This hotel is only rated 2 stars. In my opinion is under-rated !! It should be an example to those with a 5* behind their names. From the moment we checked-in, throughout our stay, and when we left, this hotel showed us what a customer service is all about.
The staff are great. They seem to truly enjoy what they do and love their customers. From the front-office, bar, to the room attendants... they are super friendly and professional.
We specially impressed with one individual working the front-desk, VERA. She KNOWS her city very well. Much better than any of the concierge you can find at a 5 * properties. Several times she gave us recommendation. Whether how to get to a place, a place to drink, a place to eat, she never failed us !!! All of her recommendations are superb.
The staff working at the bar are also very nice and professional. I really enjoy interacting with them. They showed true interest in talking with us !!!
Now to the room. It is adequate. Clean, modern, and comfortable. The only think I could think of that they might be able to provide in the near future is a coffee maker. I am the type of person who would boil some water as soon as I open my eyes and make myself a cup of coffee.. In this hotel, it's not the case. There's none. So this is merely a suggestion to the hotel management. May be they want to upgrade the room's amenities to include coffee maker.
All in all, a very satisfying stay !!! ... KEEP UP THE GOOD WORK !! and to Vera, Thank you thank you very much !!! ...
- Official Description (provided by the hotel):
- The Ibis Lisboa Jose Malhoa hotel is located in the city centre of Lisbon, 5 km from the airport, 300 m from the Praca de Espanha and 450 m from the Zoo in Sete Rios. Ideal for weekend escapes and longer holiday stays, the hotel is entirely airconditioned and features 211 rooms as well as a restaurant, a terrace area, a bar serving snacks 24 hours, private undercover parking and 1 meeting rooms for organising seminars and conferences. Business guests will appreciate use of WiFi Internet access. ... more less
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- Also Known As:
- Ibis Lisboa Jose Malhoa
- Accor Lisboa Jose Malhoa