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Hotel Avenida Palace
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Reviews (2,995)
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All reviewsgrand old hoteltrain stationbeautiful hoteljunior suitepublic roomsclassic hotelperfect locationthe hotel websiteconcierge staffbreakfast buffetfive star hotelbeautiful roomthree nightsrossio squarefresh fruitwould highly recommend this hotelthe heart of the city
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1,483 - 1,488 of 2,995 reviews
Reviewed 17 January 2014

Stayed here in January 2014. This is a grand, old world hotel. If you want the modern, all-the-same (albeit very, very nice) look, feel, and service of a Four Seasons, etc., don't stay here. This hotel retains its unique character -- charming quirks and all -- of the grand hotel built next to the city's orginal grand railway station. The rooms were large and, albeit slightly dated, very comfortable and clean. The staff was very friendly and helpful. The location is perfect -- easy walking distance to everything and right next to a metro/underground stop. Excellent breakfast. Beautiful main reception rooms. No complaints.

  • Stayed: January 2014, travelled with family
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1  Thank JBurnet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded 21 January 2014

Dear Guest,

Thank you very much for giving us your point of view regarding the Avenida Palace, its location and its services. I am delighted to hear that you overall enjoyed your stay with us and truly appreciate your observations.

Thank you so much for your kind comments on our location, staff and unique character.

We very much look forward to welcoming you back to the Avenida Palace in the future.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities.

Yours sincerely,

Pedro Miguel Costa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 January 2014

I have stayed in many hotels and this is my first time to write a review as I enjoyed the experience so much. To start with, if it is your first trip to Lisbon, the location is just perfect. Close to all the major sites of signifcance, everything pretty much within walking distance or, if not, there is a metro just across the road, with a hop-on, hop-off tour also close by. The Mercure and other well known and nice hotels, I noticed on taking one of the tour buses, are in a far less pretty and quite a dark location if one were walking home from restaurants late at night. The Avenida's location really is fantastic. I stayed off-peak season (January 2014) so needless to say prices were more than reasonable for this period, but I would stay during peak season just because the service was so good and the quality of the hotel outstanding. It is worth the amount charged. Friendly faces in the morning and evening, helpful information, a nice non-stuffy atmosphere and the calibre of the hotel made this a thoroughly enjoyable experience. The hotel is very well maintained and if you are not from Europe then I would imagine, it would add to your experience of European culture to stay somewhere that has a very old world regal style and which is steeped in history. Aside from the hotel itself, Lisbon is a very beautiful city with an immense amount of charm. My only regret is that the stay was not long enough (a lot to see in only 3 days). Aside from recommending the hotel, I would also recommend the Clube de Fado for nice food and traditional music. I cannot endorse this hotel or Lisbon more.

Room Tip: Ask for a view of the main boulevard
  • Stayed: January 2014, travelled as a couple
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3  Thank Eireann2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded 21 January 2014

Dear Guest,

Thank you very much for choosing to stay at the Avenida Palace and for having taken the time and trouble to leave these detailed remarks on TripAdvisor. We were very pleased to acknowledge that we were able to meet if not exceed your expectations during your stay with us.

Personalized service is very important to us and reading that our staff helped to make your stay a thoroughly enjoyable experience is a wonderful recognition of the team's commitment. We will forward your kind words to the entire team.

We hope to have the honor of welcoming you back at the Avenida Palace, for a longer stay, in a not too distant future.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities.

Yours sincerely,

Pedro Miguel Costa

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Reviewed 11 January 2014

An excellent hotel with an interesting history. Beautiful public rooms. Attentive staff, impeccable service. Charming bedrooms and suites. Centrally situated. A very pleasant experience. My new home when in Lisbon

  • Stayed: January 2014, travelled on business
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3  Thank LUISCapetown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded 21 January 2014

Dear Guest,

It was a real pleasure to read these wonderful words following your stay at the Avenida Palace.

Our team constantly strives to achieve a high level of quality and we are thrilled that our services exceed your expectations. Your kind words are a true source of motivation and I will gladly pass on your comments to the entire team.

Hopefully, we will be able to welcome you back soon at your new home in Lisbon.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities.

Kind regards,

Pedro Miguel Costa

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Reviewed 8 January 2014

First impressions. Very clean and comfortable hotel. Staff very friendly and helpful. We were initially given a suite leading off the stairs. This was not great we could hear the railway although we didn't initially realise that's what it was. I could not sleep due to the noise from a music festival and called reception at around 1am to complain. We were moved the next day with no fuss from staff and they really went out of their way to make our stay pleasant. Little things like free music concerts in the evening and fresh fruit in your room on arrival helps make this an outstanding hotel. The location cannot be better next to Starbucks, great view of castle from our room and less than 10min walk to Bairo Alto

Room Tip: Any room that does not lead directly off stairs. We were in a corner executive suite
  • Stayed: November 2013, travelled with friends
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2  Thank tonitravelbuddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded 21 January 2014

Dear Guest,

Thank you for staying with us again and for sharing your experience at the Avenida Palace.

It was a pleasure to read your review about our Hotel and we are happy to know that have enjoyed your stay. However, as the Avenida Palace is a Hotel where the comfort of our guests really matters, I was concerned to read we didn't exceed your expectations in this particular issue you mention.

We hope to have the honor of welcoming you once more at the Avenida Palace in a not too distant future.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities.

Yours sincerely,

Pedro Miguel Costa

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Reviewed 8 January 2014

We stayed 5 nights and what we can say about: we had a great time in spite of the rainy weather. Spacious and clean rooms with comfortable beds, excellent service, friendly staff, perfect restaurant and a bar, beautifully decorated interiors. Every other evening we were invited to live piano music in the hotel lobby - for free. On Christmas Eve we have got a nice surprise from the hotel: a little bottle of wine and big traditional Christmas pie.
We highly recommend hotel "Avenida Palace" for everyone: you will hardly find a better hotel in the heart of downtown Lisbon.

  • Stayed: December 2013, travelled as a couple
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3  Thank Stas N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded 21 January 2014

Dear Guest,

Thank you very much for choosing to stay at the Avenida Palace. We truly appreciated all the fantastic remarks that you left on TripAdvisor.

It was indeed a pleasure to read that you were satisfied with our services and enjoyed your stay with us. We pledge to provide a refined personal service for our guests, as well as properly maintained facilities and are pleased when such effort is recognized.

Your enthusiasm for the hotel is very much appreciated and will be a great source of motivation.

It would be a great honor to welcome you back to the Avenida Palace very soon.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities.

Yours sincerely,

Pedro Miguel Costa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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