I stayed at the Pestana Palace mid October with my wife for 5 nights. It is around a a 15-20 minute drive from Lisbon airport and a couple of miles, by tram / bus / inexpensive taxi, from the centre of Lisbon. The surrounding neighbourhood is quiet.
Check-in was a bit slow and I was surprised when the receptionist berated the customer in-front for booking through an agency rather than direct. However the one we had was very courteous and knowledgeable of the hotel’s history when showing us to our room.
The palace part of the hotel is very elegant with beautiful public rooms and dining / bar area.
Most of the accommodation rooms are in two modern wings attached to the palace. They are clean, comfortable, well sized and air-conditioned. We booked one overlooking the garden but without patio. The bed was great! Only drawback was no coffee maker and iron.
Staff in the hotel were in the main were very friendly, attentive, helpful and spoke excellent English. Breakfast, included on our tariff, was excellent apart from staff a bit unattentive regading the serving of coffee in a morning.
Like all 5* hotels the prices for incidentals are expensive. Cocktail’s on the terrace on a warm sunny evening I’m fine to pay the premium price for but water from your room mini-bar not so much. Anyway we found some shops a few minutes away selling basics like bottled water.
We enjoyed one afternoon at the pool but did not partake in the spa treatments.
Overall I really enjoyed it and we would return. Not sure whether it really is a 5* hotel globally but it certainly has comfort, charm, romance, a sense of history and beauty.
- Official Description (provided by the hotel):
- Pestana Palace Hotel & National Monument, member of the "The Leading Hotels of the World", is a 5 star hotel in a 19th century palace located in the city of Lisbon, and its gardens, with a variety of plants and subtropical trees, are classified as "National Monument". ... more less
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- Also Known As:
- Pestana Palace Lisbon
- Hotel Pestana Palace