This is quite possibly the worst hotel I have ever stayed at. We arrived late after booking through a website that we use all the time and have never had trouble with. When we arrived the lady at the front desk claimed she didn't receive our booking (even though we had a print out with the confirmation number etc). She then threw a fit because some mistake was made and they were "fully booked" and made us feel like we had done something wrong! I was so shocked with her rudeness - I have never experienced anything like it in the service industry. I requested a full refund as I was wary of staying in a hotel with such incredibly rude staff and was told this wasn't possible. We were then put in a smoking room which where the air circulation was dreadful - resulting in very dry throats!
The buffet breakfast (free with our accommodation - another thing the woman was angry about) was so bad that we didn't go back after the first morning. The food was dreadful and it was so packed we had trouble finding a table.
All staff at the hotel were very rude and unprofessional - prehaps they do not pay their employees enough because they had no idea how you should treat a hotel guest. They also charged for strange things - for example, we were charged three euros for asking room service to bring us an ice bucket to chill our wine!
I would absolutely never stay at this hotel again nor will I ever stay at a Golden Tulip hotel which obviously has very low standards.
- Official Description (provided by the hotel):
- The Olaias Park Hotel is a 4-star hotel near Lisbon airport (10 minutes), ideally situated for events. 300 rooms, 11 meeting rooms, restaurants and garage parking. Located near the Parque das Nações, 10 minutes from Lisbon airport (5 km), Olaias Park Hotel is situated on one of Lisbon's seven hills with breathtaking views overlooking the city and the Tagus River. A highly functional 4-star hotel ideally suited for your business needs by its proximity to Lisbon airport as well as having a Metro station only metres from the door (Olaias Station - red line)with direct line to Airport and Parque das Nações. The Olaias Park Hotel offers a modern Business Centre with 11 fully equipped and refurbished meeting rooms plus a large Auditorium for 280 people. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, LoveHolidays, Superbreak UK, Travel Republic (UK), Southall Travel, Expedia, Hotels.com, getaroom.com, TripOnline SA, Ebookers, Evoline ltd, HotelQuickly, 5viajes2012 S.L. and Cancelon so you can book your Olaias Park Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Golden Tulip Lisbon
- Lisbon Golden Tulip