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“Great experience”

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Hotel Avenida Palace
Ranked #5 of 248 Hotels in Lisbon
Certificate of Excellence
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great experience”
Reviewed 19 November 2012 via mobile

We stayed here for two nights while in Portugal and loved our choice in hotel. It was our first time in Lisbon so we had no clue where to stay but after reading the reviews here we decided to pick Hotel Avenida Palace. The service was excellent from the moment we set foot in the hotel. Staff was very accommodating in so many ways. The room was comfortable and very clean and had the amenities we needed to feel at home. The service at the front desk, lobby and bar was excellent. For us, the location was perfect. It was steps away from metro and bus station as well as a "hop on hop off" stop. Cab service at the hotel steps was available 24 hours and it was walking distance to the cable car that takes you to "barrio alto" night life. We were very pleased with our stay here and highly recommend it.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank kikiandgretchen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, 22 November 2012
Dear Guest,

It was a real pleasure to read these wonderful words following your stay at the Avenida Palace.

Our team constantly strives to achieve a high level of quality and we are thrilled that our services were up to your expectations. Your kind words are a true source of motivation and I will gladly pass on your comments to the entire team.

Hopefully, we will be able to welcome you again in a near future.

Kind regards,

Pedro Miguel Costa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (415)
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English first
San Francisco, California
Level 6 Contributor
119 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 17 November 2012

Wonderful staff, delicious breakfast and great location. The staff was very friendly and offered help and suggestions. Beautiful old world charm. The rooms were very quiet and well appointed. Very good mix of people from all over the world and the breakfast offered choices to please everyone. You won't be disappointed here.

Room Tip: We enjoyed the rooms high up and overlooking Rossio and Restauradores Squares.
See more room tips
  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank 180michaelm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, 22 November 2012
Dear Guest,

Thank you very much for staying at the Avenida Palace and for leaving your kind words on TripAdvisor.

It was indeed a pleasure to read that you were satisfied with our location services and enjoyed your stay with us. We pledge to provide a refined personal service for our guests, as well as properly maintained facilities and are pleased when such effort is recognized.

I look forward to welcoming you again in a not too distant future.

Yours sincerely,

Pedro Miguel Costa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Overland Park, KS
Level 5 Contributor
70 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 16 November 2012

My wife and I spent the last week in October 2012, at the Avenida Palace. Prior to booking the room I had read many to the TA reviews both good and bad. The convenient location and reasonable price were the two overriding decision factors that led to us making the reservation here. I guess anyone can have a bad day and that could leave a negative impression on a guest. During our stay we found the staff to be friendly and engaging, eager to help with whatever we needed. The hotel itself is absolutely gorgeous; dark woods, chandeliers, marble flooring, large floral displays; truly old world elegance in a modern hotel. Fortunately, for us we were upgraded from a standard room to a suite, at no extra cost, upon check in. Our rooms were immaculately clean, very well appointed and very comfortable. All of the amenities functioned properly and the bed, bedding and pillows were first rate. We had the breakfast buffet included in our room package and I must say it was really fantastic. The buffet was fully stocked to satisfy both American and European breakfast preferences. Unfortunately, during our stay my wife became ill. The next morning when I went down to breakfast I asked if I could make up a tray and bring it up to the room for her. The staff was very obliging, however after I made the selections for her they insisted on carrying it to our room for me. I was very happy with this service. The hotel couldn’t be situated better. The train terminal for the trip to Sintra is literally right next door, the train terminal to go to Cascai is about a ten minute walk. There are many restaurants, cafes and bakeries in the immediate vicinity as well as a couple pedestrian only streets. For the diehard enthusiasts there is a Starbucks just outside the front door of the hotel. Our experience at the Avenida Palace couldn’t have been better. I fully endorse and recommend this hotel.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Cotta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, 22 November 2012
Dear Guest,

Thank you very much for choosing to stay at the Avenida Palace and for having taken the time and trouble to leave these detailed remarks on TripAdvisor.

It was indeed a pleasure to read that you enjoyed your stay with us and appreciate the fact that you have given us the maximum score in all the parameters.

With a prime location in the very heart of the city, the Avenida Palace, with more than a century of history and fully renovated, is a symbol of the city.

It is our goal to provide properly maintained facilities and the luxurious sophistication of its décor make this Hotel a landmark at the intersection of tradition and innovation. We are very pleased when such efforts are recognized.

Personalized service is also very important to us and the service you received is a wonderful example of the team's commitment. Your kind comments will be a great source of motivation to them.

Your enthusiasm for our Hotel is very much appreciated and so we hope to have the honor of welcoming you back at the Avenida Palace in a not too distant future.

Yours sincerely,

Pedro Miguel Costa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level 6 Contributor
204 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed 16 November 2012 via mobile

Special birthday trip, solo adventure. I researched where to stay for weeks but kept coming back to Avenida Palace because of the great rates available for 5 stars delux! I could not have picked a more central hotel for sights, public trasnpo and reesaurants. I was constantly surprised by the service, free room upgrade, complimentary bubbly and snacks for my birthday, free concerts in the grand lobby to celebrate their 120 year anniversary. I appreciated all if these surprises so much and would return in a heartbeat. I enjoyed the best crepes I've ever had with the inclusive breakfast. The wait staff, and all of the staff were so attentive. They even let me borrow an outlet converter for my stay because I forgot mine. If you live old world charm and elegance, you'll love Avenida Palace. I miss my grand hotel so much.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank JBR888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, 22 November 2012
Dear Guest,

Thank you very much for choosing to stay at the Avenida Palace during you Birthday trip and for taking the time to leave your kind remarks on TripAdvisor.

It was indeed a pleasure to read that we met if not exceed your expectations and that you were pleased with our services and staff. We will share your kind remarks with them.

Your enthusiasm for the hotel is very much appreciated and will be a great source of motivation.

We look forward to welcome you again in the near future.

Yours sincerely,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
Level 6 Contributor
131 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 15 November 2012

Only one comment: everything was perfect!
.Hotel location
.Rooms
.Breakfast
.Decoration
.Nice and obliging Staff

GOOD PRICE ACCORDING WITH THE HOTEL SERVICE PROVIDING. I will certainly advise to my friends

Room Tip: with our kids, we choosed 2 communicante rooms
See more room tips
  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank GABRIEL J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, 22 November 2012
Dear Guest,

Thank you for choosing to stay with your family in the Avenida Palace. It was such a pleasure to read wonderful lines. The entire team will be thrilled to hear your kind comment.

We hope to have the great honour of welcoming you all back to the Avenida Palace in a very near future.

Yours Sincerely,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Schaumburg, Illinois
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 November 2012

Warm & welcoming. Great central location for all areas of Lisbon. Great staff. The ambience of the hotel was delightful. Our reservation included the breakfast buffet which offered a great variety. Every night there was a note from the staff with a treat. The front door staff was attentive and greeted us on every occasion. Highly recommend this hotel.

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank matulafam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, 22 November 2012
Dear Guest,

I am delighted to hear that you chose the Avenida Palace during your trip to Lisbon.

I appreciated all the positive comments on our location, staff and ambiance and fell proud of that recognition. I will forward your comments to the team.

We very much look forward to welcoming you back to the Avenida Palace in the future.

Yours Sincerely,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glastonbury,CT
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 November 2012

We stayed at the Avenida Palace in June. Our stay was fabulous. Great location. The hotel was beautiful with such great details. Service was great, buffet breakfast was wonderful and rooms were good size. Would recommend it to anyone, Definitely would return to this great hotel!

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Parisjade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, 22 November 2012
Dear Guest,

Thank you for taking the time to write your opinion about your stay at the Avenida Palace.

We are pleased to learn that you enjoyed your stay with us. We appreciate your comments on our location and service.

We very much look forward to welcoming you back at the Avenida Palace in the future.

Yours sincerely,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Avenida Palace

Property: Hotel Avenida Palace
Address: Rua 1 De Dezembro 123, Lisbon 1200-359, Portugal
Phone Number:
Region: Portugal > Central Portugal > Lisbon District > Lisbon > Baixa, Rossio & Restauradores
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Wheelchair access
Hotel Style:
#5 Romantic Hotel in Lisbon
#5 Family Hotel in Lisbon
#5 Luxury Hotel in Lisbon
#10 Business Hotel in Lisbon
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hotel Avenida Palace 5*
Number of rooms: 82
Official Description (provided by the hotel):
Built in 1892, the hotel has maintained its characteristic romanticism from the "Belle Epoque" and now revived by the discerning touch of renowned decorators. The Palace is a jewel among Portuguese hotels, combining regal and elegant architecture with modern comfort and personalized service. Whether resting in your room or socializing in one of the common areas, you'll find the balance perfect. All 82 rooms have just been completely renovated and elegantly furnished in a classic style. ... more   less 
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Also Known As:
Avenida Palace Hotel

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