When we checked in, we were greeted indifferently. No welcoming, no nothing. We checked in and only one person was responsive. He brought up our bags and did offer some information. During our entire stay, he was the only person we felt even cared that we were guests.
We were not given any information at the front desk about the city, surrounding area, sights to see, restaurants...nothing. When we asked about restaurants, they indicated that there was a small mall next door with a food court.
We wanted ice for water and were told to go to the bar. At the bar, the bartender was so rude that I was shocked. First he didn't even want to give us the ice. When he returned with just one glass and we asked for more, his response was very hostile. To the point that we assured him that we would return the glasses! Which we did the next day.
I asked one of the gentlemen where we could pick up the tour we had booked. He said he didn't know and didn't act like he wanted to look up the information. I found the staff to be incredibly rude. When I asked a question, the response was short and not informational. No one greeted us each morning when we came down nor when we came back to the hotel. It was if we were just a nuisance to them.
The final blow was the situation with the taxis. We were told that a taxi to and from the airport would be 10 euros. When we got to the hotel the taxi driver charged us 14 euros. When we asked the people behind the desk, they said it was only supposed to be 10 euros. When we told them what we had been charged, their responsive was to shrug their shoulders and say no only 10.
I picked up a flyer on the information table in the lobby from a shuttle service that said it would come to the hotel to pick us up. When I asked the front desk about calling the shuttle service, they told me no the taxi would only be 10 and they would call for us. I asked them to book it and was told no let their colleague know in the morning. I said I needed to leave at 4AM for a 6:30AM flight to London and wanted to be sure about the taxi. Again, they refused to do any thing until the morning. When the morning person was asked, again he said only`10 euros. When the driver got there and we asked if it was only 10 euros, the story changed again. The hotel person said "you pay what is on the meter". It might be 10 or 12. Then he said we had luggage and that might be extra!
The room was adequate but dark since one set of lights kept flickering on and off and finally went dead. We decided to just deal with it since we weren't sure what would happen if we ask for someone to come and fix it.
The location, it was so far from the city center, new city center, old town and river. The costs of taxi's would put a serious dent in anyone's budget. We decided, after our experience with the first taxi, to use the Metro. We are not the norm for women in our age group. We don't mind taking public transportaion. The Metro was like old New York but we were prepared and took the necessary precautions.
As older women traveling alone, the all male front desk staff did nothing to make us feel secure or welcomed. I have traveled extensively, lived in Europe and in Asia. This is the first time that I have encountered such blatant indifference and lack of concern for female guests. I would hate to think that it was either that we were Americans, Black Americans, Female Americans or older Americans that made them think it was OK to be so rude.
My advice, pick another hotel that has a caring staff, better location and rooms with lights that work!
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- Also Known As:
- Alif Hotel Lisbon