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Moaz

Mr

4.0 of 5 bubblesReviewed 6 Aug 2019via mobile
Excellent service , great room service , friendly and helpful staff . Comfortable rooms .
Rooms need working usb plugs as most are broken . The room phones need a upgrade as they r too old . The reception is mostly overcrowded bar is great and adjacent cafe offers great food
Date of stay: July 2019
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RMayka, Gerente at Sofitel Lisbon Liberdade, responded to this review
Responded 7 Aug 2019
Dear aghamorad,

Thank you for staying at Sofitel Lisbon Liberdade and for the time taken to tell us about your experience.
We are pleased to know that you had a pleasant stay with us, and would like to thank you for your comments in regards to the service provided by our Ambassadors, the comfort of our rooms and the service provided by our bar.

We have taken note of all your comments. We take all our Guest’s opinions seriously as all comments assist us in improving our services and facilities to meet your expectations.

We look forward to welcome you to Sofitel Lisbon Liberdade on your next visit to Lisbon.

Yours sincerely,
Mayka Rodriguez
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (4,965)
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Traveller rating
3,117
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75
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233 - 238 of 4,965 reviews
Reviewed 5 August 2019 via mobile

Got upgraded to a small suite with a living room and shared bathroom(with 2 doors connected to bedroom and living room. Our view was to the back street with a small Park view. Breakfast was in the basement with no window and no live cooking station. Very small but with many fresh fruits.
You can just walk to the city center and also tuc tuc can bring you to the entrance of the hotel. No executive lounge or floor, but nice bar at the ground floor.

Date of stay: July 2019
Trip type: Travelled with family
2  Thank safoura-ari
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RMayka, Gerente at Sofitel Lisbon Liberdade, responded to this reviewResponded 6 August 2019

Dear safoura-ari,

Thank you for your preference in Sofitel Lisbon Liberdade and for taking the time to comment about your stay.

It was a pleasure to read your positive review and to know that you have truly enjoyed and appreciated your time with us. Thank you for your comments in regards to our facilities and location.

We look forward to welcome you to Sofitel Lisbon Liberdade in the near future.

Yours sincerely,
Mayka Rodriguez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2019

Very nice peoples. Excellent services. Good and delicious breakfast. Comfortable beds. There are a little bathroom and it is non private. Very good emplacement, in center of the city , easy to visit all the important objectives .
Was OK!

Date of stay: July 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank cociorvasorin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RMayka, Gerente at Sofitel Lisbon Liberdade, responded to this reviewResponded 5 August 2019

Dear cociorvasorin,

Thank you for choosing Sofitel Lisbon Liberdade and for taking the time to comment about your experience.

It was a pleasure to welcome you to our hotel and to know that you had a lovely time with us. Thank you for your positive feedback concerning to our room facilities with the comfort of Sofitel MyBed, breakfast and location.

Your satisfaction and well-being is our utmost reward and motivation.

We look forward to welcome you to Sofitel Lisbon Liberdade on your next trip to Lisbon.

Yours sincerely,
Mayka Rodriguez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2019 via mobile

I’ve never written a review before. I booked my parents 50th wedding anniversary trip which was on a budget and placed them here. For a very reasonably priced hotel, the concierge helped them every step of the way and on top of that they received personal letters every day and gifts including wine, champagne and baked goods! I’ve stayed at 5 star hotels that cost 5 times their cost and didn’t get that service. Bravo. Thank you for helping make their anniversary trip so special!!!

Date of stay: July 2019
Trip type: Travelled as a couple
1  Thank Jason B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RMayka, Gerente at Sofitel Lisbon Liberdade, responded to this reviewResponded 2 August 2019

Dear Jason B,

Thank you for choosing Sofitel Lisbon Liberdade and for taking the time to comment about your parents experience with us.

We are pleased to know that our Ambassadors made them feel truly special, they do their very best to make each and every Guest feel unique.

Thank you for your recommendation!

We look forward to welcome you and your parents on your next visit to Lisbon.

Yours sincerely,
Mayka Rodriguez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2019

I'm not sure what else I can add that other reviewers have already said. Wonderful service and location, even my 5 year old son can tell the difference between this hotel and the many that we have stayed in. I got a surprise birthday cake waiting for me in the room when I mentioned I was in the city to celebrate my birthday.

Date of stay: June 2019
Trip type: Travelled with family
2  Thank PaulofSydney
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RMayka, Gerente at Sofitel Lisbon Liberdade, responded to this reviewResponded 29 July 2019

Dear PaulofSydney,

Thank you for choosing Sofitel Lisbon Liberdade and for taking the time to comment about your experience with us.
We are glad to know that you enjoyed your experience with us, our premium location and the service provided by our ambassadors team.

It was a pleasure to know that you have truly enjoyed the little surprise we prepared for your son.


We look forward to welcome you in the near future.

Yours sincerely,
Mayka Rodriguez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2019

Located centrally, I was very impressed with this hotel and would definitely recommend. I made the hotel aware we were celebrating an anniversary and we were surprised with a bottle of fizz and red heart balloons in the room on our arrival. Staff were incredibly friendly and went out of their way to welcome us to the hotel. We would definitely return and thank you for making our trip perfect.

Date of stay: June 2019
2  Thank 867vickih
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RMayka, Gerente at Sofitel Lisbon Liberdade, responded to this reviewResponded 26 July 2019

Dear 867vickih,

Thank you for staying with us at Sofitel Lisbon Liberdade and for taking the time to comment about your stay.

It was a pleasure to know that you have truly enjoyed the little surprise we prepared for you as well as your overall experience with us. Thank you for your compliments and kind words in regards to the service provided by our Ambassadors.

We look forward to welcome you in the near future.

Yours sincerely,
Mayka Rodriguez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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