Hotel was visited by my parents at the beginning of Mar 2012 for 3 nights. The trip was dedicated to their Wedding Anniversary and in addition to the International Women’s Day and was my father’s present to my mum, thus we’ve been searching a lot in order to choose appropriate accommodation. Being frequent travelers my parents use to the high standards provided by luxury hotels while in this particular case did require smth more – resort retreat in the center of European capital to unwind and relax, so the task was not easy while we managed it. Pestana Palace was on paper really what they need – with its huge green territory indoor and outdoor swimming pools, SPA etc, in very quiet location while still only 5-10 min easy (and cheap 6-10 Euros) taxi drive to the plain Centre of Lisbon. We originally booked wonderful Superior Garden view Room with balcony. At the same time I decided to make small surprise for my parents and few days prior to the arrival (without letting them know), e-mailed the hotel explaining the situation and the special occasion of the trip and asked hotel team for the possibility of free upgrade to one of hotels Garden Suites. Despite tight timelines hotel representative answered really fast indeed and informed me that hotel would be more than happy to offer this free upgrade and special treatment on arrival for my parents, in addition they promised to provide small gift to my mother exactly on the date of Women’s Day (8 March). This was really very kind of them, and I can’t say enough good words to the hotel team for their invaluable help.
Upon arrival my parents were pleasantly greeted and then were shown their room, so you can imagine their surprise when after opening the door they realized that instead of Superior room they were given huge and luxurious Garden Suite. The apartment was really special with huge bedroom and living room, separated by sliding doors. The bathroom features bathtub, L’Occitane bath amenities fluffy bathrobes, slippers and everything you would expect from luxury 5 star hotel. Separate word for balcony or I would say huge terrace with table, chairs, sunbeds and view onto green grounds. Moments after arrival to the room parents were greeted with the bottle of sparkling wine and chocolates – very pleasant touch! The breakfast was very good, with wide choice of high quality products served in the charming historical setting. The hotel itself is perfectly clean and the service is second to none. The grounds worth separate mentioning – hotel is situated in the real Palace full of old original paintings and pieces of art. In public places you seem to be more like in museum rather than in hotel, with the only difference – you can stop in any of the fabulously furbished lounges, sit down and relax while taking morning coffee or evening tea – really great experience! So no wonder that some famous people (e.g. Madonna or King of Sweden) did choose this property for their stay in Lisbon. Hotel grounds are unbelievably green, with fabulous outdoor swimming pool (unheated so was impossible to swim in March), very nice indoor pool (heated), which my parents widely used and many sculptures hidden in the trees. Hotel staff did their best to make stay memorable and they really succeeded in this, as my parents said that they were treated like royalty and it was one of the best hotel stays ever for them. On Women’s Day as promised my mother was provided with greeting card and small gift from hotel (music CD) – one more example of really top service and attention to smallest details. All in all it was fantastic stay in gorgeous hotel and my parents would recommend this Palace-hotel to all those who want to spend unforgettable days of pure relaxation in really Royal setting.
- Official Description (provided by the hotel):
- Pestana Palace Hotel & National Monument, member of the "The Leading Hotels of the World", is a 5 star hotel in a 19th century palace located in the city of Lisbon, and its gardens, with a variety of plants and subtropical trees, are classified as "National Monument". ... more less
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- Also Known As:
- Pestana Palace Lisbon
- Hotel Pestana Palace