighted to acknowledge that you have enjoyed your stay with us.

Personalized service is very important to us and the service you received during your stay is a wonderful example of the team's commitment.

Your enthusiasm for the hotel is very much appreciated and will be a great source of motivation.

We do hope that we can look forward to welcoming you back to the Avenida Palace in the near future.

Yours sincerely,

Pedro Miguel Costa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Avenida Palace

Address: Rua 1 De Dezembro 123, Lisbon 1200-359, Portugal
Phone Number:
Region: Portugal > Central Portugal > Lisbon District > Lisbon > Baixa, Rossio & Restauradores
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Wheelchair access
Hotel Style:
#5 Family Hotel in Lisbon
#5 Romantic Hotel in Lisbon
#6 Luxury Hotel in Lisbon
#10 Business Hotel in Lisbon
Price Range: £127 - £240 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Avenida Palace 5*
Number of rooms: 82
Official Description (provided by the hotel):
Built in 1892, the hotel has maintained its characteristic romanticism from the "Belle Epoque" and now revived by the discerning touch of renowned decorators. The Palace is a jewel among Portuguese hotels, combining regal and elegant architecture with modern comfort and personalized service. Whether resting in your room or socializing in one of the common areas, you'll find the balance perfect. All 82 rooms have just been completely renovated and elegantly furnished in a classic style. ... more   less 
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Also Known As:
Avenida Palace Hotel

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