This hotel is a terrible choice for most travelers to Lisbon. Unless you have a meeting in the office buildings right next to the hotel, there is absolutely no reason for you to stay in this hotel.
There are many problems with this hotel. The first is location. It is a 10-15 minute walk UPHILL from the nearest Metro station (Marques de Pombal). It is a good 25 minutes walking distance (on nearly non-existent sidewalks next to highways) to the famous Tram 28. It is in a business area with high buildings. There is nothing of note within a mile of this place
Secondly the "5 star" rating seems real suspect. They do not even have Taxis waiting. On any given day it can take anywhere from 5-10 minutes for the poor doorman to hail a taxi. He has to run to the middle of the busy highway (not even kidding) and try to hail down cabs. This theme carries on inside the hotel.
Nearly EVERY service that you can imagine is a separate charge. Internet has a fairly expensive daily charge and to add insult to injury, is very slow. There are NO pressing irons in the room. When I called they said "it was for my safety" but I can have my shirts and pants pressed at the hotel laundry "for just a few euros each". I told them that I had never ever heard of a 5 star hotel that did not offer irons.
The theme of charging for services continues. The pool (which is so heavily advertised on their website) has an additional DAILY charge. On top of that, if you have kids, they can only use the pool between 12 and 5 pm!!! Wow!! They only tell you that AFTER you pay for the pool. The pool is enclosed and not very refreshing
The hotel breakfast is nearly EUR 20 per person!! It does not even match up to normal European (and Portuguese) standards of breakfast. The business center closes early and if you need to print a boarding pass, you have to request the front desk. This theme of nickel and diming continues throughout the hotel. For example, Room Service has stingy portions of food,
The room itself was average sized and is acceptable. The cleanliness was OK and the water in the shower was acceptably hot.
The problem with this hotel is that they offer lower prices that other (and may I say GENUINE) "5 Star" hotels, as the Dom Pedro is so badly located. However, once they trap a client, they try to shake an average of EUR 50 a day from that client via various services that truly should be included in a genuine 5 star hotel
I would advise visitors to Lisbon to pick any other hotel, even if it is classed 3 or 4 stars. This particular hotel won't last very long in the marketplace.
- Official Description (provided by the hotel):
- Dom Pedro Lisboa Business & Leisure Hotel Located in the city center, in front of the Amoreiras Shopping and near to Marquês de Pombal and the luxury boutiques of Avenida da Liberdade, Dom Pedro Lisboa hotel has an ideal location for those visiting the capital on business or leisure. With spacious rooms, elegant suites and a luxurious Penthouse Suite with a superb view over the city, the Tejo River and São Jorge Castle, you can also relax in our SPA Aquae with indoor swimming pool, treatment and fitness rooms. Walk around the city, visit museums and historical monuments, enjoy its attractions and cultural offer, Lisbon is perfect for a city break or family getaway. At the end of the day, delight yourself at the "Il Gattopardo", one of the best Italian restaurants in Lisbon, or enjoy the traditional Portuguese cuisine at the Bistrot "Le Café". This hotel also offers a full range of services for the organization of conferences, events or meetings. ... more less
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- Also Known As:
- Dom Pedro Palace Lisbon
- Dom Pedro Palace Hotel Lisbon