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Hotel Lisboa Plaza
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Reviews (1,550)
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All reviewscomplimentary portquiet side streetavenida metromain avenuetraditional hotelcharming hotelsardinesroof terraceexcellent locationshort walkfifth floorbreakfast buffetwithin easy walking distancecentral locationpastriesi highly recommend this hotelstayed here for nights
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Reviewed 31 August 2014 via mobile

It has been a short but fantastic stay at this beautiful hotel. From when we arrived the staff were overly helpful, taking our cases from us to our rooms. Small touches such as complimentary water, fruit, computer and printer (handy for printing tickets for tours we had booked), even complimentary port to try. The rooms were very clean and the location is great. I would definitely recommend his hotel to anyone.

  • Stayed: August 2014
    • Value
    • Location
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    • Cleanliness
    • Service
1  Thank Tom R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2014

The location of this hotel is great. It is near enough yet far enough from the centre of things. However what we really appreciated about this hotel was the obvious pride that the hotel manager takes in his hotel. All of the extra little touches were very evident - a porter to open the door, complimentary iced flavoured water at reception, complimentary fruit, complimentary port, high quality breakfast buffet, excellently trained staff, high level of cleaning etc etc etc. The hotel manager obviously has high standards and this can be seen throughout the hotel. I actually had the best sleep I have ever had anywhere, the mattress was fabulous. Also, we did have a 'snack' one afternoon in the bar. It was actually enough to fill us up for the rest of the day - complimentary bread, omelette, chips, salad. Very nice. We would definitely stay here again if we were to return to Lisbon.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank lalkav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2014

Look no further! If you are looking for a comfortable, friendly, very clean, centrally located hotel in Lisbon, the Lisboa Plaza is the hotel for you.

The Lisboa Plaza is situated just off the Avenida da Liberdade, a couple of minutes walk from the Avenida metro stop, and 6 minutes walk from Rossio station. The location makes it the ideal spot from where to explore Lisbon on foot; upmarket shopping on the Avenida da Liberdade, trekking up to Castelo de São Jorge, exploring the waterfront, all these are with easy walking distance of the hotel. (If you intend to explore on foot do make sure you have good walking footwear. Lisbon is hilly, the pavements are cobbled, and, when it rains very slippery.)

This charming hotel, housed in an older building, opened around 60 years ago and whilst it is fair to say that some of the décor is dated, the ambience and friendliness of the staff together with the large, comfortable bedrooms and excellent service ethos make it a welcoming and restful haven from the heat and bustle of the city centre.

As other reviewers have said, the buffet breakfast really does set one up for a day of sightseeing. After a long day, on returning to the hotel, in the reception area, complimentary jugs of iced water with lemon and mint await to quench the thirst, and in the public areas, bowls of apples for guests. Just a couple of the nice touches which make this the perfect place to stay.

Room Tip: Our room was on the third floor and faced the back of the hotel. The building to the rear of the hotel is in need of TLC or demolition. However, for us, the advantages far out weighed this blot outside the window, as we had no external noise, we could open windows instead of just relying on air-con and we enjoyed restful sleep.
  • Stayed: August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
3  Thank JandSHa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2014

easy access to the metro and comfortable accommodations in the heart of Lisbon.
We spent 3 nights at the hotel. The staff was very professional and accomodating.
Break fast had a huge selection with local and continental spead
Highly recommend it for the location

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
1  Thank travelmaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2014

I can't speak highly enough of this hotel. Great base from which to explore Lisbon, only five minutes walk from the main areas with trams and the metro handy placed if you want to go further afield. Rooms are very clean and comfortable. There is a terrace where you can enjoy the sun in the heart of the city and it is equipped with an honesty bar. There's something for all tastes on the buffet breakfast - sets you up for the day. Plenty of top quality restaurants in walking distance too.

All of that is enough to score high marks. What makes the hotel stand out is the fantastic customer service you experience from the moment you enter. In our particular case, we had extra experience of how good it was because of an error caused by our travel agents. Due to their error, we were potentially without a room for the fourth night. We tried to resolve it through our agents without success. In the end, the hotel resolved it by getting us a room in a sister hotel at no additional cost to us. It wasn't their problem and they didn't need to sort it out but they did and it saved us considerable extra expense and disruption. Brilliant service.

For all the reasons in my opening paragraph, stay at this hotel. For all the reasons in my second paragraph, enjoy your stay with the assurance you are being looked after by professional staff, to whom great customer service is just part of who they are.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank Bilko1504
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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