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“What a memorable stay!”

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Pestana Palace Lisboa Hotel & National Monument
Ranked #33 of 247 Hotels in Lisbon
Paris
Level Contributor
136 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
“What a memorable stay!”
5 of 5 bubbles Reviewed 28 January 2011

Unique and exclusive, this hotel is a hidden gem. Beautiful building, very attentive and friendly staff. Great service, outstanding atmosphere.

The staff go beyond your desires and take so good care of you.

From our arrival to departure, from breakfast, to spa, from the kindness of Luisa and her colleagues at the reception to the helpful attitude of the valet parking, it was like a no fault "ballet performance" given by an expert group of soloists!

Pestana is among the 1000 things to do before you die!

I cannot wait to return which I will do so in March again!

  • Stayed January 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank MicheleParis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,688 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (154)
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Hannover, Germany
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 15 January 2011

great hotel in a historic building, surrounded by a quiet and peaceful parc. very attentive and friendly staff. all amenities one can wish. i really enjoyed the 2 day stay !

  • Stayed January 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank me-myself-i-haj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 11 January 2011

central location, pool, service, food, ambiance, staff, rooms and splendor. been here twice and can't wait to go back.

  • Stayed September 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank fridgemagnets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 31 December 2010

It's all about the service at Pestana. In a word it is fantastic. The staff go out of their way to ensure that your every whim is taken care of, something that has been long forgotten about by the major chain brands.
The hotel restaurant serves top quality, imaginative food in a beautiful dining room, and the breakfast room decor is simply to die for... It's worth the stay just to experience breakfast!

  • Stayed December 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank vbarberini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wilmington, North Carolina
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 1 December 2010

We spent 5 nights at the palace. The main building was truly a palace although originally built by a wealthy businessman. The design, artwork, ambiance and furnishing were extraordinary. We were welcomed by a young valet early the morning of our arrival. We were accommodated with a room at 7 a.m. Breakfast is buffet style but with a multitude of breads, cereals, cheeses, meats, fruit and hot dishes served in an exquisite dining room. The staff arranged private tours of Lisbon and the countryside. Dinner was more formal but equally top notch. The staff tends to be younger, but experienced personnel from different areas of Europe; all of whom spoke very good English. The gardens, pool and spa were excellent as well. The only negative were the mattresses; very hard by USA standards. We had to have several soft tops put over the mattresses so we could sleep. My hips hurt for days afterwards. On leaving, the valet that wecomed us on arrival gave us a nice note on things to do in Madeira (his home) which was our next destination before returning to the USA. We would definitely return.

  • Stayed November 2010, travelled as a couple
    • Value
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Helpful?
3 Thank NCTIGER61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 25 November 2010

The hotel is a very short distance from the airport, closer by train or cruise ship and located in a charming neighborhood. This hotel was the best value for 5 star luxury. Your expectations will be exceeded. The property is historical, impeccable and offers every service. The staff is so helpful and the restaurant is worth every euro! This is the perfect hotel to start or end a trip and what a value - better than Four Seasons and the Ritz and so much more affordable, unique and exclusive. I can see why celebrities, dignitaries, business people along with people on holiday choose this amazing hotel!

  • Stayed November 2010
    • Value
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    • Cleanliness
    • Service
Helpful?
3 Thank Robb31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heidelberg
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 15 November 2010

We were welcomed like frequent quests. A brief tour was provided to the key amenities. Breakfast is a special pleasure with local specialities. Bring time for the pool and spa!

  • Stayed November 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank BernieD125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pestana Palace Lisboa Hotel & National Monument

Property: Pestana Palace Lisboa Hotel & National Monument
Address: Rua Jau 54, Lisbon 1300-314, Portugal
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Lisbon
#8 Spa Hotel in Lisbon
#16 Romantic Hotel in Lisbon
#19 Family Hotel in Lisbon
#28 Luxury Hotel in Lisbon
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Pestana Palace Lisboa Hotel & National Monument 5*
Number of rooms: 194
Official Description (provided by the hotel):
Pestana Palace Hotel & National Monument, member of the "The Leading Hotels of the World", is a 5 star hotel in a 19th century palace located in the city of Lisbon, and its gardens, with a variety of plants and subtropical trees, are classified as "National Monument". ... more   less 
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Also Known As:
Pestana Palace Lisbon
Hotel Pestana Palace

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