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Reviewed 24 May 2016

Properties are very beautiful but service level wasn't where it needed to be. Very little flexibility, food wasn't nice, took ages to get food. EUR 24/H for nanny services and they send someone from front desk who smelled like they'd been drinking.

Date of stay: May 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Simon Jacob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ferreira T, * at Pestana Palace Lisboa, responded to this reviewResponded 9 June 2016

Dear Adelaide D,

thank you for taking time to share your experience at Pestana Palace Lisboa.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2016

Lovely relaxing special place in a quieter part of busy Lisbon with excellent views and facilities.
Beautiful building nad gardens and the service of the staff is exceptional - they make you feel very welcome. Very close to the lovely Belem district and down to the river. Cannot wait to come back!

Date of stay: May 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ID-DS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ferreira T, * at Pestana Palace Lisboa, responded to this reviewResponded 9 June 2016

Dear ID-DS,

Thank you for your kind review about your stay at Pestana Palace Lisboa.
It is always pleasure to read that our service provided you a wonderful experience during your visit to Lisbon.

We do hope to welcome you again in the near future.

Best regards,

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Reviewed 22 May 2016

Ok so this is a historic place and very classy but...
The rooms are tiny. Bathrooms ancient! Hallways are long. Elevators slow. Food was mediocre. We are on a group tour so I'm sure the tour company wanted to impress us with the fancy historic hotel. We are spoiled Americans who had just been to the Pestana in Funcal, Madeira so we had high hopes... Ugg. We had to take a taxi anywhere we wanted to go. Food and drinks at the hotel were quadruple of what we could get a block or so away. I normally try to write positive reviews but this one was far too expensive for what we wanted. I will write a similar review to the tour company.

Room tip: Ask for a room close to an elevator!
Date of stay: May 2016
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank LauraJ48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ferreira T, * at Pestana Palace Lisboa, responded to this reviewResponded 3 June 2016

Dear LauraJ48,

Thank you for taking the time to tell us about your stay at Pestana Palace Lisboa
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

Sincerely,

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Reviewed 22 May 2016

The old palace is the main feature in this majestic location! A magic vision in a light pistachio green surrounded by its beautiful gardens and pool. In the mornings and around check out times you have the feeling the place is a real mess...chaotic check in and valet service messed up by cheap groups and conventions spoiling the beauty of the place. But hey...bills need to be paid! The hotel itself, very peaceful, surrounds the palace in a modern construction that not always live up to the beauty of its palace. Some areas need a bit of TLC, The pool and gardens are extremely beautiful, but the actual pool area would benefit with a bit more of care and some more elegant loungers to maintain the 5 stars profile. And someone doing a proper pool service. The Hotel offers a decent spa and gym with key facilities for its guests. The breakfast is correct but extremely disturbed by the groups and conventions. I understand that not much can be done about it. Some of the restaurant areas need some work but I can imagine the cost and the richness of skills to repairs some of the wall paintings, etc. The hotel is definitely not at walking distance of Lisbon and the Alcantara area is not the prettiest to wander around. If you want to reach Lisbon, it's a taxi at evenings and maybe the tram(during the day) if you are brave enough to walk down to the main street to Lisbon. The staff in my opinion is one of the highlights of the hotel. One of the most charming i have come across. Always a step ahead with a warm smile and efficiency. If you want a peaceful stay and quiet eves in. That's the place to be...if you want the hotel as your hub to be out and about in Lisbon, maybe not the best!

Date of stay: May 2016
  • Trip type: Travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank LodonBrazilFrance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ferreira T, * at Pestana Palace Lisboa, responded to this reviewResponded 3 June 2016

Dear LodonBrazilFrance,

Thank you for your kind review of the Pestana Palace Lisboa. Your feedback is very important for us.

We do hope to welcome you again in the near future.

Yours faithfully,

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Reviewed 21 May 2016

this hotel is gorgeous. We loved the style and décor. The spa and pools were just lovely! The only complaint we had was the very uncomfortable beds. They were rock hard! Thank god I had a massage schedule the next day...I needed it!

Date of stay: May 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 252kellees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ferreira T, * at Pestana Palace Lisboa, responded to this reviewResponded 3 June 2016

Dear 252kellees,

thank you for your feedback, is very important for us.

We do hope to welcome you again in the near future.


Best regards,

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