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“Amazing experience”

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Pestana Palace Lisboa
Ranked #37 of 255 Hotels in Lisbon
Certificate of Excellence
Reviewed 30 April 2012

This hotel is amazing, starting from the building and finishing with the gentile service from all, without any exception.

Room Tip: All good no exceptions
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  • Stayed: April 2012, travelled as a couple
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2  Thank Paulo L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, Manager at Pestana Palace Lisboa, responded to this reviewResponded 1 May 2012

Dear Guest,
We appreciate your comments regarding your stay at Pestana Palace. It is always a pleasure to receive positive feedback.
I will share your comments with our team, who I am certain will be encouraged by your remarks.
We would like to take this opportunity to invite you to join our loyalty program Pestana Priority Guest which is available at our website
Thank you again for sharing your experience, and we look forward to serving you in the future.

João Martins
Unit Manager

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771 - 777 of 1,980 reviews

Reviewed 23 April 2012

I stayed in Lisbon for a conference and loved this hotel. The breakfast is served in the restored mansion and is excellent the gardens are beautiful.Staff very friendly the only buts are the distance to the centre and I was disappointed to stay in the " holiday inn" part of the hotel when I booked the stay I thought the rooms where in the mansion ( they are only 5 or 6 suites there) my fault. The other wings are standard rooms.

  • Stayed: November 2011, travelled on business
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3  Thank VMC1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, Manager at Pestana Palace Lisboa, responded to this reviewResponded 24 April 2012

Dear "Veronica C",
Thank you for visiting the Pestana Palace Hotel.
I took note of your feedback about the distance from city center, yes it takes 10 minutes by taxi because of that we have a complimentary shuttle bus from the Hotel to the most important points of the city.
We would like to take this opportunity to invite you to join our loyalty program Pestana Priority Guest which is available at our website
Best regards,

João Martins
Unit Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2012

Came away for a girlie weekend to celebrate a friends birthday, pestana palace is a beautiful building with fantastic rooms with many original features, the gardens are lovely and well kept and given your so close to the city you could lose yourself in this tranquil setting. The only let down is that away from the main building the hotel rooms have been added and the building/walkways are not in keeping with the palace which spoils it a little bit, that said the rooms are fine. The service was fantastic throughout and everyone was very attentive, breakfast was very good with a great selection and you could easily sit there for an hour enjoying the surroundings. Getting into the centre cost about 7-9 euro and taxi's were plentiful, everyone tells you to beware of pickpockets on public transport, the city did not dissapoint with plenty to see and do, the trams add to the atmosphere of the city, get a guide book and off you go, Lisbon was well worth the visit.

  • Stayed: April 2012
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1  Thank Elena2205_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, Manager at Pestana Palace Lisboa, responded to this reviewResponded 24 April 2012

Dear "Elena 2205_9"
We appreciate your comments regarding your stay at Pestana Palace. It is always a pleasure to receive positive feedback.
We would like to take this opportunity to invite you to join our loyalty program Pestana Priority Guest which is available at our website.
Looking forward to serving you in the future,

João Martins
Unit Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2012

We stayed on our last night in Lisbon in this beautiful hotel. First, the property is just gorgeous. Spectacular grounds and rooms to gaze at in amazement that people lived liked this at one time. A very welcoming staff and lovely room overlooking the gardens. This is not centrally located so we stayed in and had dinner there after traveling all week around Portugal. They had a wonderful duo singing in the bar area which we had some dinner. The food was good but of course pricier than most restaurants you would find in the area. The sad part was seeing such a lovely hotel not have the amount of guests it deserves due to the economy of this lovely country. The cost of the room we found very reasonable for such a beautiful hotel.

Room Tip: I would suggest a garden view unless you can afford one of the suites in the main building that look...
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  • Stayed: April 2012, travelled as a couple
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2  Thank natalie6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paulo R, Guest Ambassador at Pestana Palace Lisboa, responded to this reviewResponded 12 March 2013

Dear natalie6,

Thank you very much for your participation on TripAdvisor.
Your positive feedback is very important and give us encouragement to work every day with a big passion to provide Memorable Moments to our Guests.
All Team appreciated your candid word about the Hotel.
We really hope to have the pleasure of seeing you again in Pestana Palace Hotel & National Monument.

Sincerely,

Paulo
Guest Ambassador

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Reviewed 6 April 2012

This is a lovely place a little distance from the centre but easily accessible by taxi for about 10 euro. There is also a bus service that goes from around the corner into the centre (doesn't run Sat after lunch and Sunday). Lovely garden and pool that would be gorgeous after a day in the city during hot weather but I suspect the place may be very highly priced at that time of year. We stayed in November and it was only about 50 euro more per night than a very ordinary hotel in the centre. The reception area, lounges, dining room and bar are in the old palace and are old world gorgeous; the bedrooms are in a modern wing. Large rooms, well appointed as one would expect in a hotel of this standard. Very comfortable. My only quibble was the poor quality curtains in both public reception rooms and in the bedrooms. They only just about covered the window and just about met in the middle. There were cheap looking nylon voiles in the public rooms. It was as though the budget had run out and someone had forgotten about curtains! But that is the only quibble. Lovely spot for a romantic break, probably not the place for a bunch of friends on a weekend away.

  • Stayed: November 2011, travelled as a couple
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2  Thank Tripadee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, Manager at Pestana Palace Lisboa, responded to this reviewResponded 7 April 2012

Dear "Tripadee",
Thank you for taking the time to tell us about your stay at the Pestana Palace.
During the summer usually we have very good prices because it's our low season, about our facilities we have outdoor and indoor swimming pool, and around 15000m2 of gardens.
We appreciate the time you took to share your feedback and i will be at your disposal to organise your next tryp to Lisbon.

João Martins
Unit Manager

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Reviewed 2 April 2012

Stayed for the weekend in Pestana Palace Hotel and have enjoyed a beautiful hotel, very friendly staff, excellent service in every aspect and fantastic gourmet lunch in the Restaurant. Value for money.

  • Stayed: April 2012, travelled as a couple
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1  Thank Jean-Paul v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, Manager at Pestana Palace Lisboa, responded to this reviewResponded 4 April 2012

Dear "Jean Paul V",
We were all very happy to learn that the hotels services and facilities met your expectations.
I will share your comments with our team, who I am certain will be encouraged by your remarks.
Thank you again for sharing your experience, and we look forward to serving you in the future.

Best regards,

João Martins
Unit Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2012

This hotel is an oasis and a botanic paradise in Lisbon. The service is excellent, the park and the pool are fantastic.

Of course the hotel and the "new" built wings with most of the rooms may have suffered some minor damages here and there during the years, but, hey, we are in Portugal and not in London or Zurich. Portugal isn't the richest country in the EU, so for Portuguese standards this is the best and most charming hotel in Lisbon.

We have seen many 5 star hotels around the world (Miami, Paris, Rome, New York, ...) and we were very happy to stay there. We can recommend it a 100 %.

  • Stayed: March 2012, travelled as a couple
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1  Thank Berlin2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martins J, Manager at Pestana Palace Lisboa, responded to this reviewResponded 2 April 2012

Dear "Berlin2012",

Thank you for visiting the Pestana Palace Hotel.
Your participation has been extremely important and gratifying to us.

Best regards,

João Martins
Unit Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pestana Palace Lisboa

Address: Rua Jau 54, Lisbon 1300-314, Portugal
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Lisbon
#9 Spa Hotel in Lisbon
#13 Family Hotel in Lisbon
#16 Romantic Hotel in Lisbon
#32 Luxury Hotel in Lisbon
Price Range: £120 - £299 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pestana Palace Lisboa 5*
Number of rooms: 194
Official Description (provided by the hotel):
Pestana Palace Hotel & National Monument, member of the "The Leading Hotels of the World", is a 5 star hotel in a 19th century palace located in the city of Lisbon, and its gardens, with a variety of plants and subtropical trees, are classified as "National Monument". ... more   less 
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Also Known As:
Pestana Palace Lisbon
Hotel Pestana Palace

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