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“Best Hotel We've Ever Stayed In”

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Hotel Avenida Palace
Ranked #6 of 255 Hotels in Lisbon
Certificate of Excellence
Reviewed 16 April 2014

Friendly, helpful staff, gorgeous rooms, delicious breakfast, beautiful lounge with perfect snacks and the view of the rossio square and buildings and castles!! Starbucks right next door.
They brought both of our kids, 5 and 1, little slippers with the turn down service, a child toilet seat and beautiful full size crib. Fantastic concierge helped us get the onto the hop on hop off bus and arranged lunches for our train ride back to the algarve. We felt like royalty and never wanted to leave!!! All this for a very reasonable price!

Room Tip: Top floor corner room facing the square was fantastic!
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  • Stayed: January 2014, travelled with family
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1  Thank JeannieMae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded 23 April 2014

Dear Guest,

Many thanks for taking the time out to leave such kind comments on your recent stay at the Avenida Palace. I am delighted to read how much you and your family enjoyed staying with us and that one of your highlights was our amenities for small children.

I will share your comments with the team involved and I look forward to welcoming you here on your next family visit.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities.

Yours sincerely,

Pedro Miguel Costa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,366 - 1,372 of 2,899 reviews

Reviewed 16 April 2014

I am writing this review after three days with two more to go.
The place is excellent with a fantastic breakfast.
It is in a superb location for many activities and restaurants.
The only negative is that the bathroom has a sewer smell that does not go away.
But this is not detracting from our enjoyment of the otherwise palatial surroundings

Stayed: April 2014, travelled as a couple
3  Thank 971bernardw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded 23 April 2014

Dear Guest,

Thank you very much for writing your comments during your stay at the Avenida Palace. I am delighted to hear that you had a great stay with us and thank you for your kind words about our location and breakfast.

Nevertheless, as the Avenida Palace is a Hotel where the comfort of our guests really matters, I was concerned to know we didn't exceed your expectations.

I do hope that the Avenida Palace will welcome you back in the future.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities.

Kind regards,

Pedro Miguel Costa

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Reviewed 15 April 2014

We booked this hotel based on the reviews. Right from the time we checked in everything was great. We were upgraded to a suite and given a bottle of champagne for our anniversary. The hotel staff have been very friendly and the concierge did a great job of recommending good restaurants. The breakfast was very good with lots of variety. The hotel itself is very beautiful and is in a fantastic location. I would highly recommend staying here.

Stayed: April 2014, travelled as a couple
3  Thank madmacKelowna_BC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded 22 April 2014

Dear Guest,

It was a real pleasure to read these wonderful words following your stay at the Avenida Palace.

Our team constantly strives to achieve a high level of quality and we are thrilled that our services were up to your expectations. Your kind words are a true source of motivation and I will gladly pass on your comments to the entire team.

Hopefully, we will be able to welcome you again in a near future.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities.

Kind regards,

Pedro Miguel Costa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2014

We stayed here at the end of March after a week in Faro .we had lovely weather in Faro but it rained most of our time in a Lisbon.however the Avenida palace was lovely our room was spotlessly clean and everything in the bathroom worked well. It is very central for underground buses and trams and plenty of good restaurants in the area. The hotel does not have a restaurant but does do bar snacks. Breakfasts were lovely with plenty of fresh fruit and pastries for me and a good cooked breakfast for my husband when we go back,(when it has stopped raining) we shall certainly stay here again.

Stayed: March 2014, travelled as a couple
3  Thank CaroleABedfordshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded 22 April 2014

Dear Guest,

We were delighted to hear that you chose the Avenida Palace during your trip to Lisbon, however, we were sorry to know that the weather was not so good.

It is our goal to meet our guests' expectations and we are pleased to read that you have valued our location as well as our services.

We very much look forward to welcoming you back to the Avenida Palace in the future.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities.

Yours Sincerely,

Pedro Miguel Costa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2014

Everything about the Avenida Palace resonates first class. From the decor in the lobby, to the comfort and attention to details in the room, from the food, to the helpful and attentive staff. We arrived in the evening and were welcomed by a very gracious evening host at the check in desk. That evening we found our way around the neighborhood and had an excellent meal at a small local restaurant. We required some special attention as I was traveling with a fractured shoulder from a fall three days earlier while traveling in Morocco and had everything we needed organized by the very nice and very helpful morning concierge. He arranged a wonderful car and driver for our stay, made sure I was comfortable before we left the driveway and inquired about my comfort when we returned. Our driver was an excellent guide and took us to all the sights while giving us the history of each place and recommended great places to stop for lunches, coffee and deserts. We enjoyed his company and his choices. The neighborhood of the hotel is exciting, enriched by coffee shops, cafes, little gift shops and bigger shops if you are in need of anything left at home. We were truly happy with our choice of the Hotel Avenida and are happy to recommend it.

Room Tip: Our 5th floor room was very quiet.
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  • Stayed: March 2014, travelled as a couple
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3  Thank kathywathy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded 22 April 2014

Dear Guest,

Allow me to thank you for your rewarding comments about your stay at the Avenida Palace. I was thrilled to know that we were able to meet, if not exceed, your expectations.

We pledge to provide a refined personal service for our guests and are pleased when such effort is recognized.

Your enthusiasm for the hotel is very much appreciated and will be a great source of motivation to the entire team. I will surely forward your comments to all.

It would be a great honor to welcome you back to the Avenida Palace in your future stay.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities.

Yours sincerely,

Pedro Miguel Costa

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Reviewed 8 April 2014

My wife and I stayed at the Hotel Avenida Palace last weekend. The staff was extremely helpful, the interior was beautifully appointed and the rooms were spacious and comfortable. I would stay here again and again and again...

  • Stayed: April 2014, travelled as a couple
    • Value
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2  Thank Kevin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded 22 April 2014

Dear Guest,

Thank you for a truly outstanding review and for choosing to stay with your wife at the Avenida Palace. Your wonderful review will surely be a great source of motivation for the entire team.

Your enthusiasm for our Hotel is very much appreciated and so we hope to have the honor of welcoming you back to your new Lisbon residence, again and again and again.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities.

Yours sincerely,

Pedro Miguel Costa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2014

It was a special birthday for my husband that took us to Lisbon. We were upgraded on arrival to a Junior Suite and a complimentary bottle of champagne (with chocolate coated strawberries) were put in the room on his birthday! Nice touch :-). The location is the best in Lisbon - easy to walk to all the main sites and eating places. The service was always friendly and nothing was too much for anyone. Breakfast was a complimentary buffet and of high quality. Highly recommend this hotel and we will go back.

  • Stayed: April 2014, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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3  Thank SarahJ2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded 14 April 2014

Dear Guest,

Thank you so much for choosing to stay at the Avenida Palace during this special occasion. I am delighted to read your kind comments and to know how highly you valued your stay.

It will be a pleasure to share your feedback with our team here and I look forward to welcoming you on your next visit here.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities.

Yours sincerely,

Pedro Miguel Costa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Avenida Palace

Address: Rua 1 De Dezembro 123, Lisbon 1200-359, Portugal
Phone Number:
Region: Portugal > Central Portugal > Lisbon District > Lisbon > Baixa, Rossio & Restauradores
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Lisbon
#5 Romantic Hotel in Lisbon
#6 Luxury Hotel in Lisbon
#10 Business Hotel in Lisbon
Price Range: £127 - £223 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Avenida Palace 5*
Number of rooms: 82
Official Description (provided by the hotel):
Built in 1892, the hotel has maintained its characteristic romanticism from the "Belle Epoque" and now revived by the discerning touch of renowned decorators. The Palace is a jewel among Portuguese hotels, combining regal and elegant architecture with modern comfort and personalized service. Whether resting in your room or socializing in one of the common areas, you'll find the balance perfect. All 82 rooms have just been completely renovated and elegantly furnished in a classic style. ... more   less 
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Also Known As:
Avenida Palace Hotel

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