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“Amazing detailed service -always again”

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Four Seasons Hotel Ritz Lisbon
Ranked #19 of 247 Hotels in Lisbon
Certificate of Excellence
Maastricht, The Netherlands
Level Contributor
48 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Amazing detailed service -always again”
Reviewed 13 January 2012

Having many top Tier cards for different hotels, it was our first stay from the 4th to 8th January at this wonderful property. From the start to end, perfect service. Truly one of the 2 best Hotels I have ever been in. Everyone remembers your name, service is proactive. Although we were already generously upgraded to a Junior Suite, we were not so happy with the corner room as there was no view and no second room for the baby. A short thought from Manuel who spoke to his boss and we were upgraded the next day to a One bed room suite. 115 sqm. Every day, there was a food surprise for the baby. The breakfast- what a dream of service and choice. Nobody said a word if you arrived at 10:15 hours, where most Hotels would remind you that they now close the buffet.
When we left the hotel(free parking) for a day trip, water was automatically brought. When we forgot to get the right diapers, they provided diapers and little bath toys for the baby.
The turndown service was also so pleasant-Deolina? played with our little baby and both enjoyed it so much. It was authentic and just great.

We had room service every day as our little princess had to sleep early and even here, the chairs were moved to the table. The Hotel has a great and pleasant pool and the running track at the top(yes, top) notes a view that you can only dream about. Everyone is so friendly, professional and the historical mixture of the 50's and the past mixed with the modern today is simply brilliant. I have seen thousands of 5 star Hotels, but this easily deserves a 6 star rating. Thank you to the Team, everyone of you made our stay very memorable. We will come again!

Room Tip: Choose the Deluxe room with a view or a 1 bed room suite . Choose a high floor for the view.
See more room tips
  • Stayed January 2012, travelled with family
    • Value
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Helpful?
6 Thank lufthansa1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRFSRitzLisbon, Public Relations Manager at Four Seasons Hotel Ritz Lisbon, responded to this review, 24 January 2012
Ola,

We have read you review a few times and have shared it our Staff. Everyone was so pleased to read your words! This is the kind of experience we aim to achieve and leaves us very happy to know that we created good memories for you and your family.
Deolinda was thrilled that you remembered her! She was just having fun and mentioned that your baby was irresistible!

To read that you have seen thousands of 5 star Hotels, but that ours easily deserves a 6 star rating is very gratifying.

We hope to welcome you again in the near future.

Obrigada
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (246)
Date | Rating
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  • English first
  • French first
  • German first
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English first
Chico, California
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 12 January 2012

The staff at this hotel was excellent. We were able to arrange pickup at the pier and an english speaking driver and Mercedes van for the day through the hotel concierge, all before arrival via emails. We liked our driver so much, we had him take us to the airport at departure too. There were four of us and six large pieces of luggage and some carry ons. Plenty of room. The rooms were very nice. Large, clean and quiet, and a lovely view of the city of Lisbon. We did not think to bring adapters for the electricity. They had hairdryers but still needed them for curling irons. They eventually found two for the two rooms we stayed in. The breakfast was nice and service was good. Not real happy with the lounge service or prices....have a drink else where in town.

We were so happy with our experience here that we plan to return and spend more time in Portugal.

  • Stayed November 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
3 Thank VCKSNTS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRFSRitzLisbon, Public Relations Manager at Four Seasons Hotel Ritz Lisbon, responded to this review, 17 January 2012
Ola from Lisbon.

We have just read your review and are grateful for your comments.

We have shared you mention that The staff at this hotel was excellent, as well as have forwarded the lounge service and prices remarks to our management.

On another note we were pleased to see that rooms were very nice. Large, clean and quiet, and a lovely view of the city of Lisbon.

We hope to welcome you again upon your return to spend more time in Portugal.

Obrigada
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Sao Paulo, SP
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 January 2012

I would definitely recommend the Four Seasons Hotel in Lisbone. The hotel is very well located and the staff is always efficient and courteous.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank RodrigoScaff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRFSRitzLisbon, Public Relations Manager at Four Seasons Hotel Ritz Lisbon, responded to this review, 17 January 2012
Ola Mr Rodrigo Scaff!
Thank you or Obrigada for your comments and for you recent stay with us.
I appreciate your comments and have passed aloga yor remark: that staff is always efficient and courteous.
We hope to see you soon.
Ate la
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Santa Maria, California
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 9 January 2012

Stayed at this hotel with Tauck Tours. The hotel was great.

  • Stayed October 2011, travelled solo
    • Value
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Helpful?
2 Thank Krisanc19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
64 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 9 January 2012

My best hotel experience ever. Everything was top notch. In addition to excellent service, this hotel has an excellent gym and spa area. The food was outstanding. My experience here was so fantastic that I am rendered speechless. Bravo Four Seasons!!!

Room Tip: Get a room on the sixth floor and up!!!
See more room tips
  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kscorreia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRFSRitzLisbon, Public Relations Manager at Four Seasons Hotel Ritz Lisbon, responded to this review, 16 January 2012
Dear KSCorreia,

What great words! I genuinely thrilled to read your comments. We do try hard to offer all our guest memorable experiences and it's wonderful when we achieve this! We have shared your comments with our staff, and quoted your " My experience here was so fantastic that I am rendered speechless. Bravo Four Seasons!!! "

Obrigada!
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San Francisco, California
Level Contributor
29 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 8 January 2012

A superb guest experience started with the airport pick up by the hotel. Check in at the Ritz is done in the room and when we arrived at the hotel front door, we were met by the night manager and escorted to our room. Our room was a junior suite with a wonderful view of Lisbon. The suites had a very large bath and off the room were two large walk in closets. One could stay for a month were and be quite at home. The room was nice but not quite "fresh and new" as other Four Seasons Hotel's rooms.
The public areas are elegant and dramatic. The breakfast buffet was plentiful and elegantly presented in a palatial room.
I felt that the hotel was quite expensive compared to other hotels of the same class and location in Europe. I would stay here again however I may try another five star hotel in town before I return here.

  • Stayed December 2011, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 2far
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRFSRitzLisbon, Public Relations Manager at Four Seasons Hotel Ritz Lisbon, responded to this review, 16 January 2012
Ola!

Thank you for your comments and recent stay with us. I was delighted to hear that you had "A superb guest experience" !
But more that I was happy to read that the: "The public areas are elegant and dramatic. The breakfast buffet was plentiful and elegantly presented in a palatial room."
It's rare to receive comments on our public areas!
We hope to see you in Lisboa soon.
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Lisbon, Portugal
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 7 January 2012

fantastic service, excelent spa, the location is very good! internet expensive!

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Filipe M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRFSRitzLisbon, Public Relations Manager at Four Seasons Hotel Ritz Lisbon, responded to this review, 16 January 2012
Ola Filipe M,

Thank you for your comments! I was happy to hear that it was a fantastic stay and have passed along the internet concerns to our Managment.

Obrigada e ate breve
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Seasons Hotel Ritz Lisbon

Property: Four Seasons Hotel Ritz Lisbon
Address: Rua Rodrigo da Fonseca, 88, Lisbon 1099-039, Portugal
Phone Number:
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Lisbon
#4 Spa Hotel in Lisbon
#6 Family Hotel in Lisbon
#12 Romantic Hotel in Lisbon
#17 Luxury Hotel in Lisbon
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Four Seasons Hotel Ritz Lisbon 5*
Number of rooms: 282
Official Description (provided by the hotel):
Four Seasons Hotel Ritz Lisbon Rises from one of Lisbon’s seven hills and is one of the most prominent modern landmarks of the city. Located in the heart of the city within walking distance from the historic "old town." Its restaurant "Varanda" overlooking the park is acclaimed as the city’s most sophisticated restaurant for business lunches or more intimate diners. The Ritz Spa is located on the garden level of the Hotel and offers relaxing views over the garden and the Eduardo VII Park. It features an indoor lap pool, pool lounge area and multi-functional treatment rooms. With a unique setting on the rooftop of the Hotel and offering breathtaking views over the city, the Fitness Centre provides its guests with exclusive facilities and state of the art equipment. ... more   less 
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Also Known As:
4 Seasons Hotel Ritz Lisboa
Four Seasons Lisbon
Ritz Lisbon
Lisbon Four Seasons
Lisbon Ritz

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