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“Great”

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Sofitel Lisbon Liberdade
Ranked #44 of 255 Hotels in Lisbon
Certificate of Excellence
GreenLeadersSilver level
Reviewed 18 May 2014

We stayed there form 8 - 12.5.2014 and we had a great time. We booked a room 517 which is very spacious, two bathrooms, nice furniture, great huge comfy bad! Such a great sleeping there. Strongly recommend!

Check in was very fast, unfortunatelly check-out was very long! There were only 2 receptionist at a front desk and about 10people waitting. Also there was a billing trouble with some chiness group so we had to wait VERY long. Whole check-out was arround 37minutes!

Great is an location of a hotel. In the middle of Liberdade street, just in a center but "out of crowded streets". You can easily walk from there to any parts of town. Also undergound is just in front of a hotel as well as weekdays markets. Must say, best place to stay in Lisbon.

Also breakfast is very nice and you have plenty of choices. But please, never ever have a "ala-carte" breakfast. You pay a LOT of money. Will explain - in a brekafest menu, you can have a several choices of eggs - may be any you can imagine. But I wanted try "portuges style eggs" which I had to pay 8,50EUR - But I was curious so I had it - I was brought only egs and put a bacon on it ... ? I could not belive. So never take anything from menu, esspecially Portugese eggs... do suggest to cancel ala carte breakfast menu.

We also tryied an ADLIB restaurant, which was a very friendly and nice, but service poor. Detail explanation in "adlib restaurant review".

We also tryied bar there - great coffee, snacks and service. Very nice and quite there. Do recommend.

So what to say about Sofitel?
- great location
- fantastic sleeping
- great room service - cleaning
- very nice room (517)
- very good breakfast (but do not take ala-carte!!)
- very nice bar - have a snack and drink there

Little dissapointment
- front desk - all stuff is friendly, but one more receptionist would be handy
- good adlib restaurant, but with poor service - there are 2 or 3 waiters missing to get a good service

Even so, I do recommend that hotel! Enjoy your stay, as we did!

Best regards

Room Tip: 517 Junior Suit - just excellent
See more room tips
  • Stayed: May 2014, travelled as a couple
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Thank Zbynek_Prim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominic A, Gerente geral at Sofitel Lisbon Liberdade, responded to this reviewResponded 1 August 2014

Dear Guest,

Thank you for staying with us at Sofitel Lisbon Liberdade and for taking the time to comment about your stay.

It was a pleasure to read your positive review and to know that you have truly enjoyed and appreciated your time with us. Thank you for your comments in regards to our facilities and service provided by our Ambassadors. They do their best to make sure each and every Guest experiences a unique and memorable time with us, and it is an honor to know that we have accomplished this with you. Thank you for your recommendation!

We look forward to welcome you and your partner back to Sofitel Lisbon Liberdade in the near
future.

Yours sincerely,

Dominic Arel

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1,008 - 1,014 of 4,078 reviews

Reviewed 9 May 2014

We stayed for three nights at the Sofitel and were so glad we chose this hotel. Arrived from the airport by Metro - the Avenida stop is around 200 yards from the hotel. The day we arrived was the 20th the day Benfica had a match which won them the league, initially we thought we would be in for a very noisy night.
Had a great welcome from Karim on reception and Phillipe who helped with our bags - he told us of a big party that would take place not too far up the road to celebrate the football.
We had requested a room on a high floor but they were unable to meet our request - Karim apologised and said he thought that the room we had would be fine for us.
We were very pleased, the room wasn't huge but well equiped, liked the free wi-fi also. We couldn't believe how quiet it was - no sound for the party or the football revellers. The beds and linens are of excellent quality and we wanted to bring one home with us - great 3 nights sleep.
We didn't have breakfast at the hotel - 25 euros per person seemed a little steep for us especially as we don't eat a large breakfast, however there are many pastelarias and cafes in the area.
You really can't fault the location, walking distance to most of the sights. The price we paid for our three nights was very good value.
All in all a great stay and if we were ever in Lisbon again we wouldn't hesitate to book the Sofitel.

  • Stayed: April 2014, travelled as a couple
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2  Thank cardiffvalleygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominic A, Gerente geral at Sofitel Lisbon Liberdade, responded to this reviewResponded 12 June 2014

Dear Guest,

Thank you for choosing Sofitel Lisbon Liberdade and for taking the time to tell us about your stay with us.

We are delighted to hear that you had a wonderful stay with us. Thank you for your kind words regarding our location, our room facilities with the comfort of our “MyBed and service provided by our Ambassadors, special from Karim and Filipe who made your experience truly memorable.

We look forward to welcome you on your next trip to Lisbon.

Yours sincerely,

Dominic Arel

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Reviewed 8 May 2014

We really enjoyed our stay at the Sofitel Liberdade. The staff were all very pleasant and helpful throughout our stay. The room and hotel overall was very nice and I really liked the hotel toiletries by Lanvin. It is located in a great location within walking distance to all the main attractions in central Lisbon. It is on a grand avenue with beautiful designer boutiques and nice restaurants nearby and only steps away from the metro and the funicular de Gloria that takes you up to the Bairro Alto district and minutes away from the Rossio train station for easy access to day trip to Sintra. We did not try the restaurant at the hotel but it looked full every night. I highly recommend the restaurant Pinoquio just down the street for sweet delicious steamed shrimp & the best Ameijoas a Bulhao Pato (claims) of all the places we tried.

  • Stayed: May 2014, travelled as a couple
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1  Thank Fiona924
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominic A, Gerente geral at Sofitel Lisbon Liberdade, responded to this reviewResponded 12 June 2014

Dear Guest,

Thank you for staying at Sofitel Lisbon Liberdade during your visit to Lisbon and for the time taken to comment about your stay.

We are delighted to read that you enjoyed your stay with us and that you have truly appreciated our location, our room comfort and facilities and also service offered by our Ambassadors specially regarding the restaurant recommendation.

Your contentment and comfort is our utmost reward, as we are constantly striving to achieve maximum satisfaction during your stay whilst keeping in mind that our aim is to surpass your expectations. Thank you for your recommendation!

We look forward to welcome you to Sofitel Lisbon Liberdade.

Yours sincerely,

Dominic Arel

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Reviewed 7 May 2014

Sofitel Lisbon Liberdade has an excellent location in the middle of the city center. The hotel has a very nice atmosphere - and a lot of bars and restaurants in the neighbourhood. The rooms are nice, and well equiped with Bose dock station. Minibar is not too expensive. Front desk staff / concierge Elisabete / Bellboys excellent!

Stayed: May 2014, travelled as a couple
Thank KarelBruges
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominic A, Gerente geral at Sofitel Lisbon Liberdade, responded to this reviewResponded 4 August 2014

Dear Guest,

Thank you for your comment and preference for Sofitel Lisbon Liberdade.

We are glad that you enjoyed your experience with us and thank you for your compliments regarding to our location and service provided by our Ambassadors, special from Claudia who made your experience truly memorable.

We look forward to welcome you and your partner back to Sofitel Lisbon Liberdade on your next trip to Lisbon.

Yours sincerely,

Dominic Arel

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Reviewed 7 May 2014

The 7 of us (Room 502, Room 515 and Room 520 - checked in on 28th April 2014) throughly enjoyed our time in Lisbon Sofitel celebrating our father's 60th birthday.

We find all aspects of the hotel services extremely good! All (I really mean all) the staff we encountered were very warm and helpful (especially Claudia Gouveia)! Thank you Sofitel Lisbon!

  • Stayed: April 2014
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Thank TerenceTerence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominic A, Gerente geral at Sofitel Lisbon Liberdade, responded to this reviewResponded 4 August 2014

Dear Guest,

Thank you for staying at Sofitel Lisbon Liberdade during your visit to Lisbon and for the time taken to comment about your stay.

It was a pleasure to know that you have truly enjoyed the little surprised we prepared for you as well as your overall experience with us. Thank you for your compliments and kind words in regards to the service provided by our Ambassadors, special from Claudia who made your experience truly memorable.

We look forward to welcome you and your partner back to Sofitel Lisbon Liberdade on your next trip to Lisbon.

Yours sincerely,

Dominic Arel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2014

The hotel is located in the main avenue of Lisbon, very well connected with the Barrio Alto and the main Lisbon tourist attractions.
It is a real five starts, since you cross the main door, the staff make you feel comfortable, they explain the main characteristics of the hotel and help you in any needs. Lobby is very luxury. There is a little gym, a couple of computers with printer and Internet connexion in the basement, and Wifi in the rooms, all free of charges.
Rooms offer everything you need, coffee maker, bathroom amenities of first brand. Rooms are quite and well furniture, perhaps they are not very big, but bathrooms are well solve behind a doors that look like a wardrobe.

  • Stayed: April 2014, travelled as a couple
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Thank mistralksk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominic A, Gerente geral at Sofitel Lisbon Liberdade, responded to this reviewResponded 4 August 2014

Dear Guest,

Thank you for staying with us at Sofitel Lisbon Liberdade and for taking the time to comment about your stay.

We are pleased to know that you had a pleasant stay with us, and would like to thank you for your comments in regards to the service provided by our Ambassadors, the room facilities and services and our prime location. We have taken note of all your comments. We take all our Guest’s opinions seriously as all comments assist us in improving our services and facilities to meet your expectations. Thank you for your recommendation!

We look forward to welcome you and your partner back to Sofitel Lisbon Liberdade on your next visit to Lisbon.

Yours sincerely,

Dominic Arel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2014

We stayed at this hotel twice this past month - first stay of five nights and second stay of one night. Best part of the hotel is the location. Its right in the middle of the Avenida Liberdade and located just a couple of minutes walk from tons of restaurants, tapas bars and cafes. The area is very safe to walk along even at night. And the service at the hotel is fabulous particularly Jose at Reception and the porter Nelson. However, I feel like the rooms need some updating. We were in a luxury room in the first stay which we found small, also we had a balcony but the door didn't work! After repeated requests to Housekeeping, we finally gave up on using the balcony. Also, there was a lack of storage in the room, which makes it a struggle to put away stuff and only two power plug outlets. We also had a problem with the safe on the third day and someone had to come and fix it. Finally, there is a real shortage of English TV channels - we only had BBC and CNN, along with Sky Sports which I think is absurd. I understand that the Sofitel is a French chain, but they do have a lot of English-speaking guests and should cater to them as well. Just a bunch of things that could have been much better. The wifi did work well and was free which is a plus. On the second stay, we were in the same category but stayed on a lower floor without a balcony and actually thought this room was much larger and more easy to move around, with two people and lots of luggage. We loved Lisbon and will definitely be back. Just not maybe at the Sofitel. We were at the Intercontinental in Porto for 4 days and loved that hotel, this one not so much.

  • Stayed: April 2014, travelled with friends
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2  Thank BabyBearNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominic A, Gerente geral at Sofitel Lisbon Liberdade, responded to this reviewResponded 4 August 2014

Dear Guest,

Thank you for staying at Sofitel Lisbon Liberdade during your visit to Lisbon and for the time taken to comment about your stay.

We are delighted to know that you enjoyed our location and the service provided by our Ambassadors.

Nonetheless, we understand that we have not met all your expectations and apologize for the inconvenience you faced with the Hotel services.

Please accept our most sincere apologies for any inconveniences this may have caused during your stay.

We look forward to welcome you back to Sofitel Lisbon Liberdade in the near future.

Yours sincerely,

Dominic Arel

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Additional Information about Sofitel Lisbon Liberdade

Address: Avenida da Liberdade 127, Lisbon 1250-140, Portugal
Phone Number:
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#11 Green Hotel in Lisbon
#12 Business Hotel in Lisbon
#12 Family Hotel in Lisbon
#21 Romantic Hotel in Lisbon
#39 Luxury Hotel in Lisbon
Price Range: £115 - £213 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Lisbon Liberdade 5*
Number of rooms: 163
Official Description (provided by the hotel):
This 5 star lavish hotel consists of 163 extravagantly decorated rooms with a shower of modern glamour. All rooms are equipped with the most diversified services which define the quality and comfort that our guests appreciate. These may include: LCD, mini-bar, coffee machine and a flower bouquet which gives the room a unique atmosphere of lux and comfort. At Sofitel Lisbon Liberdade you will surely receive a prestigious service provided by our multi-lingual ambassadors and Concierge Cle d'Or, free access to wireless internet, a fitness centre which provides the most essential equipment, and a pleasant library connected to the bar where you can find a selection of paintings from the Beijing School of Arts and an international collection of books, newspapers and magazines. Seminars and conferences can be accommodated in the hotel's ten meeting rooms, the largest of which can seat up to 150 people. The guests may also benefit from 24h Business Centre and Room Service, as well parking facilities (surcharges apply) and complimentary valet-parking services. ... more   less 
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Also Known As:
Sofitel Lisbon Liberdade Hotel Lisbon
Accor Lisbon Liberdade
Lisbon Sofitel

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