I had chosen the Pestana Palace Hotel as the Grand Finale to our 3-month retirement celebration in Europe. We were not disappointed. The building itself seems to have been transported out of a fairytale with the ceiling frescos, stained glass windows, beautiful staircases and ornamentation of plaster and wood carving that appear borrowed from a wedding cake. Most of the guest rooms are in the relatively recent wings added to the Palace. The guest wings may lack the Rocaille detail of the main Palace but it maintains the same feel of elegance.
Our room was of a generous size with both a sofa and an upholstered chair and we were able to tuck our three months’ worth of luggage into corners of the room so we didn’t have to stare at it during our stay. Of particular importance to me in any hotel is the computer work area which was well thought out with a large desk, excellent lighting and a separate electrical connection at desk top height. The Wi-Fi signal was also very strong in the room. Our room had a view over the beautiful garden and was so quiet that we heard neither guests nor staff in either the hallway or garden.
But with any hotel, the secret to its success is the staff. The staff was welcoming, professional and helpful. All the staff are knowledgeable about their city, transportation, travel time to the airport and the history and architecture of the hotel. The one thing that really impressed me was that the staff remembered our names. With the number of people that pass through the hotel in a month, this is an amazing accomplishment. In the bar, they remembered the wine we had been drinking the first night. The staff made us feel we were dear and valued guests. We will definitely be back.
- Official Description (provided by the hotel):
- Pestana Palace Hotel & National Monument, member of the "The Leading Hotels of the World", is a 5 star hotel in a 19th century palace located in the city of Lisbon, and its gardens, with a variety of plants and subtropical trees, are classified as "National Monument". ... more less
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- Also Known As:
- Pestana Palace Lisbon
- Hotel Pestana Palace