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“Fantastic hotel, great staff”
Review of Hotel Florida

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Hotel Florida
Ranked #108 of 247 Hotels in Lisbon
Cork, Ireland
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Fantastic hotel, great staff”
Reviewed 8 September 2012

Stayed in this hotel for a week. Lovely, clean rooms, bright with plenty room and storage and it was very stylish. The air conditioning was great.

The staff were very friendly and eager to help in anyway. Breakfast was really good. Big selection. The view from the dining room is amazing. The dining room is really nice, lots of antique pieces and old photos.

The location isn't in the best, but it really isn't that inconvenient. The metro is just outside, it is a pleasant, short walk to most attractions. We really enjoyed our stay and would recommend it.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Siobhan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David_Costa, General Manager at Hotel Florida, responded to this review, 24 September 2012
Dear Guest,

Thank your for your time and for reviewing Hotel Florida.

We're glad that you found our Hotel clean, spacious and stylish.

Our team loved your words and be sure that they will encourage us to be even better.

Thank you so much for this kind gesture.

Regards,

David Costa
GM
Hotel Florida
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (58)
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English first
Camarillo, California
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 26 August 2012

Initially we were really looking forward to staying at this quirky, eclectic cinema themed hotel with a pretty good location.

However, upon arrival the receptionist told us that due to a computer problem, we were not going to be staying there, but that she had made an arrangement for us to stay at another partner hotel. She circled the location on a map, and paid for a taxi to take us to the new hotel (a Holiday Inn).

The new hotel was NOT where she circled on the map, but was in fact a LOT further. We had chosen Hotel Florida for the location because we could walk to many restaurants and attractions. At the new hotel, we had no choice but to pay for a daily metro pass, and commute between our hotel and the city center every day.

We were never given a real explanation, nor a real apology for a mistake that the hotel was responsible for. Taking into account that English is not her first language, the woman was still exceptionally impolite and unapologetic.

Apparently this issue came up with many customers over the course of several days, and the hotel knew this in advance. I would have appreciated a notification, by phone or email, so that I could have arranged other accommodations with better location on my own.

Instead we were stuck, with our suitcases in hand, without much knowledge of the city's geography, being shuttled off to an out-of-the-way hotel that even the receptionist clearly knew nothing about.

Completely unacceptable

  • Stayed August 2012, travelled as a couple
    • Location
    • Service
Helpful?
3 Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David_Costa, General Manager at Hotel Florida, responded to this review, 24 September 2012
Dear Guest,

Thank your for your time and for reviweing Hotel Florida.

We would like to take this opportunity to apologise for the inconvenience our past techical problems may have caused you. Fortunately we solved that and are now fully operational.

We considered every word you said about us and took the necessary measures to avoid its repetition.

We hope to have another chance to welcome you in Lisbon.

Regards,

David Costa
GM
Hotel Florida
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 25 August 2012

The hotel was adorable and updated. Hotel staff were very friendly and helpful. Hotel was in walking distance to everywhere we wanted to go. The rooms were clean and comfortable. Bar was cheap. The gym was tiny and only had 2 machines but was fine if nobody else was there.

  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fjewel95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oslo, Norway
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 16 August 2012

The Hotel Florida has a very good location. Close to the Marquês de Pombal Square wich is at the end ov Avenua Liberdade and close to Edward VII park. you can walk down Liberdade towards the heart of Lisbosa and look at the deisgnershops on your left hand side or cafes and restaurants on you right. or just take the Metro, one minute or so from the hotel.

The Florida has been a hotel since 1941 and is nicely built up was a film theme hotel. Cool reception with a friendly bar and a decent breakfast. We got the best room in the whole hotel. The Orson Wells room, 916. with a huge balcony a nice bathroom and retro decorations. The other two best rooms is 914 and 917 facing the front of the building and with own balconys.

But now the the cons. The sound insulation is very bad. Even in our room wich is at the top floor we could hear doors slamming and people talking in the hallway. I woke up many times due to this and we spoke to the reception about it if the maids could be more quiet. It helped a little bit. But what they need to do is to cover the space betwwen the doors and the floor and also maybe thinking og soundproofing all the walls.

I was tempted to give this a 3 star but ended up in giving it four stars due to good service and a very nice room and a perfect location. They also have a great restaurant " The great American disaster" with superb burgers and do try the milkshakes :-)

Room Tip: 916 is the best then 914 and 917
See more room tips
  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravellerfromtheNort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 12 August 2012

We arrived at the hotel which was very close to the metro (marques de pombal). On arrival we were told that due to problems with their software that they were over booked and an alternative hotel was arranged with transport to the hotel. We were not happy and asked for compensation, at this point a room was suddenly available. The room was bright and modern with a tv but no mini bar even though there was a fridge. We also didnt have tea and coffee facilities at first but then later on realised it should have been included. The bathroom was average but didn't seem to be newly refurbished liked the room but all in working condition and the shower was good.
The staff were initially helpful and friendly but we did encounter one or two miserable and unhelpful members of staff.
The bar area was only large enough for 4 chairs and shouldn't be described as one more like a doctors waiting area and the bar man didn't want to be there since he had to be called from elsewhere.
The American diner which is affiliated with the hotel was hard to locate. We had to ask reception where it was since it was poorly sign posted. It was in a little arcade at the back of the hotel up a flight of stairs. The food was cheap and large portions - generally good value for money!
The hotel offered a buffet breakfast for 11 euro each however we went to a local cafe down the road which was cheaper. It also had a general store which included large bottled water for 1 euro compared to the hotel which charged 3euros.
Generally the location is a selling point for this hotel, its in a banking district so not loads of tourists but the open top tourist bus was on the other side of the roundabout. Also the hotel has
modern quirky 'Hollywood' features, which was original.
I would recommend this hotel for it's location but have stayed in better 4 star hotels!

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ZenaAndjohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maia, Portugal
Level Contributor
97 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 9 August 2012

Nice hotel, next to rotunda do Marquês de Pombal, very well located next to public transportation.
If coming by car, very difficult to park in the surrounding, but with some patience you will manage to get a spot.
Hotel is becoming a bit old and need some update, but still a good choice
all rooms are unique, as the decoration is based on a cinema theme (movie, character,..), which makes the experience unique.
Breakfast is good, but used to be better in the past
Internet is paid.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jolive75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David_Costa, General Manager at Hotel Florida, responded to this review, 24 September 2012
Dear Guest,

Thank your for your time and for reviewing Hotel Florida.

We're happy that your stay went welll and that you enjoyed the Hotel. Your comment will help us improve and "refresh" the hotel as suggested.

We hope to have another chance to welcome you in Lisbon.

Regards,

David Costa
GM
Hotel Florida
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Frederiksberg, Denmark
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 August 2012

I have just stayed at Hotel Florida one time but had it recommended by my parents. Book a room with queen sized bed.
The room and bathroom were large and clean.
In all, I was satisfied. My one complain is that paying 5 euro per day for slow Internet is ridiculous for a 4 star hotel

Didn't try the breakfast.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DanH806262
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Florida

Property: Hotel Florida
Address: Rua Duque De Palmela, 34, Lisbon 1250-098, Portugal
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
#67 Business Hotel in Lisbon
#72 Family Hotel in Lisbon
#82 Romantic Hotel in Lisbon
#85 Luxury Hotel in Lisbon
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Florida 4*
Number of rooms: 72
Official Description (provided by the hotel):
Charm and Intimacy at this Stylish Lisbon Hotel With a convenient location near many attractions, Hotel Florida is a premier Lisbon boutique hotel choice. The hotel offers easy access to all parts of the city as it sits steps away from an underground station. Delightful and welcoming, guests will enjoy a true sense of retro style and design. Explore the historic city and return to delicious dining, comfortable and spacious guestrooms, and great service. Hotel Florida is a top Lisbon hotel. ... more   less 
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Also Known As:
Florida Hotel Lisbon
Best Western Lisbon

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