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Hotel Avenida Palace
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Reviews (3,048)
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2,442
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All reviewsgrand old hoteltrain stationbeautiful hoteljunior suitepublic roomsclassic hotelperfect locationthe hotel websiteconcierge staffbreakfast buffetfive star hotelbeautiful roomthree nightsrossio squarefresh fruitwould highly recommend this hotelthe heart of the city
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1,519 - 1,524 of 3,048 reviews
Reviewed 4 February 2014

This is realy a very nice and very good organised hotel. It deserves her five stars! The rooms are great and clean and the breakfast offered great choice. The employees are all very friendly and professional. This hotel is located in the main center and offers with its location a great starting point to visit the beautifull city of Lissabon. The settings and decoration are stylish and everywere ( lounge, breakfastroom and bar ) you hear nice classic music. We will be back in this hotel, for sure !

  • Stayed: January 2014, travelled as a couple
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Thank Jan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded 10 February 2014

Dear Guest,

Thank you so much for staying at the Avenida Palace and for leaving your kind words on TripAdvisor.

It was indeed a pleasure to read that you were satisfied with our services and enjoyed your stay with us.

Our team pledges to provide the best personal service to each of our guests and I will forward on your comments to the entire team.

I look forward to welcoming you back in a not too distant future.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities.

Yours sincerely,

Pedro Miguel Costa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 February 2014

We have just got back from 7 days here and thought i should post a review straight away,first class in every way,location,staff,rooms,communal areas and food,a special thank you to the barman who went out of his way to provide us with help and guidance,also to the manager for providing a bottle of sparkling wine on my birthday,our room was spotless and nicely decorated,no tea making facilities in room but a free bottle of water and a plate of fruit on arrival was really nice,we only had breakfast there which was brilliant,not sure if they have a restaurant but we couldn't find any signs of one although you could get snacks.
The best hotel we've ever stayed in and one reason we will return to this beautiful city,thanks again to everyone.

  • Stayed: January 2014, travelled as a couple
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3  Thank Paul N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded 10 February 2014

Dear Guest,

Thank you for taking the time to post your review about your stay at the Avenida Palace.

We are delighted to learn that you enjoyed your stay with us and that the experience lived up to your expectations. Your kind comments on our location and staff and also the fact that you have given us the maximum score in all the parameters are very much appreciated.

We pride ourselves on providing a comfortable stay for all our guests and thank you for your recognition.

We look forward to welcome you back in the near future.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities.

Yours Sincerely,

Pedro Miguel Costa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2014

My husband and I stayed at this lovely hotel for 4 nights in November and we felt it was the perfect hotel. The staff is lovely, the location can't be beat (it is centrally located and made walking to many sites so easy), and the buffet breakfast was one of the best we have ever had. The hotel definitely has old-world charm and the beds were extremely comfortable.

  • Stayed: November 2013, travelled as a couple
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1  Thank Brenda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded 10 February 2014

Dear Guest,

It was a real pleasure to read these wonderful words following your stay at the Avenida Palace.

Our team constantly strives to achieve a high level of quality and we are thrilled that our services were up to your expectations. Your kind words are a true source of motivation and I will gladly pass on your comments to the entire team.

Hopefully, we will be able to welcome you again in a near future.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities.

Kind regards,

Pedro Miguel Costa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2014

After an initial issue with the air conditioning, we were placed in a lovely suite. The staff was excellent and very helpful. The hotel is very grand and large with comfortable rooms and beautiful bar and lounges, but it is a little old fashioned. The breakfast was delicious. It is very conveniently located so we could walk to the main sites.

Room Tip: Better away from the street if you have to open a window as it is very noisy outside.
  • Stayed: January 2014, travelled with family
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2  Thank BKB_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded 29 January 2014

Dear Guest,

Thank you so much for choosing the Avenida Palace for your stay in Lisbon. We are delighted to hear that you overall enjoyed your stay with us and apologise for the air conditioned issue that you mentioned.

Your kind words about our staff are a true source of motivation and I will gladly pass on your comments to the entire team.

With a prime location in the very heart of Lisbon, the Avenida Palace, with more than a century of history and fully renovated, is a symbol of the city.

Hopefully, we will be able to welcome you again in a near future.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities.

Yours sincerely,

Pedro Miguel Costa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2014

Stayed 2 nights at the Avenida Palace and had a wonderful stay. Bedroom & bathroom large and full of character. Breakfast included a very wide selection of cold & hot food (inc smoked salmon, rare beef and fresh poached eggs). Location handy for metro, rail links and local restaurants. All staff very friendly and helpful - bar staff recommended local restaurants and reception even recharged my mobile phone for me!

Room Tip: Book via hotel website to get best room and extras
  • Stayed: January 2014, travelled as a couple
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5  Thank PortugalJane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded 21 January 2014

Dear Guest,

It was a real pleasure to read your review following your stay at the Avenida Palace.

Our team constantly strives to achieve a high level of quality and we are thrilled that our services were up to your expectations. Your kind words are a true source of motivation and I will gladly pass on your comments to the entire team.

I also want to thank you for referring the benefits for booking directly through the Hotel website, which are listed in it as “Exclusive Benefits”.

Hopefully, we will be able to welcome you again in a near future.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities.

Kind regards,

Pedro Miguel Costa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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