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“if a double room is requested, do not give 2 single twin share room”

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VIP Inn Berna Hotel
Ranked #230 of 247 Hotels in Lisbon
Christchurch, New Zealand
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“if a double room is requested, do not give 2 single twin share room”
2 of 5 bubbles Reviewed 13 May 2010

We had trouble when we were checking in. My husband and I booked for a double but I just had a hunch that he checks the room first. The hotel has given us a room that has 2 tiny single beds and that they can't do anything about it because they are full! Having been working in the hotel industry for years, I knew that since it was the hotel's fault for not following up the guest request, they could do something about it. After negotiating for a while, they were able to give us a double room but had to move to another room the following night as the bathroom was so tiny that you can't even hardly move. We stayed there for 3 nights... I didn't mind moving as we were told that the 2nd room was meant to be one of their best rooms. Our other tourmates weren't happy at all with their tiny rooms because they could hear the noise next door. I love Lisbon but definitely will look for another hotel next time.

  • Stayed December 2009, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kiwigal0409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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556 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
João Pessoa
Level Contributor
63 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 bubbles Reviewed 14 November 2009

I spent 4 nights in this hotel recently during my vacations in Portugal.

Hotel is an old building, whose service, staff, breakfast and location were pretty nice (near metro and plenty of transportation nearby).

My nose strongly disagrees...

Couldn't sleep with nasal constipation, all due an old furnitured, bad air conditioning of its roons.

Would stay here again? Could, but would rather not.

  • Stayed November 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jeanpereira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
1 review
5 of 5 bubbles Reviewed 25 July 2009

Reception staff were really friendly and extremely helpful. One of our party was unable to make the trip because of an accident and the staff did not charge for the room. In a good poistion for both the airport and the centre of Lisbon. The breakfast was first class. It felt as though were getting a five star service at much less than five star prices.

  • Stayed June 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter95uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 5 January 2009

This is quite a good hotel, good enough for a good sleep. I had a small room, there was minimal space beween bed and wall. Small TV with just a few channels, just English news channels, sport, RTL and Portuguese. Breakfast was 7 Euro ,not included and nothing special. I was the only one.
The hotel is OK if you need it just for sleeping and are away till late at night.
It is very near the metro Campo Pequena, just outside the bull fight stadium.
Nothing special to recommend it for but not bad either.
Only sounds I heard are airplanes as it is near the airport. Taxi price was 7 Euro on the meter.

  • Liked — Price, location near airport and metro
  • Disliked — Room rather small, breakfast nothing special
  • Stayed December 2008, travelled solo
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Madeirahiker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gillingham Dorset UK
Level Contributor
64 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
1 of 5 bubbles Reviewed 19 October 2008

Stayed just one night (thank goodness) as we could not get in anywhere else in Lisbon .This hotel is dreadful the room we had was 1023 right in the top of the hotel it was very dated full of mosquitos brown bath water and filthy curtains.How it got 3 stars is a mystery please do not book this hotel I would not want anyone else to have to pay to sleep in such appalling conditions.
The next two night we stayed at the Miraparque which was the same rating and a fantastic hotel .You have been warned about the Hotel Berna .I did take some pictures but had my camera stolen in the Baxia the next day so cant show them to you.

  • Liked — the best thing was when it was time to check out
  • Disliked — Didnt like anything
  • Stayed October 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DianaMcdonough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Lisbon hotels

Cairns, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 29 August 2008

Stayed five nights. Very impressed for a three star hotel. The room (a twin) was spacious as was the bathroom. All was clean and in reasonable condition.

The reception staff were extremely friendly and helpful. Housekeeping were the same. When we asked for an extra pillow, it arrived in minutes.

Only had breakfast inhouse once and it was more than adequate as well as being cheap.

Bus and metro were very close.

Would stay there again.

  • Liked — Good value for a 3* hotel
  • Stayed August 2008, travelled as a couple
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank Aussie_AbroadUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 19 July 2008

Without doubt the worst hotel experience we have ever had. If you are travelling with a baby then don't go near this hotel and, if you're not, I'd still recommend that you think twice if hygiene or customer service matter to you!
We were travelling with our 10 month old baby and had booked a room with cot for four nights. The room was on the top floor, two rooms plus a good-sized bathroom and a huge balcony overlooking the bullring (though the balcony surrounds were worn and didn't look particularly safe).
The cot, however, was beyond a joke: a dirty travel cot with holes in the mesh sides and packing tape holding it together at the top. When I complained to reception I was offered no apology and told that housekeeping would bring us another cot. 45 minutes and another trip to reception later - our baby crying and desperate for sleep (by this time it was after 9pm) - housekeeping arrived with a replacement: an old wooden cot. The housekeeper wasn't convinced it was particularly steady and suggested we place it against a wall! It, too, was filthy and the wood worn and splintered.
Again, we complained to reception and asked to speak to the manager. We were told that there was no manager available until Monday (this was Saturday). We were also told that this was only a three-star hotel - the implication being that if we wanted a safe, clean place for our baby to sleep a three star hotel could not provide this. (We had just spent a happy 3 nights in a two-star IBIS in Coimbra which provided us with everything we needed.) The housekeeper was sent back to our room to retrieve the cot - she was evidently angry and stormed in completely oblivious to our crying baby.
At this point, we decided to try elsewhere and found a (five star) hotel also in the VIP chain across the road. The receptionist there was extremely sympathetic and agreed to send a cot over to the Berna for us. To her evident embarrassment she had to call the Berna a number of times before anyone answered and then had to wait another 15 minutes before someone crossed the road to help us over with the cot.
The final straw was the next morning at breakfast. We asked for a highchair: the seat was covered in crumbs, the frame thick with dust and there was no safety harness.
If the staff are prepared to hand over equipment in such a disgusting state for a baby then I have absolutely no faith in their basic hygiene. We checked out that morning.
The hotel had been booked for us by the higher education institution we were visiting: when they contacted the hotel to complain on the Monday they were also told that the Manager was unavailable to speak with them.

  • Stayed May 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank KEB71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about VIP Inn Berna Hotel

Property: VIP Inn Berna Hotel
Address: Avenida Antonio Serpa 13, Lisbon 1069-199, Portugal
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Centre with Internet Access Room Service Wheelchair access
Hotel Style:
Ranked #230 of 247 Hotels in Lisbon
Price Range (Based on Average Rates): £
Hotel Class:3 star — VIP Inn Berna Hotel 3*
Number of rooms: 240
Official Description (provided by the hotel):
When convenience is of the utmost importance the VIP Inn Berna Hotel, with 240 rooms all equipped with the most modern facilities, is the ideal choice among hotels in Lisbon. The Hotel also features conference facilities for you to hold any event. Near the Bullfight Arena “Campo Pequeno”, only a few minutes from the Historical Center of Lisbon and the International Airport. Near the Hotel one may find access to public transportation such as bus, taxi, underground and train (less than 100 meters). ... more   less 
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Also Known As:
Vip Hotel Berna
Berna Hotel

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