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“Grumpiest wait staff on the planet”

Port and Douro Wines Institute
Ranked #27 of 195 Shopping in Lisbon
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Owner description: The Port Wine House is located in an 18th-century palace that takes up an entire city block, and is filled with several hundred varieties of Port available by the glass or bottle.
Reviewed 23 April 2014

My friend and I were very excited to visit this port bar, but I'm afraid the service staff really did sour our experience. They were extremely rigid and did not offer any helpful suggestions. They essentially had no personalities and acted like they were put out by customers. It wasn't just us and we noted similar treatment towards other customers. So much so, that customers were rolling their eyes to each other after interacting with these grouchy men. Additionally, the carpet needs to be replaced as there are wine stains everywhere. Maybe they should consider wood or tile.
Overall, the wine selection was good and the tapas were OK.

1  Thank Judy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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95 - 99 of 321 reviews

Reviewed 21 April 2014

As people say the service can be a bit slow, yes. There are stains, yes. But for a wide range of reasonable priced ports hard to beat, ok some might not be available, there's plenty more to choose from. We enjoyed the relaxed and cosy atmosphere in here and stayed for a couple and almost came back if time had allowed. We didn't try the food but I don't think you would really have it high up your agenda here. The port is the thing here, maybe we could have been given some instruction on the history etc, but we did arrive at night when to be honest for most it would be a waste of time. Enjoy your visit, if you want to learn more then an afternoon visit perhaps more advisable.

Thank Donronrit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2014

I've been coming here several times each year over the past three years, and it has definitely gotten worse in terms of service and selection. The service is unfriendly and slow, but OK if you know what you want. There is a nice selection of inexpensive, basic ports. But for a place that is supposed to highlight and promote ports, it has a very inadequate selection. There are only about ten different bottles of vintage ports that you can buy by the bottle to drink in or take out (at reasonable prices), but most are from 2007 or later, which makes them too young to drink any time soon, and none are available to drink by the glass there. Also, while there is a good selection of 10 and 20 year old tawny ports, there are very few 30 year old tawny's and no 40-year olds. While most people probably wouldn't want these more expensive ports, there should be a much better selection for a place that specializes in ports. On the more positive side, there are some snacks that you can order to enjoy with the ports.

4  Thank Toron2nians
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2014

If you like Port, this is where you need to go. however, I know nothing about it, and just really wanted to try and see.

Although with it's white leather chairs and dingy carpet with wine stains all over, the menu is vast and they take their wine seriously. I wish there was more guidance for how to order, and I was intimated by the servers. Could be because they were older and wasn't sure if they spoke english or not.

It would be nice to have a flight of 3 types or something, but we ordered only 2 from the menu of what we thought were different kinds. Its only a couple euros a glass. There is food for purchase, but it's pricey for almonds and cheese and crackers.

Thank pikachiu132
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2014

i sampled 3 glasses of different late bottled vintages, a glass of 10, 20, and 30 year Taylor Ports, a rosse port, a white port, and a port cocktail served with water, amonds,and cashews for 80 euros. prices for bottles were comparable to what I saw at the airport and a few other specialty shops.

Unless you reserve an official tasting you won't get one. You will be handed a menu that has the available ports divided in sections with a scanty half page description of the different types (tawny, vs lat bottled vintage etc.). You will learn more from a read through the wikipedia page to be honest. The staff is not unfriendly, but they are just there to take your order, not to explain the ins and out of port. Flagging them down is easy, but they won't come to you.

Overall it was a good experience if you know what you are getting into. I would try other port bars with out feeling you are missing out on too much by not doing it at "the institution".

1  Thank New_Speranza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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