Perfect location, beautiful public areas, outstanding Sky Bar on the roof, and a lovely clean pool. Our rooms were comfortable and quiet at night.
We could have paid for wifi in the rooms, but the computers in the Business Centre are speedy, free, and available with only a short wait at busy times.
The comments that follow are not about anything that spoilt our stay, but areas in which a five star hotel could improve.
One complaint: we wanted to eat in the Terraço Restaurant because it has the most wonderful views across the city, but there was nothing suitable for vegetarians, although we were offered 'salads'. We can't be the only vegetarians who'd like to eat somewhere special. But we found five specialist vegetarian restaurants in walking distance, most with tables in gardens, and ate very well indeed.
And one observation: service was extremely friendly and professional - but utterly inconsistent. For example, the tea sachets were not replaced and we had to ask for extras. We used the glasses from the minibar which were not replaced until we asked for them. The beds were turned down in one of our rooms three nights out of four, and in the other twice - and only on the last night did we have the breakfast menu delivered. The folder of information in the room said that if we rang Housekeeping we could have a Nespresso coffee maker in our room; after three calls and unfulfilled promises, a visit to reception established that this information was not correct, and we couldn't have one - although 'an exception' would be made, and we had one within half an hour.
- Official Description (provided by the hotel):
- Welcome to the Tivoli Avenida Liberdade Lisboa, the Grande Dame of hotels in Lisbon. A true landmark, delivering exceptional hospitality since 1933. Discover Lisbon's best kept secrets with our Experience Teams, shop till you drop in Avenida da Liberdade and Chiado's luxury stores, or simply unwind by the oasis of the hotel's unique swimming pool, amidst the fronds of its semi-tropical garden. Discover the wealth and variety of rooms and views - from Deluxe Rooms to the stunning Presidential Suite, which make each stay an unforgettable experience. Wining and dining are paramount, in the best European tradition - join in the thriving and bustling ambience of the Cervejaria Liberdade or head towards the stately calm and exclusive Terraço rooftop restaurant for more gourmet offerings, to discover the best in contemporary Portuguese cuisine. For unique, seamless meetings and conferences, step across the courtyard to our palatial 19th century Conference and Events Centre. ... more less
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- Also Known As:
- Tivoli Lisboa Lisbon
- Tivoli Lisboa Hotel Lisbon