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“Beautiful, great location”

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Hotel Avenida Palace
Ranked #5 of 247 Hotels in Lisbon
Certificate of Excellence
Shreveport, Louisiana
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Beautiful, great location”
Reviewed 27 June 2014

Found this hotel on trip advisor and was not disappointed . Could not believe how beautiful and grand this hotel was. The staff was so friendly and helpful. The hotel is so well maintained. Our room was spacious, comfortable and again, beautiful ! Great price, great location and great staff. We wish we could have stayed longer and hope to return one day. We had an early flight and could not eat breakfast. I don't think there is a swimming pool. They do have spa services at good prices.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Jennifer W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, 3 July 2014
Dear Guest,

Thank you very much for choosing to stay at the Avenida Palace and for taking the time to post your kind words on TripAdvisor.

We are pleased to learn that you enjoyed your stay with us. We appreciate your kind comments on our location, staff and services.

It would be a great honor to welcome you back to the Avenida Palace in a future and these time longer stay.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities.

Yours sincerely,

Pedro Miguel Costa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,651 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (402)
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English first
Lichfield, United Kingdom
Level Contributor
50 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 26 June 2014

I can add little to other reports of this remarkable hotel except to confirm their accuracy. Special mention must be made of the concierge service who made two restaurant reservations successfully despite Portuguese, English and Spanish not being spoken at one of them and provided maps to each location. Organised a two hour tuk-tuk tour of old and new Lisbon with a knowledgeable driver/guide. Took care of our car and after we had checked out and were driving off pursued us down the road because my wife had left her coat in the room! Exceptional service with a smile.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, 3 July 2014
Dear Guest,

Thank you very much for staying at the Avenida Palace and for leaving your kind words on TripAdvisor.

It was indeed a pleasure to read that you were satisfied with our services and enjoyed your stay with us.

Our team pledges to provide the best personal service to each of our guests and I will forward on your comments to the Concierge team.

I look forward to welcoming you again in a not too distant future.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities.

Yours sincerely,

Pedro Miguel Costa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Quezon City, Philippines
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 25 June 2014

A tour guide told us the Hotel Avenida Palace was the first five-star hotel of Lisbon. Well, age has a way of showing that can be either good or bad. In this case, the hotel may be showing signs of aging, but its hospitality and customer service is tops for a hotel that offers a great location and good value. I am not sure if it has maintained its five-star rating but they make up for it in services and atmosphere. We had a junior suite which had two bathrooms but strangely only one toilet in that! We requested for a later than 12 check-out and they gave us another room to use for free till we left at about 2 pm! The regular room had a better bathroom although smaller in size. We needed the junior suite since there were three of us and the additional sofa bed in the separate living area was just perfect for our use! At check-out, there was a bill for a local phone call that was waived when the front desk could not give me change for the 1 euro I was handing over. Really, the little touches of service can make a big difference. The breakfast room was great with choices that are above average for Europe.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LyndaSib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, 3 July 2014
Dear Guest,

Thank you very much for staying at the Avenida Palace and for leaving your kind words on TripAdvisor.

It was indeed a pleasure to read that you were satisfied with our location and services and that you enjoyed your stay with us.

Our team pledges to provide the best personal service to each of our guests and I will forward on your comments to the team.

With a prime location in the very heart of the city, the Avenida Palace, with more than a century of history and fully renovated, is a symbol of the city.

I look forward to welcoming you again in a not too distant future.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities.

Yours sincerely,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ontario,Canada
Level Contributor
68 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 22 June 2014

Our daughter was married in Lisbon June 14, 2014 and we booked a junior suite in order to entertain our friends who travelled from Canada for the wedding. Our suite was perfect for cocktail hour--lots of room. The staff were courteous and helpful. The breakfast buffet was outstanding--we were spoiled for choice! Wonderful grand hotel in the best location in Lisbon!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank blackiecharlie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, 24 June 2014
Dear Guest,

Thank you very much for choosing to stay at the Avenida Palace on this special occasion and for taking the time to leave your kind remarks on TripAdvisor.

It was indeed a pleasure to read that we met your expectations and that you were pleased with our location and services. We will share your kind remarks with them.

It would be a great honor to welcome you back to the Avenida Palace.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities.

Kind regards,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
DFW, Texas
Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 17 June 2014

The hotel was absolutely stunning. It was very well located in the heart of things in Lisbon. The only downside was not being able to enjoy it enough. Or Lisbon enough for that matter. We were here for an overnight before joining our cruise the next morning. Our flight into Lisbon was delayed by 8 hours, as a result of missing our connection in Madrid.

Check in was wonderful and found out we had even been upgraded from a standard double room to a suite. What a pleasant surprise after a long journey. The hotel truly was Palatial.t. Our room was very spacious and elegant. The included breakfast was amazingly abundant and included champagne, juices, and coffee. The breakfast room was upstairs from the lobby in a gorgeous dining room overlooking the Avenida Liberdade. Across the hallway was another elegant meeting room with the same high ceilings and period furnishings.

The next time we come to Lisbon, which will be this next spring, we will spend a few more nights there in order to not only enjoy the city more, but also this wonderful hotel.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cruisinsince75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, 20 June 2014
Dear Guest,

Thank you so much for this stunning review and for choosing to stay at the Avenida Palace. I am delighted to read how much you enjoyed staying with us, despite your short stay.

I will surely forward your kind comments to the entire team.

It will be a great honor to have you as our guest again so, feel free to contact us directly for your next and hopefully longer stay at the Avenida Palace.

Meanwhile, you may follow us on Instagram and see the nice pictures of our daily activities.

Yours sincerely,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Caracas, Venezuela
Level Contributor
78 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 17 June 2014

Avenida Liberdades is a great location in Lisbon, from there you can walk almost everywhere. The hotel is in front of Teatro Nacional. Rooms and bathroom are big, breakfast is excellent!!! The decoration is classic , you could say old fashion, but location and service count more!!!!

Room Tip: The suites are big (two rooms) and big bathroom,perfect for a family of 3 or 4
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Marila V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, 20 June 2014
Dear Guest,

Thank you for taking the time to post your review about your stay at the Avenida Palace.

Our team constantly strives to achieve a high level of quality and we are thrilled that our services were up to your expectations.

I will share your comments with the team involved and I look forward to welcoming you here on your next visit.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities.

Yours Sincerely,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bucharest, Romania
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 June 2014

Stilysh hotel, the interior decor is amazing; very well maintained. Check in and check out is very fast. Hotel staff are very hospitable and welcoming. Breakfast was very good. Location is exceptional. I recommend this hotel to all my friends.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MARIA A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, 20 June 2014
Dear Guest,

Your review is wonderful reading. Allow me to thank you sincerely on behalf of all the staff members.

We look forward to welcoming you again very soon to your Lisbon residence.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities.

Kind regards,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Avenida Palace

Property: Hotel Avenida Palace
Address: Rua 1 De Dezembro 123, Lisbon 1200-359, Portugal
Phone Number:
Region: Portugal > Central Portugal > Lisbon District > Lisbon > Baixa, Rossio & Restauradores
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Wheelchair access
Hotel Style:
#5 Luxury Hotel in Lisbon
#5 Romantic Hotel in Lisbon
#5 Family Hotel in Lisbon
#10 Business Hotel in Lisbon
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hotel Avenida Palace 5*
Number of rooms: 82
Official Description (provided by the hotel):
Built in 1892, the hotel has maintained its characteristic romanticism from the "Belle Epoque" and now revived by the discerning touch of renowned decorators. The Palace is a jewel among Portuguese hotels, combining regal and elegant architecture with modern comfort and personalized service. Whether resting in your room or socializing in one of the common areas, you'll find the balance perfect. All 82 rooms have just been completely renovated and elegantly furnished in a classic style. ... more   less 
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Also Known As:
Avenida Palace Hotel

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