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“Historically Pleasant”

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Pestana Palace Lisboa Hotel & National Monument
Ranked #32 of 248 Hotels in Lisbon
Washington DC, District of Columbia
Level Contributor
60 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Historically Pleasant”
Reviewed 3 January 2010

This was the first stop on a 12-day tour of Portugal. It was my partner's first trip to Portugal, and this Hotel served as a was a good introduction. Located in a quiet residential area with easy access to museums/cultural area. Great staff; great service and food.

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank maianga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (156)
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Leiria, Portugal
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 28 December 2009

We enjoyed every minute at this lovelly hotel. The rooms were very cosy and with lots of charm. The service at the bar was very efficient. The gym and inside pool are a very pleasant area to relax and/or exercise. Delicious breakfast. And all the area outside is beautiful.

Stayed February 2008, travelled with friends
Helpful?
2 Thank LenaC3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oegstgeest
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 December 2009

We really enjoyed staying in this remarkable hotel. It was fascinating to discover all the different well- kept furnished rooms and other venues.

The hotel staff turned out to be very friendly and hospitable. the place to be in Lisbon.

  • Stayed December 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
Helpful?
2 Thank EuropeanSecurity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 13 November 2009

We stayed in the nicest rooms the hotel offered and I was disappointed. The Palace section of the hotel is indeed quite beautiful, but the rooms leave a lot to be desired. Getting to the rooms requires a substantial walk, although when we reached them we did have a nice garden view. The beds were perhaps the most uncomfortable we have ever experienced. It felt as though we were sleeping on plywood. The carpets were quite worn and in need of cleaning. The staff were moderately knowledgeable and helpful.

  • Stayed October 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GrandAdventurer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaceGM, General Manager at Pestana Palace Lisboa Hotel & National Monument, responded to this review, 15 January 2010
Lisbon, 15th January 2010

Dear Sir,

Thank you for your visit and for sharing your experience at the Pestana Palace Hotel.

Following to your valuable comments, we would like to inform you that the nicest rooms in the hotel are the suites found in the main Palace building, which are different to the room you were accommodated in. However, we were sorry to learn about your disappointment regarding the room and its bed. We have some room type variances that appeal to different guest preferences, and our beds are known to be very comfortable, as they are equipped with a cushioned bed base, a Mattress and Mattress overlay, which are quite successful amongst our guests. Please be assured that your opinion concerning the room was noted and much appreciated.

In the meantime, we would like to share with you that we enjoyed having you as our Guest and to being of service, and we do hope that the situations you so kindly brought to our attention will not stop you from considering our hotel when you next travel to Lisbon. On this occasion please do not hesitate to contact me, as I will be delighted to personally take care of your reservation.

Looking forward to your return, we take this opportunity to wish you the very best for 2010!


Kindest regards,

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
Level Contributor
44 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 13 November 2009

Away from the loud & bustling downtown, a charming palace with beautiful gardens & views of the Tagus river...
Stayed in one of the 2 best, well appointed suites in main building.
Good service, professional & helfull frontdesk, nice fitness/spa & pool area;
Just have them get rid of the very few buses & conference crowds and you have one of the best havens in Lisbon.

  • Stayed May 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank LeDiscerningTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 October 2009

We stayed two nights in Pestana Palace, the setting was absolutely beautiful. Reception rooms were furnished and decorated to a very high standard. Service and welcome was very good. Really good "workout room" and pool was clean and well serviced. Concierge organized a couple of trips for us, which were really good. One thing though we asked them to recommend a Restaurant, they did, but it was really disappointing, thats not their fault, but I think they should check out the places they send their guests to. The room however, was a little small and quite dark with only a small window. However, I would go back, I enjoyed the atmosphere of this Hotel.

  • Stayed June 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Estelle7229
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaceGM, General Manager at Pestana Palace Lisboa Hotel & National Monument, responded to this review, 14 January 2010
Lisbon, 14th January 2010

Dear Madam,

We would like to thank you for your visit and for the very nice comments you shared, regarding your experience at the Pestana Palace Hotel.

We were all very happy to learn, that you enjoyed the hotel's facilities and services, especially the atmosphere. Regarding the restaurant recommendation, we are most grateful to have received your valuable feedback, and would like to assure you that our Concierge will be checking-up on this situation. Also thank you for letting us know about your opinion concerning the room you stayed in. As they are not all the same I am sure we have some that are more to your liking and therefore be able accommodate you according to your choice.

In the meantime, we would like you to know that it was an enormous pleasure to have had you as our Guest and to have been able to be of service.

Looking forward to welcoming you back soon, so that we can offer you “Memorable Moments”, I am delighted to remain at your disposal.

Kindest regards,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 9 October 2009

Booked this hotel for 2 nights prior to going on down to Estoril. Fabulous old place with wonderful public rooms but all accommodation is in a new(ish) separate building and this was pretty disappointing. Mean windows - dark curtains - odd combination of mismatched colour schemes - basic one basin bathroom - almost no toiletries (only the very basic bits) - rubbish thin skimpy towels, thin walls, etc etc but the very worst bit were the blasted beds. Like sleeping on the floor!!!! I have such a hatred of bad beds in 5 star hotels and wish reviewers would make more comments on these aspects as, lets face it, they are of mega importance to your wellbeing and enjoyment of stay. If you've struggled to sleep all night you aren't exactly going to enjoy your day long sightseeing.
Best bits were breakfast in the fabulous old rooms with their truly beautiful detail and furnishings, same for a special dinner (which was excellent), but no would not revisit because of the beds. I don't want to be charged a fortune to stay awake all night - who does? Also, the swimming pool area is total rubbish and so 'naff' you cannot believe having trotted down there that it belongs to a 5 star - more like something from a 2 star in Benidorm (not that I've been there!).

  • Stayed September 2009, travelled as a couple
    • Location
    • Rooms
    • Cleanliness
Helpful?
4 Thank YvonneUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pestana Palace Lisboa Hotel & National Monument

Property: Pestana Palace Lisboa Hotel & National Monument
Address: Rua Jau 54, Lisbon 1300-314, Portugal
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Lisbon
#8 Spa Hotel in Lisbon
#16 Romantic Hotel in Lisbon
#19 Family Hotel in Lisbon
#27 Luxury Hotel in Lisbon
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Pestana Palace Lisboa Hotel & National Monument 5*
Number of rooms: 194
Official Description (provided by the hotel):
Pestana Palace Hotel & National Monument, member of the "The Leading Hotels of the World", is a 5 star hotel in a 19th century palace located in the city of Lisbon, and its gardens, with a variety of plants and subtropical trees, are classified as "National Monument". ... more   less 
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Also Known As:
Pestana Palace Lisbon
Hotel Pestana Palace

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