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“Amazing mix”

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Hotel Avenida Palace
Ranked #5 of 248 Hotels in Lisbon
Certificate of Excellence
Zurich, Switzerland
Level Contributor
288 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 172 helpful votes
“Amazing mix”
Reviewed 10 July 2014 via mobile

We chosse it for the location, and this is perfect. We forgot the car, everything was close by: walking area downtown, touristc bus, metro, railway etc. But the reason we LOVED this hotel was its charme: the style from the past, furniture, strucutre and every corner was telling a story of beauty and culture. Common area are just beautiful (a special mention to the liberty lady toilet close to the bar! So amazing!) Our room was confortable, maybe a bit small but so nice and perfectly clean we do not complain. What else? Good breakfast and last but not least ALL, ALL personnell absolutely kind, smiling and profesional. One of our best hotel ever...what else can we ask for?

Stayed July 2014, travelled with family
Helpful?
1 Thank Cristinaroccofoti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, 11 July 2014
Dear Guest,

Many thanks for taking the time out to leave your amazing feedback on your recent stay at the Avenida Palace. I am thrilled to read how much you enjoyed your stay with us.

Your words about our staff are also much appreciated. Allow me to thank you sincerely on behalf of all.

I very much look forward to welcoming you back to the Avenida Palace in the future.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities.

Kind regards,

Pedro Miguel Costa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,608 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (391)
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English first
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 July 2014

This hotel knows how to win our recognition. We are treated like royalty from the moment we step inside. The lobby is absolutely gorgeous, making us go back in time with live piano music. All the hotel is beautifully decorated. Our room big and comfortable. Breakfast takes place in a lovely salon , the breakfast itself is very plentiful and with lots of choice. The employees are very helpful and nothing is too much trouble for them. It is a truly special experience that we will never forget.

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank TomofThames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, 11 July 2014
Dear Guest,

Allow me to thank you for your rewarding comments about your stay at the Avenida Palace. I was thrilled to know that we were able to meet, if not exceed, your expectations.

It was such a pleasure to read these wonderful lines about our Hotel and to know that your experience with us was a special one.

Your enthusiasm for our Hotel is very much appreciated and so we hope to have the honor of welcoming you back very soon to your new Lisbon residence.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities.

Yours sincerely,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 7 July 2014

First a bit of fine print/disclosure – During our first day in Lisbon we were pick pocketed (note to any new travelers to Lisbon, this is a HUGE problem and a high percentage of visitors find this out the hard way – see our comments on Lisbon elsewhere on Trip Advisor). This of course jaded our views of our visit. Secondly, after our departure the hotel asked via email that if we had positive things to say, say it on Trip Advisor and if we had negative things to say, say it to them directly. We provided the hotel management with the feedback in this review and more specifics. Their response was professional and I believe they will likely take the feedback to heart.

Overall, we thought the hotel has a great location, the rooms for the price are very nice in terms of old-world charm, as is the entire facility. The breakfast, as many people have noted on Trip Advisor, is quite nice. We felt the Avenida was reasonable value but we would be unlikely to stay there if we were to return to Lisbon.

In terms of the facility, along with “old world charm” comes old world problems – inadequate air conditioning, poor plumbing, etc.

Our most notable observation was the generally dis-interested attitude of the staff. There were some exceptions to this at the front desk and the concierge but in general we found the staff to be aloof at best, rude and not helpful at worst. The bar was extremely uninviting in terms of the bartender’s attitudes and the wine and port list was expensive and minimal. In posting this review I noted that a number of recent posts indicated that helpfulness of the staff. Hopefully my email to the manager a couple of days ago has already made a difference.

If you need a place to stay in Lisbon and you don’t want to spend the extra money on the Four Seasons, this is a fine alternative, but this hotel is by no means a five star property.

  • Stayed June 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
5 Thank Nefo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, 11 July 2014
Dear Guest,

Thank you for taking the time to post your review following your stay at the Avenida Palace.
First of all, and despite I’m very sorry for the unpleasant situation that your wife went through during your stay in Lisbon, I must write a word on behalf of our wonderful city, which is one of Europe´s safest.

Concerning our Hotel, I appreciate the nice references you make, namely to our location, our rooms and our breakfast.

As the Avenida Palace is a Hotel where the comfort of its guests really matters, I was concerned to read that we didn´t meet your expectations in all the aspects. Should I have known it, I would have taken care of the issues you refer.

I appreciate the fact that you communicated your opinion after your stay, and you can be sure that your remarks about the improvements were duly noted and we are grateful for your suggestions. Our team pledges to provide the best personal services to each of our guests.

I do hope to have the honor and opportunity of welcoming you back at the Avenida Palace and create a more pleasurable experience during your next stay in Lisbon.

Yours sincerely,

Pedro Miguel Costa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johns Creek, Georgia
Level Contributor
289 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 7 July 2014

We did a great deal of online research before we settled on the Hotel Avenida Palace. We we thrilled that we did. What a beautiful hotel. It has a terrific location that is right on the bus line's route and with a Starbucks right next door! Our room was a junior suite with a sitting room (big screen TV), bedroom (TV) with a king sized bed and two bathrooms, one with a toilet and shower and sink and the other with sink and bathtub/shower. We were in room 601. Great view from the room. The service at this hotel is superb. The concierge was outstanding helping us with dinner reservations, figuring out what to see with the little time we had as well as advice on using the bus system. It's one of those systems in which you can buy one ticket and then get off and on as you please. The breakfast buffet, which was part of the price, was plentiful and good. The hotel is classic European with loads of flowers, exquisite staircases, beautifully decorated nooks and crannies as well as a great bar. WiFi is free. We needed to get up at 3:15 a.m. to catch a flight and they offered to bring up a continental breakfast for us. I would stay at this hotel again in a heart beat. There is nothing to complain about with this hotel and its staff.

Room Tip: Room 601 has two bathrooms.
See more room tips
  • Stayed June 2014, travelled with friends
    • Value
    • Rooms
    • Service
Helpful?
3 Thank BloggerLinda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, 11 July 2014
Dear Guest,

Thank you for posting your review about your stay at the Avenida Palace.

We pledge to provide a refined personal service for our guests and are pleased when such effort is recognized. This wonderful review will surely be a great source of motivation for the entire team.

Your enthusiasm for our Hotel is very much appreciated and so we hope to have the honor of welcoming you back very soon to your new Lisbon residence.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities.

Yours sincerely,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 July 2014

We stayed at the hotel for three nights and it was everything we hoped it would be. Decorated in an older period style but with comfortable modern conveniences. The staff were extremely helpful especially the concierge. Buffet breakfast was also good.

Room Tip: We were on the 6th floor which was very quiet
See more room tips
  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Debra S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, 11 July 2014
Dear Guest,

Thank you very much for staying at the Avenida Palace. It was a real pleasure to read these lovely words following your last stay with us.

Our team constantly strives to achieve a high level of quality and we are thrilled that our services were up to your expectations. Your kind words are a true source of motivation and I will gladly pass on your comments to the entire team.

Hopefully, we will be able to welcome you again in your Lisbon residence.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities.

Kind regards,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 July 2014

We wanted a central spot for two nights to see as much as possible and were not disappointed. Helpful, old world and elegant with huge public rooms mostly deserted, effective free wifi, a comfortable room and tasty breakfast - most of all: attentive, polite and helpful staff.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Christopher B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, 10 July 2014
Dear Guest,

Your review is wonderful reading. I am delighted to read how much you enjoyed staying with us.

Allow me to thank you sincerely on behalf of all the staff members.

We look forward to welcoming you again very soon to your Lisbon residence.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities.

Yours sincerely,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
109 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 5 July 2014

This old hotel is in the best lcation for tourists, walkable to really everything. As reviewers note, publc spaces are lovely. Rooms are fine, bathooms more than adequate and I have to say the water pressure in my shower was just fabulous. I had no view, but it was extremely quiet even on first floor ..windows are double paned. Breakfat was buffet, with good choices and breakfast servers attentive. One negative to otherwise good review...we didnt avail ourselves of concierge services often but one night I asked for fado restaurant reservation. though i saw the concierge write the information down, he apparently didnt make reservation....after taxing there, learned it was closed on mondays...concierge should have let me know of course.... there explains the difference between five star service and four.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank traxnyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this review, 8 July 2014
Dear Guest,

Thank you for taking the time to post your review regarding the Avenida Palace and its services. We were delighted to hear that you overall enjoyed your stay and how much you valued our location.

We appreciate your remarks and thank you for bringing this matter to our attention, we remain most apologetic for not providing you with an exceptional experience.

We hope to have the honor of welcoming you back at the Avenida Palace in a not too distant future.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities.

Sincerely Yours,

Pedro Miguel Costa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Avenida Palace

Property: Hotel Avenida Palace
Address: Rua 1 De Dezembro 123, Lisbon 1200-359, Portugal
Phone Number:
Region: Portugal > Central Portugal > Lisbon District > Lisbon > Baixa, Rossio & Restauradores
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Wheelchair access
Hotel Style:
#5 Luxury Hotel in Lisbon
#5 Romantic Hotel in Lisbon
#5 Family Hotel in Lisbon
#10 Business Hotel in Lisbon
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hotel Avenida Palace 5*
Number of rooms: 82
Official Description (provided by the hotel):
Built in 1892, the hotel has maintained its characteristic romanticism from the "Belle Epoque" and now revived by the discerning touch of renowned decorators. The Palace is a jewel among Portuguese hotels, combining regal and elegant architecture with modern comfort and personalized service. Whether resting in your room or socializing in one of the common areas, you'll find the balance perfect. All 82 rooms have just been completely renovated and elegantly furnished in a classic style. ... more   less 
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Also Known As:
Avenida Palace Hotel

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