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“Beds great, staff not so much”

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Tivoli Avenida Liberdade Lisboa
Ranked #73 of 247 Hotels in Lisbon
Certificate of Excellence
Washington DC, District of Columbia
Level Contributor
95 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“Beds great, staff not so much”
Reviewed 28 September 2013

The beds were extremely comfortable, the breakfast was a good buffet, and the location is great. There were so many hiccups in this trip that I wouldn't stay again:

1. They first put me in the same room as my boss. After getting that fixed, my key card didn't work. Not a fun experience at 1030 pm, when all I want to do is sleep.
2. The keys stopped working on the third day.
3. They messed up my check out day. Another half hour fiasco.
4. The sky bar was closed, and they wouldn't honor the free drink voucher at the other bars. Not a big deal, but not very service-oriented for a "5 star" hotel. The drink could only be a small glass of gross port, I found out the next day. I didn't drink it.
5. Too much attention paid to trying to make money off of you. Paying for nespresso pods? Not I any other hotel have I had to

Room Tip: Sign up for the free rewards program. Gets you free internet.
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  • Stayed September 2013, travelled on business
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    • Service
Helpful?
1 Thank clcohen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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West Monroe, Louisiana, United States
Level Contributor
194 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 27 September 2013

Only spent one night here on our trip but it was great. Beds very comfortable, very quiet was able to get good rest and we really enjoyed our gocar tour of Lisbon. We had a very relaxing night wish we could've spent an extra night to recover from our plan ride there! Breakfast was included in our stay the eggs were a little runny for me but over all was very good!

Room Tip: We splurged for the suite on,y and extra 45 euros worth
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  • Stayed September 2013, travelled on business
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Helpful?
1 Thank DeeDee J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tel Aviv, Israel
Level Contributor
440 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed 25 September 2013

The Tivoli is a very well located hotel in Lisbon. It suffers from old rooms and furniture and needs a refurbishment. Despite all those it still has it's own class and offers a very good choice for both tourists and busines man. The staff is extremely friendly and helpfull.

  • Stayed September 2013, travelled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Shanij60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh
Level Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 25 September 2013

It is a reasonable hotel and not that bad. However although it aspires to be a 5* hotel it it falls short in too many aspects to warrant the badge. The double rooms are very small and limited in fittings but clean with daily maid services. There was a very narrow desk mostly taken up with the hotel's little shop. As well as the notorious $5 cereal bar there were yoghurt pot size glass jars of jelly bears at €7. It was the Nespresso coffee plugs at €2.50 each which put the tin lid on it for us. Buy some tea bags and use the machine for hot water (it never gets near boiling point). There was an iPod player but it did not work and neither did the inbuilt radio.
The bathroom was fine and we had an end room with a bathroom window which was good.
Sign up for the hotel group membership as this gets you complimentary wi-fi in the hotel (otherwise€15 per day)
The pool is nicely laid out but get down early afternoon to get a bed as the 30 or so beds tend to fill up quickly.
We ate in the Brasserie restaurant one night taking advantage of the complimentary bottle of wine and the fixed menu. It was an extraordinarily good meal served by staff who were courteous and helpful. This was probably worth a star on its own.
The location is nearly perfect! It sits on a major artery for the city just above the historical old town where lots of restaurant and bars are within walking distance. Use the little cafes sited in the Avenida's pedestrian walkways for coffees, pastries and alcoholic drinks. Happy hour between 7 and 9 pm offers 40cl beers at €2.
We would return for the location and the pool access.

Room Tip: Ask for upgrade. Rooms at end of the wings have bathroom windows (which open!)
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  • Stayed September 2013, travelled as a couple
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Helpful?
1 Thank Calderman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geneva Switzerland
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 24 September 2013

I'm gonna be clear and simple.--> This is by far NOT 5 stars. I would say 3 maximum. And regarding the service, 1 is more appropriate. Note prices of extra are 5 stars...like a fitness cereal bar in the minibar at.....5 EUROS ....! Rooms are small and out dated. (I've seen several and look at property map, amost all the same). Bathroom is so small that your knees touch the sink . My room was above a restaurant, Extremely noisy. Loud music until 2.30am (until the police came to stop the party). Note this is frequent and known by hotel. Don't expect 1 euro reduction on your bill for having not be able to sleep before 3am ! I tried to talk to a manager at check out...
Of course, there was no one available. I'm a very frequent traveller so trust me...this is same as being in a 2 stars hotel in South beach ! that means everything..... (except in this 334 euros for 2 nights, more than miami then !) oh, wifi of course isn't free....15 euros per day.
MY recommendation : go to Fontecruz across the street (marriott property). Great spacious design room, trendy, very helpful staff .free wifi, same price !

Room Tip: can't recommend any room ....
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  • Stayed September 2013, travelled with friends
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Helpful?
4 Thank woashad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rdes, Manager at Tivoli Avenida Liberdade Lisboa, responded to this review, 1 February 2014
Dear Mr Woashad
We sincere apologize for the poor experience we provided you during your stay at Tivoli Lisboa. Rest assure that all your comments deserved our full attention and that we are committed to address and resolve every single issue you mentioned. Let me take this opportunity to inform you that we are in the process of refurbishing the last two floors of the Hotel and that the size of the smallest bathroom was correct. I sincerely hope you will give us a new opportunity to reconquer the confidence that you had deposit on our services and would be pleased to personally take care of your next reservation with us. Please contact me directly.
Warm regards
Rui de Sousa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lisbon
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 September 2013

Good distance to the historic town, comfortable bed.
Service was correct. I liked the room and the bath room, but the only negative was destroyed Bath .
The breakfast was excellent, very tasty. +Availability of internet in the room



  • Stayed September 2013, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
1 Thank Mariusz B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scotland
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 September 2013

stayed 4 nights after 10 days in Algarve, hotel was first class, location, cleanliness, maid service, etc. Couple of slight niggles. Yes you expect to pay a little bit more but hey, 9 Euros for beer when bar 2 mins from front door ( with entertainment ) 2 Euros, food also too expensive when lots of excellent restaurants nearby....overall I would recommend the hotel, just be prepared to either spend a fortune or better still see the sites.

Room Tip: I prefer front facing room
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  • Stayed September 2013, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ScotlandBev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Tivoli Avenida Liberdade Lisboa

Property: Tivoli Avenida Liberdade Lisboa
Address: Avenida da Liberdade 185, Lisbon 1269-050, Portugal
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#26 Business Hotel in Lisbon
#33 Family Hotel in Lisbon
#37 Romantic Hotel in Lisbon
#62 Luxury Hotel in Lisbon
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Tivoli Avenida Liberdade Lisboa 5*
Number of rooms: 286
Official Description (provided by the hotel):
More than 80 years of tradition, personalized service and a privileged location right on Avenida da Liberdade make the Tivoli Avenida Liberdade Lisboa one of the city's most emblematic luxury hotels and the obvious choice for famous figures from all over the world. It is just a short walk from traditional Portuguese neighbourhoods such as the Bairro Alto and Chiado and close to top international stores including Cartier, Gucci, and Luis Vuitton. A weekend spent at this hotel is a great excuse to enjoy a memorable dining experience in the Brasserie Flo Lisboa or the Terraço Restaurant, followed by a drink in the Sky Bar with its unparalleled views of the Lisbon skyline. The luxurious gardens and outdoor swimming pool are a perfect oasis and a relaxing retreat from the hubbub of the city. For meetings, conferences and banquets, the hotel has 18 meeting and banqueting rooms, including an independent conference centre. ... more   less 
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Also Known As:
Tivoli Lisboa Lisbon
Tivoli Lisboa Hotel Lisbon

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