Whilst I regularly use trip advisor this is the first time I have posted a review. I do so due to my disappointment of staying at what was supposed to be a 'five star' and 'leading hotels of the world' hotel. I booked during the week through Kiwi collection yet the hotel didn't think to mention to Kiwi that the pool was out of service (I expect this to be the case for some time looking at it).... The whole reason we chose the hotel was for the pool (kiwi only have three Lisbon hotels with outdoor pools and tivoli was fully booked whilst the other was extortionate). We had to take 60 euro return taxis to the beach each day because of this. As a whole the hotel is very dated and certainly not five star. The shower head (the shower is in the bath) broke off mid-shower leaving a pipe to use as a shower. The bed is rock hard... Potentially the worst part thinking about it. The breakfast was bad... For example stale hash browns and no beans on one of the days. The location is also not great but I'll forgive them on that point. I would honestly avoid this hotel and to say I've made the effort to do a first time post should emphasise that point to all of you!!
- Official Description (provided by the hotel):
- Pestana Palace Hotel & National Monument, member of the "The Leading Hotels of the World", is a 5 star hotel in a 19th century palace located in the city of Lisbon, and its gardens, with a variety of plants and subtropical trees, are classified as "National Monument". ... more less
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- Also Known As:
- Pestana Palace Lisbon
- Hotel Pestana Palace