I can't speak highly enough of this hotel. Great base from which to explore Lisbon, only five minutes walk from the main areas with trams and the metro handy placed if you want to go further afield. Rooms are very clean and comfortable. There is a terrace where you can enjoy the sun in the heart of the city and it is equipped with an honesty bar. There's something for all tastes on the buffet breakfast - sets you up for the day. Plenty of top quality restaurants in walking distance too.
All of that is enough to score high marks. What makes the hotel stand out is the fantastic customer service you experience from the moment you enter. In our particular case, we had extra experience of how good it was because of an error caused by our travel agents. Due to their error, we were potentially without a room for the fourth night. We tried to resolve it through our agents without success. In the end, the hotel resolved it by getting us a room in a sister hotel at no additional cost to us. It wasn't their problem and they didn't need to sort it out but they did and it saved us considerable extra expense and disruption. Brilliant service.
For all the reasons in my opening paragraph, stay at this hotel. For all the reasons in my second paragraph, enjoy your stay with the assurance you are being looked after by professional staff, to whom great customer service is just part of who they are.
- Official Description (provided by the hotel):
- Hotel Lisboa Plaza is owned and managed by the same family since its construction in 1953 and is located just off Av. Liberdade, in the historic center of Lisbon. Lisbon charm is felt inside the hotel: the Portuguese decor, the different ambiances, the care towards the guests - your friend's home in the heart Lisbon. Rooms vary in decor and size (from standard to superior and suites), all equipped with free Wifi, LCD, electronic safe and individually controlled air conditioning. The rooms have been fully refurbished in 2015 in our traditional style. ... more less
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- Also Known As:
- Lisboa Plaza Hotel
- Lisboa Plaza Lisbon