This is without a doubt the most beautiful hotel I have ever stayed in and the service is top notch. The staff cannot do enough for you. The restaurant manager asked if we would mind completing a customer feedback form which included 46 questions which gives you an idea about the details they train their staff to provide. On our last night we told the concierge which restaurant we were going to so that he could direct the taxi driver and when we arrived the taxi driver told us the hotel had called ahead to get us a table so we could avoid the queue of 20 people that were waiting. The restaurant manager also seemed to be more attentive to us so I suspect the hotel has some sort of arrangement with them. The pool area is lovely. We upgraded to a balcony room which was worth it. The breakfast is amazing and they make the greatest mojitos. Everything was perfect.
- Official Description (provided by the hotel):
- Pestana Palace Hotel & National Monument, member of the "The Leading Hotels of the World", is a 5 star hotel in a 19th century palace located in the city of Lisbon, and its gardens, with a variety of plants and subtropical trees, are classified as "National Monument". ... more less
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- Also Known As:
- Pestana Palace Lisbon
- Hotel Pestana Palace