Arrived at the Pestana Palace, a good drive outside of the city which was set in beautiful grounds and we expected upon arrival that our room would be as luxurious as the 'palace' itself.
How mistaken we were, the room was tiny and in a separate wing to the 'palace' which meant we had to walk forever. We were really disappointed after having spent the week previous in a real 5* hotel in Cascais - Villa Real Italia, how we wished we had stayed on there instead in luxury.
The bathroom had a worn white shower curtain and was very dated. I have never been to a 5* property that has 'plastic shower curtains' and the hairdryer was broken.
Their website is misleading as well. The rooms look beautiful on their site but it fails to mention they are the few suites available in the main building.
All in all a disappointing stay and the only thing going for it is the beatuiful setting.
- Official Description (provided by the hotel):
- Pestana Palace Hotel & National Monument, member of the "The Leading Hotels of the World", is a 5 star hotel in a 19th century palace located in the city of Lisbon, and its gardens, with a variety of plants and subtropical trees, are classified as "National Monument". ... more less
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- Also Known As:
- Pestana Palace Lisbon
- Hotel Pestana Palace