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“The staff make this hotel special”
Review of Britania Hotel

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Britania Hotel
Ranked #5 of 255 Hotels in Lisbon
Certificate of Excellence
GreenLeadersGold level
Reviewed 29 September 2009

It is hard to say anything negative about this hotel. We only stopped over for 2 nights on our way to Ericeira, but I would happily have stayed a lot longer. We got a good deal via hotels.com, significantly cheaper than through the hotels own website, and had a room on the 6th floor. The rooms on the 6th floor have outside terraces and as a result are smaller than rooms on other floors, but having the outdoor space was great.

Room was clean and well appointed with cable tv (BBC News 24, CNN ect). Room does not have an iron and board, but a quick call to reception and one is brought to your room. There is a safe deposit box in the wardrobe.

The lounge and bar area are small, but comfortable with free internet and wifi.

The thing that sets this hotel apart is the staff. They are exceptional. We were booked in by Julio who greeted us by name and was a fountain of knowledge and Raquel was extremely helpful when we had problems with our hire car. The doorman/barman Jeffrey (I think that is right) was also a star. The staff here certainly make this hotel what it is.

In terms of location, it was great for us. A short walk into the main Rossio square, San Jorge and Chiado. Lisbon has a great transport infastructure if you don't want to walk. The area around the hotel has plenty of restaurants, cafes and bars. We ate in a few wee neighbourhood restaurants and the food was fantastic. Not a tourist in sight.

Lisbon itself is interesting rather than beautiful. It is a viberant working city with many interesting sights. It has a faded grandure to it and needs more than the 2 days we had to do it justice. I did like the whole cultural mix that the city has though. Very bohemian.

  • Stayed: September 2009, travelled as a couple
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1  Thank TheHappyTourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,751 - 1,757 of 2,460 reviews

Reviewed 25 September 2009

A small botique hotel and perfectly located. The staff is superb.

  • Stayed: September 2009, travelled as a couple
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1  Thank ht5308
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2009

I can't really add any more superlatives than previous reviewers - it's all true, the Britania is an absolutely wonderful hotel - an art deco architectural gem with large, comfortable and well appointed rooms, matched by exceptional service from everyone we met. Don't even think of staying anywhere else if you are in Lisbon!

  • Stayed: September 2009, travelled as a couple
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3  Thank anonKingston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2009

I had a very irritating flight from London Heathrow (toddler kicking the back of my seat, and a loudmouth in front braying away continuously – both for 2 ½ hours) so I needed some calming down on arrival at Lisbon Airport. Taxi fare of 10E to the Hotel Britania helped, and then I entered a bastion of art-deco based civility which felt more like a gentleman’s club than a hotel. We were suavely checked in by a gent who looked like George Clooney’s Portuguese half-brother and whose English was better than mine. Our room was not quite ready, but we were happy to wait in the library and receive a complementary drink (port and a less lethal version of local cherry brandy, ginjinja, always available to guests) before being able to access the room

The room itself was fine, art –deco again in design, with plenty of wardrobe and storage space. The bed was comfortable but felt a little short (although I am 6ft 2ins) with enough pillows and covers to ensure a good nights sleep. There was a natty little flat screen TV with 42 channels available, with lots of English-speaking programmes, subtitled rather than dubbed. It’s a long time since I’d seen a TV showing David Janssen in the Fugitive!

The bathroom probably felt the most aged area, and it could be construed as rather small, but everything that was needed was there, and worked fine. The shower was one of those weird pieces of European ironmongery which conjoin the bathtaps and divert the water to a wall-fitted shower head at the flick of a switch.

There was also a lobby area which had a mini-bar and tea/coffee facilities to greet you as you burst into the room.

I thought the room servicing was of a really high standard – the maid even left a signed card introducing herself every day. There was also a complimentary carafe of port left in the room – which was replenished once empty.

Breakfast was perfectly acceptable with a good range of breads, fruit, cooked items, local pastries etc, and everything was constantly refreshed. Filter coffee was absolutely superb and there was a Nespresso machine if preferred. Breakfast was taken in the library area, with an overspill of tables into the bar. Some couples had to wait to be seated on occasions. At other times the whole area was completely empty. I was quite impressed when, one morning, the Manager came in and scrutinised every single part of the breakfast layout with professional fastidiousness, and clearly felt that it passed muster!

We used the bar most nights, and never saw anyone else in there. Occasionally, someone would pop in to briefly use the free internet. We were very courteously served by the young man who also appeared to be the doorman, and when we had finished our drinks he would shoot round to open the doors to the tiny elevator to make sure that we got to bed safely.

And, of course, he could speak perfect English too, as could all his receptionist colleagues including a young lady who sounded more like a debutante than a hotel meeter and greeter.


The hotel’s position was in a quite sidestreet parallel to the Avenida das Liberdade (a bit like London’s Regent Street). We heard no external noise from our room at all. A metro station was about 3 minutes walk away and you could walk into Lisbon City Centre in about 15 minutes. Most restaurants were about 5/10 minutes walk way. Of the nearest – Chutneys was in the same road; nice atmosphere but food was nothing special (steak like an old boot). There was an Italian Restaurant called Zeno a little further north on the Avenida itself – also average, but dull too. We would recommend Le Caffe on the east side of the Avenida and about 500 yards south. Fun, attractive with well-cooked and presented meals – and a request for water generated a water menu!

On the transport front, the metro system was superb. Incredibly clean and easy to understand, and everyone seemed totally normal. Hot tip is that the system has been extended so guide book maps may often be incorrect – the Red line has now been extended from Alameda to San Sebastian so connections are lot more versatile than may be realised. Second hot tip is that if you go to Belem by a No15 tram, get the No 28 bus back so you won’t have to stand for 30 minutes in both directions!

So, there we are. I can completely see why the Britania is Trip Advisor’s No 1. It’s stylish, civilised, deferential, and it really seems to value its guests. Any downsides? Well, the view is a 70’s office block, and back inside the hotel, all the art-deco tiles do lead to a lot of clacking of heels in the public corridors outside one’s bedroom door. But that’s about it – so highly recommended.

  • Stayed: September 2009, travelled as a couple
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2  Thank ElmParkRoyal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2009

We stayed here based on the reviews, having cancelled our booking at the Sofitel, and were nervous about whether it could live up to our expectations. It did. We upgraded to a deluxe room, number 64 on the 6th floor, and were so glad we did: the room has floor to ceiling doors, which open out completely onto a small decked terrace area, which is completely private and totally fabulous - the effect of making the room larger and linking it to the outside is beautifully done. The rest of the room is also well decorated, with classy furnishings, and a very comfortable double bed. The bathroom is smallish, finished in marble, and the shower water pressure isn't great. The delivery of a complimentary carafe of Port and nuts on our first night was a lovely touch.
Breakfast is a generous buffet of hot and cold items, and the fact that it is served until noon is a bonus. The bar is a very relaxed place for a late evening cocktail, and the availability of an internet connection and printer meant we could print our boarding passes, which was great. The staff are all extremely friendly and helpful, and all seem to speak great English. They supplied us with bottles of water for our trip, which was a nice gesture.
The location of the hotel is also a bonus, as it is just off the main Av. de Liberdade, but in a quiet street, about ten minutes walk from the action. There is also a metro station very nearby.

  • Stayed: September 2009, travelled as a couple
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1  Thank PotterMoose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 September 2009

The Britania is one of those great hotels that has basically everything. The location is perfect for visiting all the must-see attractions in the city. There is a bus stop just a block or so away on Avenida, and every few minutes a bus goes by that takes you directly to the city center, or it is a lovely walk of about 15 minutes when it is not too hot! The airport bus stops at this bus stop as well, and the hotel even gave us free vouchers for airport transfer both ways...just ask when reserving. The hotel is really beautiful: recently renovated in the original Art Deco style. The common areas as well as the room were spotless. There are books and newspapers for the guests, as well as a computer station. The WLAN is free in the rooms and common areas. The staff is attentive and helpful in every detail of your visit to Lisbon. The breakfast was plentiful and fresh, and again, though the prices on the website do not include breakfast, it was given to us without additional cost when I called and asked. This hotel is centrally located, but in a quiet side street. All in all, a perfect place to stay in Lisbon!

  • Stayed: August 2009, travelled as a couple
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2  Thank kyhoma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2009

I can only agree with the other reviewers about the exceptionally high standard of service in this hotel. My room (standard double) was large, clean and full of character. The breakfast was great too, and a fantastic friendly cosy bar. As a business traveller the free wireless internet was helpful. My only criticism is that there were no spare sockets in the bedroom - I think this is more of a tourist hotel than a business hotel but would thoroughly recommend it nevertheless.

  • Stayed: September 2009, travelled on business
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1  Thank Family_LL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Britania Hotel

Address: Rua Rodrigues Sampaio 17, Lisbon 1150-278, Portugal
Phone Number:
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Lisbon
#4 Green Hotel in Lisbon
#5 Luxury Hotel in Lisbon
#7 Business Hotel in Lisbon
Price Range: £123 - £296 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Britania Hotel 4*
Number of rooms: 33
Official Description (provided by the hotel):
The only surviving original Art Deco hotel in Lisbon, with a touch of modern whimsical nuances, this small hotel is unique. Dating from 1944 and designed by the famous Portuguese modernist architect Cassiano Branco, it retains its original soul. Meticulously recuperated , it was combined with nowadays technologies in order to offer all actual comfort. The Hotel Britania is perfectly located in a quiet street just off the exclusive Avenida da Liberdade. ... more   less 
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Also Known As:
Britania Hotel Lisbon

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